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Customer Support Engineer

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Kennesaw

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment.

Job Responsibility:

  • Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly
  • Analyze energy management systems and related data to identify opportunities for optimization
  • Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements
  • Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion
  • Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping
  • Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary
  • Build positive relationships with customers by demonstrating professionalism and empathy during interactions
  • Handle challenging situations, including upset customers or stressful calls, with composure and efficiency
  • Adapt to flexible work schedules and shift requirements as needed
  • Provide guidance and support to team members to ensure the overall success of the department

Requirements:

  • High School Diploma or equivalent with at least 2 years of related experience, or an Associate’s Degree with at least 1 year of experience
  • Proven experience in technical support, customer support, or a similar role
  • Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
  • Strong skills in troubleshooting and resolving technical issues, including familiarity with Active Directory and Windows 10
  • Excellent verbal and written communication skills, with the ability to follow and provide clear instructions
  • Ability to work independently, manage multiple tasks effectively, and demonstrate attention to detail

Nice to have:

  • Knowledge of IP networking, building automation systems, or third-party integration protocols (e.g., BACnet, Modbus) is a plus
  • A passion for delivering exceptional customer service and a commitment to continuous improvement
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 17, 2026

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