Customer Support Engineers (SI) Job at Helpware (Guadalajara)

Solution Consultant - Wireless Solutions

The Solution Consultant is responsible for developing and designing secure, scal...

Location

United States , Carmel

Salary:

120000.00 - 150000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

5-7 years of experience designing or implementing solutions (L1/L2, Wireless), Software and / or Services for large or complex client networks in Substation Automation, Material Handling, Discrete / Automotive, Mass Transit or Process Markets
Bachelor’s degree in computer sciences, communications or engineering is preferred, with a focus on wired & wireless networking, LAN / WAN & Ethernet based communications
Experience working with cross functional teams including Solution Architects, Solution Line Managers, Product Managers, Sales and Marketing
Track Record of successfully consulting with clients to identify and resolve critical network challenges
Experience utilizing automation tools that guide the creation of: Executive summary, scope of work, network architecture, physical & logical topology and data flow, bill of materials, and service & SLAs

Job Responsibility

Leverage their robust technical skills, consultative competencies and vertical expertise to solve customer challenges using Belden solutions, services and support offerings
Translate customer requirements and problem statements into compelling technical solutions with demonstrable financial impact
Recognize and utilize validated architectures to deliver vertical and use case specific solutions with heightened value
Utilize Automation and Tooling to deliver accelerated opportunity velocity & win rates
Deliver Bookings from solutions, products, services and SLA’s facilitating customer success and continued stakeholder engagement
Propose secure solutions inclusive of Digital Infrastructure, Cybersecurity and third-party elements
Expand influence within end customer, SI, EPC & engineering communities within the AMS Region
Develop and co-create proof-of-concepts delivering significant operational and / or financial impact
Facilitate quality handovers to internal execution teams
Identify process or solution improvement priorities and emerging technology trends requiring wireless solutions

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Solution Consultant

The Solution Consultant is responsible for engineering and designing secure, sca...

Location

United States , Carmel

Salary:

120000.00 - 150000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

5-7 years of experience designing or implementing solutions (L1/L2, Wireless), Software and / or Services for large or complex client networks in Material Handling, Discrete / Automotive, or Process Markets
Bachelor’s degree in computer sciences, communications or engineering is preferred, with a focus on wired & wireless networking, data platform/visualization, LAN / WAN & Ethernet based communications
Experience working with cross functional teams including Solution Architects, Solution Line Managers, Product Managers, Sales and Marketing
Track Record of successfully consulting with clients to identify and resolve critical network challenges
Experience utilizing automation tools that guide the creation of: Executive summary, scope of work, network architecture, physical & logical topology and data flow, bill of materials, and service & SLAs
Demonstrate the ability to translate complex or technical requirements with non-technical stakeholders
Demonstrate solid knowledge and understanding of key technology and market trends, and competitors’ solutions.
Demonstrate analytical skills and the ability to work within a metric driven environment
Ability to work successfully in a fast-paced work environment
Demonstrate a pro-active, flexible, and pragmatic approach

Job Responsibility

Leverage their robust technical skills, consultative competencies and vertical expertise to solve customer challenges using Belden solutions, services and support offerings
Translate customer requirements and problem statements into compelling technical solutions with demonstrable financial impact
Recognize and utilize validated architectures to deliver vertical and use case specific solutions with heightened value
Utilize Automation and Tooling to deliver accelerated opportunity velocity & win rates
Deliver Bookings from solutions, products, services and SLA’s facilitating customer success and continued stakeholder engagement
Propose secure solutions inclusive of Digital Infrastructure, Cybersecurity and third-party elements
Expand influence within end customer, SI, EPC & engineering communities within the AMS Region
Develop and co-create proof-of-concepts delivering significant operational and / or financial impact
Facilitate quality handovers to internal execution teams
Identify process or solution improvement priorities and emerging technology trends requiring Belden solutions

What we offer

health/dental/vision
long term/short term disability
life insurance
HSA/FSA
matching retirement plans
paid vacation
parental leave
employee stock purchase plan
paid leave for volunteer work in your community
training opportunities

Fulltime

Senior Software Developer for Test Frameworks Frontend Services

You will be a member of the team "Test Frameworks Frontend Services" which is pa...

Location

Germany , Manching

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor degree in Computer Science or a related area
Advanced programming skills in modern C++
Advanced knowledge of version control systems (e.g., Git)
Sound knowledge of frameworks Qt, MFC, Eclipse RCP
Extensive experience with software design patterns and architectural frameworks
Very good communication skills in English & German

Job Responsibility

Design and develop software for our test- and simulation framework (TSF) in C++
Software development of TSF Graphical User Interface (GUI) elements
Simulation, design, implementation and independent execution of development tests (unit tests) as well as execution of code reviews
Apply state-of-the-art technologies and techniques
Contribute actively to virtual engineering (mixed environment of simulations and real HW)
2nd Level rig support for the test support system AIDASS / MaTE as well as simulation framework SI²
Customer support in application development and system testing
Participation in the continuous improvement process
Support SW teams concerning concepts and technologies
Review and approve technical designs from other team members

