Customer Support Executive – Chat Process (Canadian Credit Card) Job at NTT DATA (Gurgaon)

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in: International chat process (preferably BFSI)
Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts
statements and outstanding balances
Payments and settlements
Interest and fee clarifications
Refunds (if applicable)
Dispute status follow-ups
Account Closure requests
Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in: International chat process (preferably BFSI)
Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts
statements and outstanding balances
Payments and settlements
Interest and fee clarifications
Refunds (if applicable)
Dispute status follow-ups
Account Closure requests
Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts
statements and outstanding balances
Payments and settlements
Interest and fee clarifications
Refunds (if applicable)
Dispute status follow-ups
Account Closure requests
Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
Maintain strict adherence to: Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
Maintain strict adherence to: Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
Maintain strict adherence to: Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts
statements and outstanding balances
Payments and settlements
Interest and fee clarifications
Refunds (if applicable)
Dispute status follow-ups
Account Closure requests
Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
Maintain strict adherence to: Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

Fulltime

Customer Support Executive – Chat Process (Canadian Credit Card)

NTT DATA

Location:
India , Gurgaon

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 27, 2026

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Customer Support Executive – Chat Process (Canadian Credit Card)

Customer Support Executive – Chat Process (Canadian Credit Card)

NTT DATA

Location:India , Gurgaon

Category:Banking

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:March 27, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Customer Support Executive – Chat Process (Canadian Credit Card)

Customer Support Executive – Chat Process (Canadian Credit Card)

Customer Support Executive – Chat Process (Canadian Credit Card)

Location:
India , Gurgaon

Category:
Banking

Contract Type:
Not provided

Job Posted:
March 27, 2026