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Customer Support Executive / Catalog Specialist – Shopify

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Foiwe

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Location:
India , Bengaluru

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a Customer Support & Catalog Specialist to join our ecommerce team. You will handle customer support inboxes, resolve queries in clear English, and manage product listings on our Shopify store. This role combines communication skills with catalog management to deliver an excellent shopping experience for our customers.

Job Responsibility:

  • Respond to customer queries via email/inbox with professionalism and empathy
  • Manage product listings on Shopify – update details, review content, and ensure correct categorization
  • Proofread product descriptions for accuracy and clarity
  • Track common customer issues and suggest improvements

Requirements:

  • Prior experience in customer support or ecommerce operations
  • Hands-on Shopify experience (product updates, categorization, content review)
  • Excellent written and spoken English
  • Detail-oriented, organized and able to multitask
What we offer:
  • Opportunity to grow in both customer experience and ecommerce product management
  • Work with a collaborative and fast-growing team

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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