What we offer

Attractive salary and special payments
30 days paid vacation and extra days-off for special occasions
Excellent upskilling opportunities and great international, group wide development prospects
Special benefits: employer-funded pension, employee stock options, discounted car leasing, special conditions for insurances, transportation subsidy, employee benefits at cooperating companies
On-site-facilities: Kindergarten close to the site, medical officer for check-ups and other health-related services, canteen and cafeteria
Compatibility of family & work (job sharing, part-time models, flexible working hours, individual timeout)
Working in a diverse environment, with more than 140 nationalities, where every voice is heard

Fulltime

Partner AI Deployment Engineer

The AI Deployment Engineering (ADE) team ensures the safe and effective deployme...

Location

United States , San Francisco

Salary:

197000.00 - 278000.00 USD / Year

OpenAI

Expiration Date

Until further notice

Requirements

8+ years of technical consulting (or equivalent) experience, managing C-level technical and business relationships with complex global organizations
Have led complex technical projects and programs with many stakeholders, ideally within or through an SI
Have industry experience in programming languages like Python or Javascript
Have led complex implementations of Generative AI and/or traditional ML solutions
Have built and/or delivered prototypes using the OpenAI API
Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders
Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done
Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed

Job Responsibility

Deeply embed with GSIs, RSIs, and boutique SIs as the technical lead, serving as their technical thought partner to ideate and build novel applications on our API for their customers
Work with senior SI and customer stakeholders to identify the best applications of GenAI in their industry and to build/qualify a comprehensive backlog to support their AI roadmap
Intervene directly to accelerate customer time to value through building hands-on prototypes and/or by delivering impactful strategic guidance
Forge and manage relationships with SI and customer stakeholders to ensure the successful deployment and scale of their applications
Codify solution packages and architectural patterns to accelerate time to deployment for customers and partners
Lead technical support during partners' initial projects to ensure successful implementations and mentor their technical teams towards self-sufficiency in delivering OpenAI-powered solutions
Scale the Partner Solutions Architect function by sharing knowledge, codifying best practices, contributing resources to our open-source repositories, and publishing resources to internal and external knowledge bases
Validate, synthesize, and deliver high-signal feedback to the Product and Research teams

What we offer

Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
401(k) retirement plan with employer match
Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend to fuel your professional growth
Daily meals in our offices, and meal delivery credits as eligible

Fulltime

Upgrade Install and Relocation Engineer

As our Upgrade Install and Relocation Engineer, you will be part of a team of en...

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree in an Engineering field or equivalent combination of education, skills and experience.
Minimum 4+ years' experience in semiconductor industry preferred.
Minimum 4+ years' Field Service Engineer work experience preferred.
Minimum 4+ years' experience in using computer applications, including data analysis tools, word processing, spreadsheet, and presentation software preferred.
Knowledge of the semiconductor industry, vacuum system, or plasma is preferred.
Can observe and respond to people and situations and interact with others encountered in the course of work.
Can learn and apply new information or skills.
Demonstrate open, clear, concise and professional communication and must be able to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Result driven-demonstrate ownership and accountability including the ability to complete assignments with attention to detail and with a high degree of accuracy.

Job Responsibility

Assemble and qualify the machine on site, according to procedure in a pre-defined sequence.
Build, install and align components to a complete machine.
Install ASML equipment at customer locations, including equipment with new features, pilot and proto systems.
Analyze applicability, accuracy and adherence to design specifications.
Recommend design changes or substitution of materials when appropriate.
Evaluate and diagnose problems and make appropriate repairs.
Work with co-workers and the customer in isolating and solving problems.
Answer customer questions and assist customers in a professional manner.
Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
Perform complex adjustments, perform upgrades, diagnose and solve problems with limited support.

Fulltime

Vice President, Global Sales Engineering

Reporting to the Chief Revenue Officer, the Vice President, Global Sales Enginee...

Location

United States

Salary:

Not provided

Skyhigh Security

Expiration Date

Until further notice

Requirements

Minimum of 5 years of indepth, global Sales Engineering leadership experience aligned to enterprise Sales Engineering teams within a blended direct and indirect sales model
Management history must include growing and evolving teams into top performers with an account-expansion mindset through talent assessment, acquisition, performance management and succession planning
Hands-on, lead-from-the-front style and have a history of leading globally dispersed sales engineering teams of at least 30 + people
Track-record in consultative solution selling of enterprise-grade, integrated solutions and/or platforms, with a focus on customer success and achieving mutually positive results
Must be technically savvy to communicate the value of our platform and solutions with customers, partners and your SE teams
Transformation experience required in start-up or growth companies, implementing sales methodologies (preferably MEDDPICC)
Measurable experience working with a wide variety of partners to achieve customer success, including resellers, SI’s, distributors and MSPs/CSPs is essential
Global travel is required

