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Prodrive Logo Prodrive · IT - Administration

Customer Support Engineer

United Kingdom, Banbury · Job Posted December 11, 2025
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Job Description

At Prodrive we believe there’s no limit to what can be achieved when the brightest minds come together. Joining one focused and driven team, you will challenge boundaries in order to change the game for our customers. We are the world’s leading independent motorsport company and the business behind some of the greatest names and achievements in motorsport over the last 40 years. We are now searching for a Customer Support Engineer to provide engineering support to Aston Martin Racing Customers.

Job Responsibility

  • Provide engineering support to customers on events and tests as required
  • Ensure efficient operation of the car and engine by the customer
  • Ensure all car electrical and data systems are configured with the latest software and calibration releases and maintained whilst on event
  • Provide technical input to the customer to assist with car setup and operation
  • Advise the customer to ensure their parts requirement is sufficient to achieve their objectives and advise customer of technical and parts updates
  • Collate and analyse data, perform health checks and record KPI’s
  • Prepare post event report and analysis. Ensure all data is uploaded to AMR and customer access points
  • Provide remote support to customers globally as required
  • Significant international travel is a significant part of this role

Requirements

  • Degree in either Motorsport, Mechanical or Electrical Engineering
  • Previous experience in either GT3/GT4, Touring Cars or Single Seaters
  • Experience working with Cosworth and Bosch electronic systems
  • Knowledge of CAN protocol and engine calibration

Nice to have

  • Experience working with Cosworth and Bosch electronic systems
  • Knowledge of CAN protocol and engine calibration

What we offer

  • 25 days holiday (which increases with long service) with an opportunity to purchase up to 15 extra days
  • Training opportunities for continuing professional development
  • Onsite subsidised staff restaurant
  • Car and pension salary sacrifice schemes
  • Cyclescheme
  • Exercise classes
  • Paid time off for volunteering
  • Consultations with our Fit 4 Life expert
  • Social events throughout the year
  • Exclusive company discounts
  • Life assurance
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