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ASML Logo ASML · Customer Service

Customer Support Engineer

China, Hangzhou · Job Posted March 21, 2026
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Job Description

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintenance on a machine, either independently or through escalation without supervision.

Job Responsibility

  • Problem analysis and approach
  • Problem handovers and routing
  • Repairs
  • Procedures
  • Training / advice
  • Process Optimization
  • Knowledge build-up and transfer
  • Coaching

Requirements

BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience

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