Customer Support Engineer

At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard and Visa cards at scale - across more than 60 countries. Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of a network of regional hubs. It's this global reach and innovation that sets us apart. We're looking for a Customer Support Engineer to join our growing support function and play a key role in maintaining platform stability and delivering high-quality customer experiences. This role is designed for individuals who can execute operational tasks reliably while developing into independent problem solvers. As we continue to automate routine support activities, you will focus on handling non-trivial issues, improving processes, and contributing to a smarter, more efficient support environment. If you're curious, analytical, and motivated to understand systems beyond surface-level procedures, this is your opportunity to grow into an advanced technical support role within a global fintech environment.