Customer Support Engineers (SI) Job at Helpware (Guadalajara)

SI Partner Solutions Senior Engineer

As a Principal SI Partner Solutions Engineer, you will drive technical success w...

Location

United States , New York

Salary:

160000.00 - 190000.00 USD / Year

Sigma Computing

Expiration Date

Until further notice

Requirements

6–8 years of experience in solution engineering, partner enablement, or consulting delivery
Familiarity with cloud data ecosystems: Snowflake, Sigma, dbt, Databricks, etc.
Strong SQL skills, with hands-on exposure to BI, data warehousing, or embedded analytics
Comfort in customer- and partner-facing technical roles
Experience with consulting project delivery processes (scoping, QA, hand-off)
Excellent written and verbal communication skills
Demonstrated ability to operate in a high-growth, dynamic environment
Willingness to travel regionally and nationally 50%+

Job Responsibility

Partner Delivery & Enablement: Co-develop customer-facing solutions alongside regional SI partners
Promote and enforce the Sigma Delivery Framework in all partner projects
Support enablement sessions and lead workshops to build partner delivery readiness
Guide partners through initial implementations and pilot engagements
Maintain visibility into partner-led project pipelines and intervene when needed
Solution Architecture & Development: Build example architectures and reusable demo assets for partner use
Align partner offerings with Sigma product best practices
Assist in technical due diligence for new partner onboarding
Provide feedback loops from partner engagements to product and solutions teams
Governance & Support: Track partner adherence to delivery best practices and escalate quality issues

What we offer

Equity
Generous health benefits
Flexible time off policy
Paid bonding time for all new parents
Traditional and Roth 401k
Commuter and FSA benefits
Lunch Program
Dog friendly office

Fulltime

Practice Leader, Networking Automation

The Network Automation Practice Leader is responsible for developing a team of S...

Location

United States , Carmel

Salary:

120000.00 - 170000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

5+ years of experience designing or implementing network solutions (L1/L2 Wireless), Software and Services for large or complex clients in Substation Automation, Material Handling, Discrete / Automotive, Mass Transit or Process Markets
5-7 years of demonstrated success developing & leading remote teams of both new & incumbent associates
Bachelor’s degree in engineering (preferred) with a focus on Networking & Ethernet based communications
Experience working with cross functional teams including Solution Architects, Solution Line Managers, Product Managers, Sales and Marketing
Proven Track Record of managing, coaching and promoting associates aligning to succession plans
Ability to travel domestically and internationally as required to perform the duties of the role (50% + frequency of travel)
English fluency to business standard essential

Job Responsibility

Developing a team of Solution Consultants who design and drive adoption of secure, scalable, network automation solutions
Owning practice’s growth, leveraging Belden’s full suite of products, solutions and services
Helping teams develop robust technical skills, consultative competencies and vertical use case expertise
Translating customer requirements and problem statements into compelling technical solutions with demonstrable financial value impact
Utilizing Automation and Tooling to deliver accelerated opportunity velocity & win rates
Recognizing and utilizing validated architectures to develop vertical and use case specific solutions with heightened value
Delivering Bookings from solutions, products, services and SLA’s facilitating customer success and continued stakeholder engagement
Proposing secure solutions inclusive of Digital Infrastructure, Cybersecurity and third-party elements
Expanding influence within end customer, SI, EPC & engineering communities within the AMS Region
Developing and co-creating proof-of-concepts delivering significant operational and / or financial impact

What we offer

Health/dental/vision
Long term/short term disability
Life insurance
HSA/FSA
Matching retirement plans
Paid vacation
Parental leave
Employee stock purchase plan
Paid leave for volunteer work in your community
Training opportunities

Fulltime

Presales

Location

Japan , Tokyo

Salary:

Not provided

CMC Global Company Limited.

