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Customer Support Engineer

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ASML

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Location:
Taiwan , Hsinchu

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

Job Responsibility:

  • Problem analysis and approach: Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others
  • Problem handovers and routing: Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports)
  • Repairs: Use tools, replace parts, improve settings, to execute repairs and standard service actions independently
  • Procedures: Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure
  • Training / advice: Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed
  • Process Optimization: Signal gaps and improvement opportunities and reports it to the relevant stakeholders
  • Knowledge build-up and transfer: Maintain and broaden own knowledge, shares best known methods within the work group
  • Coaching: Provide appropriate support and assistance to less experienced engineers on first tasks

Requirements:

  • Experienced Field Service Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
  • Experienced in technical industry is required and/or semiconductor industry experience preferred
  • Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
  • Has complete knowledge on product functionality of the main modules/sub-modules

Additional Information:

Job Posted:
February 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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