Customer Support Engineer Jobs

Enphase Energy

Location:
Japan, Tokyo

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Technical Support Engineer to join our team and support customers in Tokyo - Japan. With our outstanding technical expertise, we at Enphase customer support are helping our customers to make the best use of their Enphase solar PV systems. The most advanced technology at Enphase allows us to monitor and control each component in the field. Industry-leading innovation and continuous learning allows us to always remain one step ahead of our installer partners and be well-equipped to provide professional support during the commissioning of new sites.

Job Responsibility:

Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email
Track and document customer cases, ensuring timely follow-up
Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues
Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies
Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance

Requirements:

At least 1 year of experience in customer support or a relevant technical role
A bachelor’s degree in engineering or equivalent
Fluency in English (minimum B2 level) and Japanese (minimum C1 level) is essential
Exceptional verbal and written communication skills with the ability to clearly explain technical concepts
Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment
Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus)
Familiarity with MS Office, and Salesforce is an advantage
A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish

Nice to have:

PV knowledge
Familiarity with MS Office and Salesforce

What we offer:

Competitive salary
Quarterly performance bonuses
Company stock shares
Comprehensive training
Ongoing professional development opportunities
Opportunities for advancement, with pathways into more technical roles or leadership positions
Flexibility of a remote work setup

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Remote work

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Customer Support Engineer