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Customer Support Engineer

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ResMed

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

ResMed is setting up a Centre of Excellence (CoE) in Bangalore. This person would be an integral part of the CoE team and is expected to work in close tandem with the team members of the Customer Support/Customer Experience Team of MatrixCare in the USA. This individual must be a self-starter and should be passionate about wanting to play a key role in ensuring the success of our customers.

Job Responsibility:

  • Provide effective phone and email software support to customers reporting problems or requiring on the spot coaching with our software solutions
  • Utilize the Salesforce Service Console to log and document customer cases
  • Perform basic and advanced troubleshooting to identify/verify underlying cause of customer reported problems
  • Utilize internal resources to assist in the prompt resolution of application and technical issues
  • Contribute to the maintenance and improvement of the knowledge base
  • Escalate calls to higher level analysts according to defined support processes
  • Contribute to the monthly team goals

Requirements:

  • Bachelor’s degree
  • Excellent customer service skills
  • Strong technical skills
  • Effective critical thinking and problem-solving abilities
  • Excellent verbal and written communication skills
  • Strong listening skills with the ability to empathize
  • Thrive in a collaborative environment
  • Knowledge of US healthcare industry or Electronic Health Records preferred
  • Point of Sale Experience is a plus
  • Self-starter

Nice to have:

  • Knowledge of US healthcare industry or Electronic Health Records
  • Point of Sale Experience

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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