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Customer Support Executive – Chat Process (Canadian Credit Card)

India, Gurgaon · Job Posted April 23, 2026

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Job Description

The Customer Support Executive will handle chat-based interactions for Canadian credit card customers with their queries pertaining to closed credit card accounts, address change or others miscellaneous issues. The role involves assisting customers with account inquiries, final statements, outstanding balances, settlements, disputes, documentation requests, and general post-closure support while ensuring compliance with Canadian banking regulations and data privacy standards.

Job Responsibility

  • Handle customer interactions via live chat in a professional and timely manner
  • Address queries related to: Closed credit card accounts, Final statements and outstanding balances, Payment arrangements and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups
  • Educate customers on account closure policies and procedures
  • Ensure accurate documentation of customer conversations in CRM systems
  • Meet defined KPIs: AHT, CSAT, Quality & Compliance scores, Productivity metrics
  • Maintain strict adherence to: Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
  • Escalate complex cases to supervisors or relevant internal teams
  • Participate in refresher trainings and process updates

Requirements

  • Graduate (preferred)
  • 1–3 years of experience in: International chat process (preferably BFSI)
  • Credit card or banking operations
  • Strong written English communication skills
  • Good typing speed (minimum 30–35 WPM preferred)
  • Familiarity with CRM systems and ticketing tools
  • Willingness to work in night shifts (Canada time zone support)

Nice to have

  • Experience in Canadian banking or credit card processes
  • Knowledge of collections or closed account servicing
  • Exposure to regulatory environments (OSFI, PIPEDA awareness – preferred but not mandatory)
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Customer Support Executive – Chat Process (Canadian Credit Card)

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Until further notice
Flip Icon
Requirements
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  • Graduate (preferred)
  • 1–3 years of experience in International chat process (preferably BFSI)
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  • Strong written English communication skills
  • Good typing speed (minimum 30–35 WPM preferred)
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  • Address queries related to credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
  • Ensure accurate documentation of customer conversations in CRM systems
  • Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
  • Maintain strict adherence to Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
  • Escalate complex cases to supervisors or relevant internal teams
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  • Excellent written communication and grammar
  • Strong customer handling and conflict resolution skills
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  • Payments and settlements
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  • Strong written English communication skills
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Expiration Date
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Flip Icon
Requirements
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  • Graduate (preferred)
  • 1–3 years of experience in: International chat process (preferably BFSI)
  • Credit card or banking operations
  • Strong written English communication skills
  • Good typing speed (minimum 30–35 WPM preferred)
  • Familiarity with CRM systems and ticketing tools
  • Willingness to work in night shifts (US time zone support)
  • Excellent written communication and grammar
  • Strong customer handling and conflict resolution skills
  • Attention to detail and accuracy
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  • Handle customer interactions via live chat in a professional and timely manner
  • Address queries related to: credit card accounts
  • statements and outstanding balances
  • Payments and settlements
  • Interest and fee clarifications
  • Refunds (if applicable)
  • Dispute status follow-ups
  • Account Closure requests
  • Various general customer inquires
  • Ensure accurate documentation of customer conversations in CRM systems
  • Fulltime
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Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...
Location
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India , Gurgaon
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Not provided
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Expiration Date
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Flip Icon
Requirements
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  • Graduate (preferred)
  • 1–3 years of experience in International chat process (preferably BFSI)
  • 1–3 years of experience in Credit card or banking operations
  • Strong written English communication skills
  • Good typing speed (minimum 30–35 WPM preferred)
  • Familiarity with CRM systems and ticketing tools
  • Willingness to work in night shifts (US time zone support)
  • Excellent written communication and grammar
  • Strong customer handling and conflict resolution skills
  • Attention to detail and accuracy
Job Responsibility
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  • Handle customer interactions via live chat in a professional and timely manner
  • Address queries related to: credit card accounts, statements and outstanding balances, Payments and settlements, Interest and fee clarifications, Refunds (if applicable), Dispute status follow-ups, Account Closure requests, Various general customer inquires
  • Ensure accurate documentation of customer conversations in CRM systems
  • Meet defined KPIs: AHT (Average Handle Time), CSAT (Customer Satisfaction), Quality & Compliance scores, Productivity metrics
  • Maintain strict adherence to: Canadian banking compliance requirements, PCI-DSS guidelines, Data privacy and confidentiality standards
  • Escalate complex cases to supervisors or relevant internal teams
  • Participate in refresher trainings and process updates
  • Fulltime
Read More
Arrow Right

Customer Support Executive – Chat Process (Canadian Credit Card)

The Customer Support Executive will handle chat-based interactions for Canadian ...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Graduate (preferred)
  • 1–3 years of experience in International chat process (preferably BFSI)
  • 1–3 years of experience in Credit card or banking operations
  • Strong written English communication skills
  • Good typing speed (minimum 30–35 WPM preferred)
  • Familiarity with CRM systems and ticketing tools
  • Willingness to work in night shifts (Canada time zone support)
  • Excellent written communication and grammar
  • Strong customer handling and conflict resolution skills
  • Attention to detail and accuracy
Job Responsibility
Job Responsibility
  • Handle customer interactions via live chat in a professional and timely manner
  • Address queries related to Closed credit card accounts
  • Address queries related to Final statements and outstanding balances
  • Address queries related to Payment arrangements and settlements
  • Address queries related to Interest and fee clarifications
  • Address queries related to Refunds (if applicable)
  • Address queries related to Dispute status follow-ups
  • Educate customers on account closure policies and procedures
  • Ensure accurate documentation of customer conversations in CRM systems
  • Meet defined KPIs: AHT (Average Handle Time)
  • Fulltime
Read More
Arrow Right