Job Responsibility

Strategically and tactically leading the Sales Engineering organization in direct alignment with Skyhigh Security’s Go-To-Market strategy
Providing market and customer intelligence to our Products organization
Driving technical excellence, solution outcomes, and enablement to our customers and Channel partners
Accountable for field readiness programs, operational excellence, metrics, KPI management and continuous leadership efforts
Transform the GTM strategy, structure, direction and inspiration for the global Sales Engineering organization
Establish KPIs and performance expectations, reporting sales results and forecasts against established metrics
Collaborate with leaders from Engineering, Customer Success, Product Management, Marketing and Professional Services in providing market and customer insights
Act as the technical face of the company when engaging with key accounts and partners translating the corporate product vision into customer-relevant value propositions
Influence the roadmap by bringing back market intelligence and unmet customer needs
Ensure sales engineering enablement programs are focused on transforming performance to become technical security advisers

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Fulltime

System Integration Engineer

The role reports to the Head of Engineering (Chief Engineer) and the System Inte...

Location

Saudi Arabia , Riyadh

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree (preferred) in Electrical Engineering / Information Technology or related field
Experience in the Integration of systems (SI) and familiar with the applicable INCOSE and international system engineering standards
Experience in the writing of technical procedures and reports
Experience in the detailed planning of work and deliverables
Experience with complex, large scale interconnected IT-based systems
Ability to work in a customer-oriented environment and within the cultural environment of Saudi Arabia
Analytical thinking and strong engineering mindset
Ability to work under pressure and to deadlines
Strong listening skills (to understand Engineering and Customer requirements)
Strong service orientation and on-time delivery focus

Job Responsibility

Setup, deliver and maintain the planned Maritime Surveillance (MS) integration, testing and staging of systems and tools, maintain system configurations
Perform Sensor Chain Verification to check the MS sensors integrated into the system
Support the execution of test procedures at testing facilities (system integration lab) and delivery sites in terms of system integration, helping to identify issues during testing
Support the creation of documentation (configuration documentation, problem reports, test reports) during integration campaigns
Perform the required integration activities at system level for system / customer releases, and support dedicated test campaigns like load, stress, performance tests together with the V&V team
Use different tools and methods for all kind of tasks like DOORS, Jira, Quality Center, Jenkins, Python, Powershell, Batchfiles and Javascript, Ansible, Helm, etc.
Problem reporting, including the collection of material (like log files) to support root-cause analysis
Track bugs and perform retesting of fixed issues, interacting very close with the involved development team and coordinate with other domains to accomplish full system availability
Play an active role in terms of integration inside the development teams and drive the integration and release of software releases or features in integration labs as well as customer systems. Liaise with the vendor for any technical support needed related to the MS sensors
Act self-sustained and as a team player, with agile Mindset

Fulltime

Practice Leader, Networking Automation

The Network Automation Practice Leader is responsible for developing a team of S...

Location

United States , Carmel

Salary:

120000.00 - 170000.00 USD / Year

Belden, Inc

Expiration Date

Until further notice

Requirements

5+ years of experience designing or implementing network solutions (L1/L2 Wireless), Software and Services for large or complex clients in Substation Automation, Material Handling, Discrete / Automotive, Mass Transit or Process Markets
5-7 years of demonstrated success developing & leading remote teams of both new & incumbent associates
Bachelor’s degree in engineering (preferred) with a focus on Networking & Ethernet based communications
Experience working with cross functional teams including Solution Architects, Solution Line Managers, Product Managers, Sales and Marketing
Proven Track Record of managing, coaching and promoting associates aligning to succession plans
Ability to travel domestically and internationally as required to perform the duties of the role (50% + frequency of travel)
English fluency to business standard essential

Job Responsibility

Developing a team of Solution Consultants who design and drive adoption of secure, scalable, network automation solutions
Owning practice’s growth, leveraging Belden’s full suite of products, solutions and services
Helping teams develop robust technical skills, consultative competencies and vertical use case expertise
Translating customer requirements and problem statements into compelling technical solutions with demonstrable financial value impact
Utilizing Automation and Tooling to deliver accelerated opportunity velocity & win rates
Recognizing and utilizing validated architectures to develop vertical and use case specific solutions with heightened value
Delivering Bookings from solutions, products, services and SLA’s facilitating customer success and continued stakeholder engagement
Proposing secure solutions inclusive of Digital Infrastructure, Cybersecurity and third-party elements
Expanding influence within end customer, SI, EPC & engineering communities within the AMS Region
Developing and co-creating proof-of-concepts delivering significant operational and / or financial impact

What we offer

Health/dental/vision
Long term/short term disability
Life insurance
HSA/FSA
Matching retirement plans
Paid vacation
Parental leave
Employee stock purchase plan
Paid leave for volunteer work in your community
Training opportunities

Fulltime

Customer Support Engineers (SI)

Helpware

Location:
Mexico , Guadalajara

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 09, 2025

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