Expiration Date

Until further notice

Requirements

Minimum 2 years of experience as a Software Engineer
Minimum 3 years of experience as a BrSE/PM for the Japanese market across various IT fields (web development, mobile apps, system development, cloud, etc.)
Experience in making Requirement (要件定義) with SI & End-user customers
Experience in making proposals and estimations working with offshore team
Japanese proficiency N2–N1, fluent in speaking, with the ability to support Sales and Delivery teams
Capable of communicating with customers in both business and technical aspects
Experience in one or more domains such as Banking & Finance, Healthcare, Manufacturing, or Retail
Strong interpersonal skills: active listener, cheerful personality, and effective team player
Ability to build trust and maintain good relationships with customers and colleagues
5+ years of experience

Job Responsibility

Collaborate with Sales team during the pre-sales phase of projects
Conduct customer requirement hearings and clarify business/technical needs
Research and create detailed technical proposals tailored to customer requirements
Prepare project estimations and planning in collaboration with the offshore development team
Deliver presentations and technical explanations to customers
Provide support to the Delivery team at the project kick-off phase (when required)

What we offer

Training in software quality systems
Opportunity to work with global standards
Opportunity to collaborate with consultants and certification organizations from world-renowned assessment bodies
Training in implementing large-scale software projects at CMC Global
Attractive income of up to 800man JPY/year, based on skills and experience, including a 14-month salary package and additional benefits
Salary review: Twice a year
Bonuses: Twice a year, paid in April and October
Commutation allowance: Up to 20,000 JPY/month (by actual cost)
Housing allowance: 30,000 JPY/month
Flight allowance: 80,000 JPY/year

Fulltime

Finance & HR Technical Lead

A fantastic opportunity to join us as we create a standalone Payments Acquiring ...

Location

United Kingdom , London; Northampton

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Experience deploying or running ERP/EPM/HCM solutions
Experience contracting and overseeing SI Partner implementations
Significant experience in Director level technical leadership roles
Experiencing integrating multiple SaaS solutions

Job Responsibility

Own delivery of new ERP, EPM and HCM solutions
Integration of new solutions into Barclays and New Entity tech stacks
Day to day leadership and oversight of SI Partners
Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies
Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions
Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features
Identification, assessment, and mitigation of risks associated with technical projects
Management of change requests and communication with stakeholders
Management of vendor relations involved in technical projects
Stay abreast of the latest industry technology trends and technologies

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Power Electronics Engineer-Automotive

Vicor is seeking a highly motivated and skilled Power Electronics Engineer for i...

Location

United States , Andover

Salary:

105000.00 - 130000.00 USD / Year

Vicor Corp.

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Electrical Engineering, Power Electronics, or a related field
Minimum of 3+ years of experience in power electronics engineering, preferably involving Automotive or Electric Vehicle (EV) power systems and high-voltage DC/DC solutions
Design, analysis, and hands-on validation of power electronics systems using Vicor Modules
Expertise in power management and the application of high-voltage and bi-directional DC/DC converter topologies
Proficiency in multi-layer PCB design techniques
Familiarity with industry EMI standards and test methods
Experience designing, troubleshooting and testing filters for compliance including magnetics design and high frequency low noise PCB layout
Proficiency in power electronics design and simulation software, such as LTspice, SIMPLIS, Altium, Power DC/Power SI or similar tools
Ability to effectively present complex technical topics to internal and external audiences of different backgrounds

Job Responsibility

Strategic Product Definition: Collaborate proactively with engineering team and field application team to ensure product specifications are aligned with evolving customer needs and market opportunities
NPI Process Support: Lead new product development activities, guiding products through the entire NPI process from concept to Release-to-Production (RTP)
System Validation: Develop system test boards, comprehensive test plans, bench automation, and test results documentation to support system verification
System Design: Provide technical support for the design, development, and implementation of power electronics solutions across the automotive portfolio
Customer Design and Integration: Serve as a technical resource between Vicor and its strategic automotive customers
Model and Tool Development: Define and assist to develop state of the art models and tools to help customers select, design, and optimize their power solutions using Vicor Modules
Market Readiness: Develop and deliver all technical collateral, including datasheets, user guide, reference designs, and application notes, necessary for a successful product launch
Technical Training: Develop and deliver technical training material on new products and systems to Field Application Engineers (FAEs) and global sales teams
Collaboration: Partner closely with Sales, Marketing, and Engineering teams to ensure seamless project execution and maximum customer satisfaction

Scrum Master

Embark on a transformative journey as Scrum Master - VP. You will be operating a...

