Customer Support Executive – Chat Process (Canadian Credit Card) Job at NTT DATA (Gurgaon)

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in: International chat process (preferably BFSI)
Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts
statements and outstanding balances
Payments and settlements
Interest and fee clarifications
Refunds (if applicable)
Dispute status follow-ups
Account Closure requests
Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts
statements and outstanding balances
Payments and settlements
Interest and fee clarifications
Refunds (if applicable)
Dispute status follow-ups
Account Closure requests
Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
Maintain strict adherence to: Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems
Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
Maintain strict adherence to: Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
Escalate complex cases to supervisors or relevant internal teams
Participate in refresher trainings and process updates

Fulltime

New

Customer Support Executive – Chat Process (Canadian Credit Card)

The Senior Associate in Banking Operations will be responsible for managing chat...

Location

India , Gurgaon

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Graduate (preferred)
1–3 years of experience in International chat process (preferably BFSI)
1–3 years of experience in Credit card or banking operations
Strong written English communication skills
Good typing speed (minimum 30–35 WPM preferred)
Familiarity with CRM systems and ticketing tools
Willingness to work in night shifts (US time zone support)
Excellent written communication and grammar
Strong customer handling and conflict resolution skills
Attention to detail and accuracy

Job Responsibility

Handle customer interactions via live chat in a professional and timely manner
Address queries related to: credit card accounts
statements and outstanding balances
Payments and settlements
Interest and fee clarifications
Refunds (if applicable)
Dispute status follow-ups
Account Closure requests
Various general customer inquires
Ensure accurate documentation of customer conversations in CRM systems

Fulltime

New

Accounts Payable Clerk

We are looking for a meticulous Accounts Payable Clerk to join our team in Dalla...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in accounts payable processes, including invoice processing and reconciliation
Proficiency in Adobe DocuSign for electronic workflows and approvals
Strong skills in coding invoices and performing check runs
Familiarity with vendor statement reconciliations and resolving discrepancies
Ability to maintain organized and accurate digital records
Excellent communication skills for vendor interactions and issue resolution
Knowledge of internal control procedures and audit compliance

Job Responsibility

Process a high volume of vendor invoices with accuracy and efficiency
Manage electronic approval workflows and payment authorizations using Adobe DocuSign
Review, code, and match invoices against purchase orders and receiving documents
Reconcile vendor statements monthly and address any discrepancies promptly
Prepare and process payments in compliance with company policies and deadlines
Maintain well-organized digital records for invoices, contracts, and payment documentation
Communicate effectively with vendors to resolve payment issues and inquiries
Assist with month-end closing tasks related to accounts payable
Ensure adherence to internal controls and audit standards

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

New

Accounts Payable Accountant

The Accounts Payable Accountant is responsible for managing the full-cycle accou...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Accounting, Finance, or related field
2+ years of experience in Accounts Payable or a similar accounting role
Strong understanding of accounting principles and AP processes
Proficiency with ERP/accounting systems and Microsoft Excel
Strong attention to detail and organizational skills
Effective communication skills for working with vendors and internal teams

Job Responsibility

Process, code, and enter invoices into the accounting system with accurate GL coding
Perform three-way matching (invoice, PO, receiving documents)
Prepare weekly payment runs, including checks, ACH, and wire transfers
Review and process employee expense reports in accordance with company policy
Maintain vendor records, including new vendor setup and updates
Reconcile vendor statements and resolve discrepancies
Serve as the primary contact for vendor inquiries
Reconcile AP aging to the general ledger
Assist with month-end close, including accruals and journal entries
Maintain accurate AP files and documentation

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Mobile Associate - Retail Sales

This role supports retail operations by engaging customers and facilitating thei...

Location

United States , Broomfield, Colorado

Salary:

19.50 USD / Hour

T-Mobile

Expiration Date

Until further notice

Requirements

High School Diploma/GED
6 months of customer service and/or sales experience, Retail environment (Preferred)
Passionate customer advocate with the desire to be yourself when connecting and having fun doing it
Competitive drive and proven ability to succeed in a fast-paced sales environment
Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues
Effective at balancing customer needs and performance goals
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
Also responsible for other duties/projects as assigned by business management as needed

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care

Parttime

Customer Support Executive – Chat Process (Canadian Credit Card)

NTT DATA

Location:
India , Gurgaon

Category:
Banking

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
March 25, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Support Executive – Chat Process (Canadian Credit Card)

Customer Support Executive – Chat Process (Canadian Credit Card)

Customer Support Executive – Chat Process (Canadian Credit Card)

Customer Support Executive – Chat Process (Canadian Credit Card)

Customer Support Executive – Chat Process (Canadian Credit Card)