Customer Support Employee Job at ATOSS Software SE (Düsseldorf)

Customer Support Supervisor

The Customer Support Supervisor provides direct supervision, leadership, mentori...

Location

United States , Batesville

Salary:

56000.00 - 77000.00 USD / Year

Baxter

Expiration Date

Until further notice

Requirements

Associate’s degree or sufficient post-high school education or experience in a related field required
Bachelor’s degree preferred
7+ years of customer service experience with a minimum of 5 years technical or help desk experience required
1+ year previous supervisory or team leadership experience required
Proficient in technology, especially computers, and software applications
Capability of being flexible with work schedule
Excellent written and verbal communication skills.

Job Responsibility

Providing leadership, coaching, and daily direction to your team
Implementing change initiatives
Continuously identify areas of improvement in operations and eliminate waste in processes where it exists
Maintaining technical product knowledge to keep tabs on updates and changes by continued product training to accurately handle customer troubleshooting calls and provide queue support when needed
Identifying and providing year-round technical and procedural training
Leading technical information database for departmental use
Performing monthly quality phone monitoring
Processing priority complaints, investigations, and critical issues in a timely manner
Interviewing, hiring, and training employees
Planning, assigning, and advising work

What we offer

Medical and dental coverage starting day one
Basic life insurance
Accident insurance
Short-term and long-term disability insurance
Business travel accident insurance
Employee Stock Purchase Plan (ESPP)
401(k) Retirement Savings Plan with options for company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays

Fulltime

Service Support Employee - Laundry Team

HammondCare Hammondville are currently looking for a CASUAL Laundry Attendant to...

Location

Australia , Hammondville

Salary:

Not provided

HammondCare

Expiration Date

Until further notice

Requirements

Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
Previous experience working in a laundry facility – desirable
Demonstrated ability to work individually and as part of a team
Demonstrated understanding of safe manual handling, infection control and standard precautions
The ability to work effectively in a supportive team environment
Demonstrated problem solving skills
High level communication, interpersonal and customer service skills
The ability to be flexible and adapt to changing needs

Job Responsibility

Collect, launder, process and delivery of professionally cleaned linen to internal and external customers
Communicate with Managers and other staff to ensure timely action & completion of laundry related issues
Actively seeks improved work methods and implements HammondCare policies and procedures relevant to the role

What we offer

Great team culture, fantastic onboarding & continuous development opportunities
Access nationwide heath & fitness facilities with Fitness Passport
Flexible working environment to deliver a healthy work/life balance
A workplace trainer on each site committed to your ongoing training & development
HammondCare College to provide you ongoing opportunities to grow
Access to fuel and Car servicing discounts

Parttime

Customer Service Support Team Lead

As a Customer Service Support Team Lead, you will supervise activities and perso...

Location

Spain , Barcelona

Salary:

Not provided

OVYA Production

Expiration Date

Until further notice

Requirements

University degree (Bachelor’s) or equivalent
3 to 5 years of customer service experience in a manufacturing environment
Previous supervisory experience, preferably in a fast-paced team environment
Excellent command of both oral and written local language and English
Knowledge of an additional language is considered an advantage
Strong attention to detail and accuracy
Ability to work under pressure with an enthusiastic attitude

Job Responsibility

Supervise activities and personnel of the Customer Service Support Department
Monitor all aspects of the Customer Service Support Department’s performance
Approve working hours, monitor employee attendance, and provide adequate departmental coverage
Train new employees and coordinate cross-training
Develop and update Customer Service Support training programs
Review, update and revise departmental procedures
Complete and conduct yearly Employee Performance Reviews
Conduct initial interviews with potential employees
Motivate staff to extract a high level of productivity
Coordinate and monitor SAP process returns, credits and debits in SAP

What we offer

50% Hybrid Work Model
Ticket Restaurant
Flexible Retribution: Kindergarten & transport benefits
30 Labor Days of Holidays
Language Lessons
Medical Insurance: 60% company-subsidized
Open and Modern Office Environment

Fulltime

Global Support Graduate

We are looking for a Global Support Graduate to join our Customer Solution Cente...

