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Customer Support / Escalations Specialist

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Oakland

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Customer Support / Escalations Specialist to handle complex customer issues, ensure timely resolutions, and provide a high level of service.

Job Responsibility:

  • Respond to escalated customer concerns via phone, email, or chat
  • Investigate issues and coordinate with internal departments for resolution
  • Maintain detailed documentation of customer cases and outcomes
  • Identify recurring issues and recommend process improvements
  • Provide support to frontline team members on escalated matters
  • Ensure customer concerns are resolved in a timely and professional manner

Requirements:

  • 2+ years of customer support or escalations experience
  • Strong de-escalation, problem-solving, and analytical skills
  • Ability to manage sensitive situations with professionalism and empathy
  • Experience with help desk, ticketing, or CRM systems preferred
  • Strong attention to detail and follow-through
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 11, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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