Location

India , Pune

Salary:

Not provided

Barclays

Expiration Date

Until further notice

Requirements

Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership
Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making
Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience
Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives
Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams
Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity
Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets
Dedicated workforce lead to drive 2026 hiring of India through rigorous program governance framework involving cross-functional teams (TA, HR, Branding, SI Partners, CIO areas, IT provisioning, CRES)
Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs
Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.

Job Responsibility

Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints
Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations
Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies
Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges
Management of change requests and communication with stakeholders throughout the project lifecycle
Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms
Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Partner Sales Leader - Americas

ClickHouse is redefining real-time analytics for the AI era. We’re looking for a...

Location

United States

Salary:

250000.00 - 300000.00 USD / Year

ClickHouse

Expiration Date

Until further notice

Requirements

12+ years in enterprise software sales, channel sales, or strategic alliances
ideally in cloud, data, or analytics space
Demonstrated success meeting or exceeding sales and revenue targets through partner ecosystems
Deep understanding of hyperscaler (AWS, GCP, Azure), SI, and channel partner models — including co-sell, marketplace, and resale motions
Can develop GTM strategy and also roll up sleeves to drive execution with field and partner teams
Excellent verbal, written, and presentation skills
comfortable engaging both internally and externally at executive levels
Skilled at navigating complex partner organizations, aligning incentives, and building long-term, trust-based relationships
Operates autonomously, thrives in high-growth environments, and drives outcomes without heavy structure
Works seamlessly across sales, marketing, product, and partner functions

Job Responsibility

Own and deliver against a regional revenue quota for partner-sourced and partner-influenced bookings
Collaborate closely with the NAMER field sales teams to integrate partners into key account strategies and deal cycles
Build and execute strong joint sales motions with hyperscalers, SIs, ISVs, OEMs, and channel partners to expand ClickHouse’s reach and accelerate pipeline
Serve as the primary partner sales interface for NAMER, ensuring alignment between regional sellers, partners’ field teams, and global partner programs
Develop and execute joint account plans, campaigns, and demand-generation activities with priority partners
Drive joint forecasting, pipeline visibility, and reporting to ensure partner contributions are tracked and recognized
Identify, onboard, and develop strategic system integrator (SI) partnerships that can both source new opportunities and deliver successful implementations
Define joint GTM plays, delivery frameworks, and enablement paths to ensure scalable, repeatable customer success
Collaborate with internal and external stakeholders to drive SI delivery readiness and certification
Work closely with the global and regional Partner, Sales, and Marketing teams to ensure alignment of partner strategy, programs, and field execution

What we offer

Flexible work environment
Healthcare - Employer contributions towards your healthcare
Equity in the company - Every new team member who joins our company receives stock options
Time off - Flexible time off in the US, generous entitlement in other countries
A $500 Home office setup if you’re a remote employee
Global Gatherings – opportunities to engage with colleagues at company-wide offsites

Fulltime

Cloud Support Engineer

Cloud Success Lead: Act as the primary technical partner for clients, ensuring t...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Randstad

Expiration Date

February 20, 2026

Requirements

Bachelor’s Degree in Information Technology, Computer Science, or a related field
3+ years of experience in a customer-facing technical role specifically within a Cloud Service Provider or SI environment
Deep understanding of cloud infrastructure, including networking, identity management (IAM), and managed services like Kubernetes (AKS/EKS)
Professional-level certifications in at least one major cloud platform, such as Azure Solutions Architect Expert or AWS Certified Solutions Architect – Professional
Proficiency in using cloud billing and monitoring tools to perform cost analysis and resource optimization
Demonstrated ability to lead technical discussions with engineers while also presenting strategic roadmaps to executive leadership (CxO)

Job Responsibility

Act as the primary technical partner for clients, ensuring their cloud environments are high-performing, secure, and cost-effective within the CSP’s ecosystem
Provide surface level guidance on cloud-native design and workload placement to help clients leverage the full potential of the platform
Conduct regular reviews of cloud spend, identifying opportunities for cost savings through right-sizing, reserved instances, and optimization
Oversee cloud landing zones and governance frameworks to ensure clients remain compliant with security standards and industry regulations
Partner with clients during their cloud journey, moving from initial assessment through to steady-state operations and modernization

Fulltime

Customer Support Engineers (SI)

Helpware

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 09, 2025

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