Location

Tunisia , Ariana

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Recently completed a Bachelor’s or Master’s degree in IT, Computer Engineering, or a related field
Excellent communication skills in Italian and English (written and spoken) & French is an advantage
A problem-solving mindset and interest in delivering exceptional customer support
Comfortable working in a dynamic, international, and remote-first environment
Able to handle pressure and prioritize tasks effectively
A collaborative team player with a proactive attitude and eagerness to learn
Basic understanding of computing, storage, or peripheral systems is a plus

Job Responsibility

Deliver remote technical support to customers, partners, and HPE employees, resolving hardware and software issues via phone and digital channels
Troubleshoot and resolve incidents on various HPE technologies, ensuring cases are managed efficiently and customer satisfaction is maintained
Collaborate with experienced team members and escalate more complex issues when necessary
Document case summaries and resolutions, contributing to HPE’s Knowledge Management System (KMS)
Continuously build knowledge on HPE technologies, tools, and processes
Play a key role in customer success by proactively identifying common issues and sharing prevention strategies

What we offer

Initial extensive onboarding to support you with adjusting into the role
Ongoing learning and development throughout the duration of the program
Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
Competitive salary and great benefits
Great work-life balance including hybrid working and Wellness Fridays initiative

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
3-5 years general experience or equivalent combination of experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (e.g., Microsoft Office, CAD, Adobe Suite, programming)
Recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Proactively assist customers to avoid or reduce problem occurrence
Participate in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
Typically requires 3-5 years general experience, or equivalent combination of Experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Has recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assist customers to avoid or reduce problem occurrence
Participates in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

IT Support Specialist

The IT Support Specialist will work directly with the Associate Director of Info...

Location

United States , Brattleboro

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Excellent technical skills, including analytical skills and advanced computer skills
Disaster recovery skills
Strong writing skills
Customer support and interpersonal skills
Knowledge of hardware, software, networks, and systems
Troubleshooting and problem-solving abilities
Communication and customer service skills
Collaboration across organizations: 1 year (Preferred)
IT support: 3 years (Preferred)
Software troubleshooting: 3 years (Required)

Job Responsibility

Assists Associate Director of Information Technology Department with prioritizing funds based on primary department projects and company IT requirements
Maintaining efficient relationships with other department heads to determine their technological needs
Responsible for all repair and installation requests
Monitoring inventory of available hardware devices or computer accessories to assess purchasing needs for the Associate Director of Information Technology
Creating long-term schedules to determine when to update company computer systems and cybersecurity measures
Researching new business technologies and IT software to strengthen the organization's computer systems
Creating surveys to gauge company employee IT needs and questions
Drafting informational documents to help company employees troubleshoot standard computer problems and navigate recent program updates
Assisting Associate Director of Information Technology with complex installations or repairs
At the direction of the Associate Director of Information Technology, implement new software programs and computer technologies that support organizational goals and objectives

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Fulltime

Customer Success Manager Intern

You will learn the ropes of providing exceptional coaching support to our organi...

Location

United States , San Diego

Salary:

30.00 USD / Hour

GoFundMe

Expiration Date

Until further notice

Requirements

Ownership: Approach all escalations, tickets, projects and areas of involvement with an entrepreneurial mindset
Emotional resilience: Demonstrate the ability to remain positive and recover quickly from setbacks
Empathy and emotional intelligence: Show genuine understanding and concern for the needs and feelings of both customers and fellow employees
Eager to learn from experimentation: Actively engage in experimenting with new approaches to solving customer issues or improving work processes
Embrace change: Adapt to new processes and environments with a constructive and flexible attitude
Team player: Work cooperatively and effectively within the team
Genuine interest: Display a sincere curiosity and interest in learning about GoFundMe and the unique challenges faced by the customer personas and markets we support
Intentional and proactive communicator: Communicate clearly and effectively
Phone skills: Proficient in phone skills including coaching customers over the phone and problem solving live
Familiarity with internal tools: Develop an understanding of internal tools such as Google Sheets and Zendesk

Job Responsibility

Coach GoFundMe fundraiser organizers to have the most successful fundraiser they can
Participate in handling customer queries through multiple channels, including email, text and phone, focusing on technical concerns and custom coaching advice
Opportunity identification: Begin to recognize customer needs and feedback during interactions, aiming to identify basic opportunities for business development or support enhancements
Learning and development: Engage in continuous learning to develop your knowledge in effectively advising organizers
Project management assistance: Participate in internal projects under supervision, performing tasks that contribute to team efficiency and customer satisfaction
Lead generation: Run a personalized outreach campaign to a strategic set of customers to develop new leads & opportunities for the Customer Success team to engage with
Metrics Tracking: GDV Supported: Coach organizers on best practices to increase their fundraiser success and therein GDV
Fundraisers coached: Maintain assigned coaching volume that strikes a balance across quality and efficiency
Communications team collaboration: Coach organizers in meaningful ways to improve fundraiser quality to be passed to Comms to be ‘pitchable’ or ‘shareable’ for amplification

What we offer

Competitive pay
Comprehensive healthcare benefits
Financial assistance for things like hybrid work, family planning
Generous parental leave
Flexible time-off policies
Mental health and wellness resources
Learning, development, and recognition programs
Volunteering and Gives Back programs

Fulltime

Customer Support Employee

ATOSS Software SE

Location:
Germany , Düsseldorf

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 22, 2025

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