Customer Support Engineer Job at Robert Half (Denver)

New

Customer Support Engineer

We are looking to hire a Customer Support Engineer, who will provide front-line ...

Location

Spain , Barcelona

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

A minimum 3 years experience in Technical Support or a position of a similar nature in a software company. Capable of understanding the technical aspects of a complex system.
Strong technical troubleshooting skills and problem-solving.
Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause.
Must have excellent communication skills and a passion for providing world-class service.
Experience in directly supporting enterprise-level customers.
Ability and desire to learn products and technologies.
Must be able to work independently as well as with others, as part of a domestic and international team.
Proven experience with Microsoft and Unix operating systems.
Excellent time management, decision-making, prioritization, and organization skills.
All communication, internal and external, requires a high level of English.

Job Responsibility

Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
Document all technical inquiries.
Develop and review content for knowledge sharing for both internal purposes and customer-facing platforms.
Work directly with other global support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
Participate in on-call rotation to provide 24/7 support for CyberArk's customers
Work directly with R&D teams

Fulltime

Customer Support Engineer

Install equipment at customer's locations, including equipment with new features...

Location

China , Hefei

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

BS degree in an engineering field or equivalent experience
mechanical aptitude
knowledge of pneumatics, hydraulics, electronics, semiconductor processes, relevant software
knowledge of safety procedures
sufficient oral and written English level
off line analysis capability
analysis techniques and tools
analyzing capability
open-minded and communication skills
passionate and willing to learn

Job Responsibility

Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test
analyze applicability, accuracy and adherence to design specifications
recommend design changes or substitution of materials when appropriate
evaluate and diagnose problems and make appropriate repairs
work with co-workers, customer & field support in isolating and solving problems
maintain and optimize equipment on a daily basis to enhance functionality and prevent problems
train customers in use and routine maintenance of equipment
answer customer questions and assist customers in a professional manner
act as a resource for users on routine malfunctions
advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures

Fulltime

Customer Support Engineer

Location

Israel , Migdal HaEmek

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's degree in Mechatronics is preferred.
Proven interest and/or experience in hands-on technical work, either in a professional environment or during education.
Strong customer focus and commitment to customer satisfaction.
Experience working according to strict procedures within defined timelines.
Demonstrated experience with computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Ability to complete assignments with attention to detail and a high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads.
Ability to establish and maintain cooperative working relationships with both co-workers and customers.

Job Responsibility

Evaluate and diagnose problems and make appropriate repairs, working closely with co-workers, customers, and technical support to isolate and solve issues.
Monitor, maintain, and optimize equipment on a daily basis to enhance functionality and prevent problems.
Advise users on appropriate actions to correct malfunctions in a timely manner.
Train customers in the use and routine maintenance of equipment and answer customer questions in a professional manner.
Perform administrative and coordination duties, including procedure changes, pass-downs, work orders, and field service, system problem, and monthly reports.
Independently and accurately prepare written technical reports.
Provide appropriate support and assistance to less experienced ASML personnel when required.
Assist installation teams at customer locations, including new equipment installations, upgrades, and system relocations on multiple platforms.

Fulltime

Customer Support Engineer

Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or...

Location

China , Shenzhen

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Excellent written and verbal communications skills
Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff
Ability to collect, translate, and analyze data and take action based on effectively report problems though written and/or graphical representation of data (detailed Post-Mortem Chronological Abstracts, trending analysis, failure statistics, etc.)
Strong customer service skills, with a solid foundation in and an understanding of the importance of relationship building
Advanced level of technical knowledge of electronics
Ability to facilitate resolution of technical challenges
Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level
Ability to read and analyze opto-mechanical and electronic schematics
Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus)
oral and written English language skills highly recommended

Job Responsibility

Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site
Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites
Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers
may serve as site leader for customer
Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer
Assists customers in the receipt, installation, and testing of company equipment
Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities
Provides service education to customer's service and operations staff
Ensures that parts are available and as specified for service requirements
Maintains appropriate tools are on hand and as required

Fulltime

Customer Support Engineer

At Paymentology, we're redefining what's possible in the payments space. As the ...

