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ASML Logo ASML · IT - Administration

Customer Support Engineer

Israel, Migdal HaEmek · Job Posted May 05, 2026
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Job Responsibility

  • Evaluate and diagnose problems and make appropriate repairs, working closely with co-workers, customers, and technical support to isolate and solve issues.
  • Monitor, maintain, and optimize equipment on a daily basis to enhance functionality and prevent problems.
  • Advise users on appropriate actions to correct malfunctions in a timely manner.
  • Train customers in the use and routine maintenance of equipment and answer customer questions in a professional manner.
  • Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
  • Independently and accurately prepare written technical reports.
  • Provide appropriate support and assistance to less experienced ASML personnel when required.
  • Assist installation teams at customer locations, including new equipment installations, upgrades, and system relocations on multiple platforms.

Requirements

  • Bachelor's degree in Mechatronics is preferred.
  • Proven interest and/or experience in hands-on technical work, either in a professional environment or during education.
  • Strong customer focus and commitment to customer satisfaction.
  • Experience working according to strict procedures within defined timelines.
  • Demonstrated experience with computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
  • Ability to complete assignments with attention to detail and a high degree of accuracy.
  • Proven ability to perform effectively in a demanding environment with changing workloads.
  • Ability to establish and maintain cooperative working relationships with both co-workers and customers.
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