Customer Support Engineer III Job at Fivetran (Oakland)

Customer Support Engineer III

Fivetran is building data pipelines to power the modern data stack for thousands...

Location

Canada , Toronto

Salary:

90856.00 - 109031.50 CAD / Year

Fivetran

Expiration Date

Until further notice

Requirements

Strong customer advocacy mindset with a focus on high-quality outcomes
Excellent written and verbal communication skills in English
Good teammate with a passion for building a positive culture
Proven ability to troubleshoot complex technical systems methodically
Experience debugging and isolating issues with REST and SOAP APIs and SQL databases
Comfortable using SQL to investigate issues
Able to read and understand Ruby or other programming languages
Strong analytical skills and attention to detail
Experience working with common SaaS REST APIs like Salesforce, Hubpot, Meta, or Google Ads
Experience with ETL processes, data transformation, and integration tools

Job Responsibility

Work directly with new and existing customers to troubleshoot and resolve highly technical issues
Take end-to-end ownership of customer cases
Provide support through multiple channels
Support customers round the clock
Investigate incidents utilizing the Fivetran environment, connectors, logs, and other troubleshooting tools
Partner closely with Engineering to submit bugs
Collaborate with Product to surface feature requests and customer feedback
Communicate complex technical concepts
Document known issues, workarounds, and solutions
Contribute to process improvements

What we offer

100% employer-paid medical insurance
Generous paid time-off policy (PTO)
Paid sick time
Inclusive parental leave policy
Holidays
Volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours
Free food

Fulltime

Product Support Engineer III

In this role, you will be a key member of Teradata’s Global Support Organization...

Location

United States , California

Salary:

92400.00 - 138600.00 USD / Year

Teradata

Expiration Date

Until further notice

Requirements

U.S. Citizenship required and must be physically located within the United States
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent professional experience
10+ years of experience in technical support, product support, or a related engineering role
Strong hands-on troubleshooting experience with database technologies, including SQL and/or NoSQL
Proven ability to clearly communicate technical findings, root cause analysis, and resolutions to diverse audiences
Experience reviewing logs, scripts, and basic code (e.g., Python, JavaScript, C#)
Strong customer‑facing communication skills and sound technical judgment
The ability to collaborate effectively in a peer‑review‑focused, team‑oriented environment
Willingness to participate in alternate shifts and on‑call rotations to support a 24x7 operation

Job Responsibility

Provide deep technical support for the Teradata Database and related technologies
Work on complex, enterprise-scale data analytics platforms, helping customers diagnose issues, identify root causes, and restore critical systems

What we offer

healthcare
life and disability insurance plans
a 401(k)-retirement savings plan
time-off programs

Fulltime

Civil System Engineer Iii- Heavy Equipment

Performs a variety of engineering assignments to support project development, de...

Location

United States , Kennedy Space Center

Salary:

Not provided

Amentum

Expiration Date

Until further notice

Requirements

Bachelor’s or master’s degree in engineering
5+ years’ experience in engineering discipline as identified in purpose & scope
Knowledge of industry standard computer software for the position (i.e. CADD, AutoCAD, MicroStation, PLC interface software, etc)
Capable of using spreadsheets, word processing and standard Microsoft Office software to include Excel, Word, PowerPoint and Visio
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals
Ability to read and understand schematics & blueprints
Strong ability to use data and analysis to make fast data-driven decisions
Ability to exercise sound judgement and reason
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of the organization

Job Responsibility

Perform a range of maintenance and sustaining work step development, analysis, or review tasks with little to no supervision and works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Provide onsite technical guidance as needed for new or existing equipment installation and/or modifications that require heavy equipment expertise and demonstrates good judgment in selecting methods and techniques to come to a solution
Stay up to date with emerging technologies and industry trends related to heavy equipment
Revise and add new asset information in Maximo database for assigned equipment per MAR (Maintenance Action Request) process
Develop and maintain job plans and preventative maintenance schedules for assigned assets in accordance with launch and processing operations, NASA-STD-5008B and industry standard requirements
Address and justify preventive maintenance deferrals of assigned assets
Conduct site visits to investigate system problems, propose solutions and provide recommendations to restore assets
Propose and develop improvement plans to address systemic problems and improve overall performance of the assets (improvements and/or modifications)
Support shop technicians in troubleshooting issues related to assigned assets as needed
Provide and review technical expertise for technical anomalies as they arise

What we offer

Health, dental, and vision insurance
Paid time off and holidays
Retirement benefits (including 401(k) matching)
Educational reimbursement
Parental leave
Employee stock purchase plan
Tax-saving options
Disability and life insurance
Pet insurance

Fulltime

Control Systems Engineer III

The Control Systems Engineer III will lead the design and execution of moderatel...

