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Customer Support Coordinator

Thrive Career Wellness Inc

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Location:
Canada , Edmonton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

55000.00 - 60000.00 CAD / Year
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Job Description:

As our next Customer Support Coordinator, you will play a key role in supporting the continued growth and success of the Thrive Career Wellness Platform. Thrive’s mission is to help people at all stages of their career. Career wellness is about more than just getting your next job, or even your next promotion. We deeply care about our users’ career paths and work to ensure they have access to great tools to help them Thrive. We are deeply invested in supporting meaningful career journeys through innovative, technology-driven tools. This role sits at the heart of a fast-paced SaaS environment. You will work cross-functionally with Thrive Jobseekers, Customers, our Support & Client Services Teams, and our Product Team to deliver a seamless digital experience for jobseekers and ensure platform excellence.

Job Responsibility:

  • Monitoring and responding to live chat conversations via Intercom
  • Troubleshooting technical issues coming through multiple channels such as email inboxes and live chat
  • Support problem solving for Thrive jobseekers, coaching partners, service providers, and Thrive Marketplace vendors
  • Promptly respond and coordinate services for Thrive users included in their Career Wellness programs
  • Providing general administrative support to the business as needed

Requirements:

  • Highly comfortable working in a tech/SaaS environment with multiple digital platforms
  • Quick to learn, adaptable, and confident navigating new technologies and troubleshooting technical issues
  • 3–4 years of experience in customer support, customer success, or a similar function
  • Proficiency with Google Workspace (Gmail, Google Sheets, Docs, Drive, Calendar)
  • Strong attention to detail
  • Exceptional interpersonal, oral, and written communication skills
  • Ability to work well independently, as well as within a team environment
  • Ability to work in a fast paced environment with many interruptions and multiple priorities
  • Organized, accurate, and dependable
  • Educational background in Human Resources would be considered an asset but is not a mandatory requirement
  • Familiarity with public sector employment services, workforce development programs, or career transition services is considered an asset, but not mandatory

Nice to have:

  • Educational background in Human Resources
  • Familiarity with public sector employment services, workforce development programs, or career transition services
What we offer:
  • 3 weeks paid vacation + 1 week holiday shutdown period
  • Health Insurance & Wellness Coverage
  • Yearly Learning & Development Allowance
  • Yearly Workspace Allowance

Additional Information:

Job Posted:
February 24, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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