Location

Salary:

Not provided

Paymentology

Expiration Date

Until further notice

Requirements

Working knowledge of SQL and PostgreSQL, Linux and command line environments, APIs and tools such as Postman, AWS, logging tools such as DataDog, and modern AI tools
Ability to analyse logs, metrics, and system behaviour to diagnose issues effectively
Strong structured troubleshooting approach with the ability to work through incomplete or ambiguous information
Excellent analytical thinking and attention to detail
Strong written and spoken English with the ability to communicate clearly to both technical and non-technical audiences
2–4 years of experience in technical support, application support, NOC, or similar roles
Experience working in a shift-based or 24/7 support environment preferred
Experience in banking, fintech, or card processing environments

Job Responsibility

Monitor alerts, queues, and systems to ensure platform stability
Handle customer tickets and incidents in line with SLAs
Execute standard procedures while ensuring accuracy and consistency in ticket handling
Troubleshoot issues beyond documented procedures using logs, metrics, databases, and system tools
Identify root causes for recurring or unclear issues and contribute to long-term fixes
Escalate effectively with structured analysis and supporting data
Leverage AI tools to enhance troubleshooting and reduce repetitive work
Participate in incident management for low to medium severity issues
Support senior engineers during high-severity incidents through investigation and diagnostics
Improve time-to-resolution through effective triage and contextual analysis

Fulltime

Customer Support Engineer

We are looking for a dedicated Customer Support Engineer to join our team in Ken...

Location

United States , Kennesaw

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent with at least 2 years of related experience, or an Associate’s Degree with at least 1 year of experience
Proven experience in technical support, customer support, or a similar role
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint
Strong skills in troubleshooting and resolving technical issues, including familiarity with Active Directory and Windows 10
Excellent verbal and written communication skills, with the ability to follow and provide clear instructions
Ability to work independently, manage multiple tasks effectively, and demonstrate attention to detail

Job Responsibility

Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly
Analyze energy management systems and related data to identify opportunities for optimization
Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements
Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion
Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping
Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary
Build positive relationships with customers by demonstrating professionalism and empathy during interactions
Handle challenging situations, including upset customers or stressful calls, with composure and efficiency
Adapt to flexible work schedules and shift requirements as needed
Provide guidance and support to team members to ensure the overall success of the department

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Support Engineer

The Customer Support (CS) organization is responsible for the installations, qua...

Location

China , Hangzhou

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience

Job Responsibility

Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching

Fulltime

Customer Support Engineer

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

United States , Denver

Salary:

80489.00 - 96590.50 USD / Year

Fivetran

Expiration Date

Until further notice

Requirements

2+ years of relevant professional experience
Strong customer advocacy skills, demonstrated over email and on video calls or screen shares
Excellent written and verbal communication skills in English
Experience troubleshooting APIs, including: Making API requests, Interpreting responses and standard error codes, Navigating and understanding API documentation
Basic understanding of networking fundamentals, including the TCP/IP model
Experience working with databases, both SQL and NoSQL
Familiarity with basic SQL queries and commands
Knowledge of and experience with data warehouse infrastructure, such as Snowflake, Databricks, BigQuery, and Amazon Redshift
Ability to read and analyze logs to investigate and identify issues
Comfortable navigating GitHub and submitting Pull Requests

Job Responsibility

Provide virtual technical support to Fivetran customers and partners
Work closely with Fivetran customers and other stakeholders to ensure high customer satisfaction and timely resolution of reported issues
Investigate and Troubleshoot technical issues within the Fivetran environment using logs, internal/external tools, and foundational knowledge of our product and technologies
Work closely with Fivetran’s Dev team to identify and resolve bugs and issues impacting Fivetran customers
Become a Subject Matter Expert on the Fivetran API Connectors and related technologies
Document any known or newly identified solutions in our knowledge base and share this knowledge across the team
Collaborate with teammates on technical and non-technical projects

What we offer

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Fulltime

Select Country

Customer Support Engineer

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Customer Support Engineer

Our AI answers in your language