Location

United States , Camas

Salary:

109000.00 - 132000.00 USD / Year

Sigma Design

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Mechatronics, Mechanical Engineering or Electrical Engineering required
Minimum of 7+ years experience integrating complex mechanical-electrical systems
Programming PLCs, safety PLCs, motion controllers, and HMIs (Allen Bradley, Siemens, Yaskawa, Kollmorgen, Beckhoff, IFM, etc.)
Sizing/selecting circuit protectors, wiring, cables, sensors, controllers, system I/O, drives and motors, etc.
Integrating and programming vision systems (Cognex, Keyence, iRVision, etc.), robots (ABB, Fanuc, Yaskawa, Omron, etc.), and other devices for custom-designed equipment or a work cell
Proficiency in CAD software (AutoCAD, SolidWorks, AutoCAD Electric, EPlan)
Great understanding of closed loop control, instrumentation, controls systems, enclosure design, safety codes and regulations (UL 508A, NFPA79, UL61010, etc.)
Demonstrated track record of working as part of a cross-functional team to deliver results with exceptional quality, in addition to being on time, on budget and meeting the needs of the customer
Strong written and verbal English language communication skills
Excellent teamwork/interpersonal skills and the ability to communicate effectively

Job Responsibility

Architect, design/develop and implement custom controls and vision systems solutions
Program, network, commission, analyze, diagnose, and debug control systems with a wide variety of hardware: PLCs, microprocessors, motion controllers, HMIs, robots, servo drives, VFDs, servos, steppers, and/or inductions motors, vision systems, and all types of sensors
Specify control components and support creation of the BOM
Design control systems to the UL508A, UL61010, and NFPA 79 regularity standards
Support creation of electrical wiring and cable diagrams
Support the Lab during the electrical enclosure builds
Assist in writing and reviewing system specification documents
Support the creation of operations manuals
Test/Validation, perform FAT, SAT, and onsite training
Follow Business Technology policies to protect sensitive data and reduce information security occurrences

What we offer

401(k) with up to 4% company match
quarterly bonus program
15-days of accrued PTO
9 company paid holidays
multiple options for medical insurance
dental insurance
voluntary benefits: vision, long-term disability, and life insurance

Fulltime

Software Engineer III

Under limited supervision, the Software Engineer III develops information system...

Location

United States , Birmingham

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

Typically requires a bachelor's degree in computer science, software engineering, or a related field and five (5) to eight (8) years of related experience
or equivalent combination
Manages multiple tasks simultaneously while meeting deadlines
Possess the latest knowledge on new technology and computer systems
Communicates complex procedures to other colleagues
Understands the latest trends and their role in a commercial environment
Pays close attention to detail and desires to probe further into data.

Job Responsibility

Impact on one or more areas, functions or processes
Designs and constructs moderately complex interfaces between ERP and legacy systems
Provides production support of moderately complex applications in production by troubleshooting issues, proposing solutions, developing and testing fixes, and migrating solutions
Uses back-end programming languages, as well as front-end script languages to optimize performance, scalability, and security
Codes programming logic for new or existing solutions software or applications following design specifications put in place by senior software development staff and leadership
Handles installation, configuration, development, workflow design, monitoring, and/or upgrade of assigned software products
Maintains up-to-date records of issues with existing code
Monitors quality and performance of applications through testing and maintenance
Develops and maintains applications for business processes and systems
Responsible for ensuring adherence to development best practices and standards of associate application developers and application developers within their immediate group and may be required to represent IT on particular projects

What we offer

options for healthcare coverage
401(k)
tuition reimbursement
vacation
sick
holiday pay
Flexible Working Schedules
Wellbeing Programs
Learning Opportunities
Community Engagement

Fulltime

Systems Engineer III

Location

United States , Chantilly

Salary:

Not provided

Arcfield

Expiration Date

Until further notice

Requirements

BS 5-7 Years, MS 3-5, PhD 0-2
Must possess and be able to maintain a TS/SCI Clearance with Poly.
Using a holistic approach, designs, develops, evaluates and modifies end-to-end systems and system-oriented products through their entire life cycle
Generates quantifiable requirements based on customer description, system planning and design, and acquisition logistics
Ensures requirements comply with client requirements and government standards through formal verification methods
Translates high level product development strategies into system requirement specifications and works with other engineering disciplines to develop lower-level detailed implementation requirements
Establishes and coordinates development of standards, practices, and procedures as related to the overall product development
Designs interfaces and brings system elements together so they work as a whole
Assesses performance using evaluation criteria and technical performance measures
Customer liaison and support for business development activities and to understand and shape requirements

Job Responsibility

Career level with a complete understanding and wide application of technical principles, theories and concepts
Working under only general direction, provides technical solutions to a wide range of difficult problems
Independently determines and develops approach to solutions
Using a holistic approach, designs, develops, evaluates and modifies end-to-end systems and systems-oriented products through their entire life cycle
Generates quantifiable requirements based on customer description, system planning and design, and acquisition logistics
Ensures requirements comply with client requirements and government standards through formal verification methods
Translates high level product development strategies into system requirement specifications and works with other engineering disciplines to develop lower-level detailed implementation requirements
Establishes and coordinates development of standards, practices, and procedures as related to the overall product development
Designs interfaces and brings system elements together so they work as a whole
Assesses performance using evaluation criteria and technical performance measures

Fulltime

Computer Engineer III

The DCS Air & Space Technology (AST) Sector is seeking a Modeling and Simulation...

Location

United States , Dayton

Salary:

Not provided

DCS Corporation

Expiration Date

Until further notice

Requirements

Due to the sensitivity of customer related requirements, U.S. Citizenship is required
Bachelor of Science degree or higher in related engineering or science discipline
Must be able to obtain and maintain a DOD Secret clearance
5–10 years (Journeyman) or 10+ years (Senior) professional software development experience
Using and developing in the Joint Simulation Environment (JSE)
Hands-on with DevSecOps practices and toolchains (CI/CD, automated testing, git, Visual Studio, container tooling)
Experience with containers and orchestration: Docker, podman, helm charts, Kubernetes/Openshift
Familiarity with Windows and Red Hat Linux environments and VMware administration
Strong test planning, V&V and documentation skills
Demonstrated expert level proficiency in C++ and object-oriented analysis and design

Job Responsibility

Design, develop, sustain, and integrate software in a government DevSecOps environment on government-owned systems in support of modeling & simulation and operational/experimental systems
Participate in Agile ceremonies, sprint planning, backlog grooming, and triage
assist government teams with workload prioritization
Perform software integration and installation at government facilities (may require travel)
Produce software test plans, execute V&V and lifecycle testing, and generate test reports of the applications developed
Support R&D activities to integrate advanced models, simulations, and hardware into legacy and new platforms (JSE, VATS, F‑16 examples)

Fulltime

Applications Engineer III

JR Automation, a Hitachi Group Company, is driven to deliver customer success wo...

Location

United States , Auburn Hills

Salary:

Not provided

JR Automation

Expiration Date

Until further notice

Requirements

5+ years of industry experience leading successful projects
Bachelor's degree in a related engineering field or related industry experience
Mechanical or Mechatronics engineer strongly preferred
Proficient in all Applications Engineering processes and tools
Background in automated manufacturing or industrial systems is preferred
Experience in sales and/or customer interaction

Job Responsibility

Review customer technical specifications and requirements for System Concepts, Costs, Risk Assessments, and Proposal Documents
Apply Practical Conformance to JRA Corporate Practices, Procedures and Tools
Coordinating and executing large multi-business unit quotes
Managing core customers
Developing internal win strategy and execution
Generating conceptual solutions in various CAD formats
Facilitating concept brainstorming and docket review meetings
Coordinating preliminary and final reviews of Quote Packages
Developing Proposals defining Scope of Work, Rate of Production, Machine Buy-off requirements
Aiding in mentorship of less experienced Apps Engineers, Co-ops and Interns

Fulltime

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Customer Support Engineer III

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Customer Support Engineer III

Customer Support Engineer III

Product Support Engineer III

Civil System Engineer Iii- Heavy Equipment

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Software Engineer III

Systems Engineer III

Computer Engineer III

Applications Engineer III

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