Customer support coordinator Job at Randstad (Gurgaon)

Customer Support Coordinator

As Customer Support Coordinator - AcceleratiON Program you will be responsible f...

Location

Mexico , Mexico City

Salary:

Not provided

BMW

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field
Not more that 3 years of professional experience
At least 4 months of International Experience as exchange programs, research and development or leadership programs
Proven experience in customer support, customer retention, or lead management roles, preferably in the automotive or related industries
Strong understanding of customer retention strategies, lead generation, and conversion processes
Excellent analytical skills with the ability to interpret customer feedback and behavioral data to drive actionable insights
Experience working collaboratively in cross-functional teams including Sales, Marketing, Product, and Customer Support
Proficient in CRM systems and lead management tools
Strong communication and interpersonal skills, with the ability to design personalized customer communications and loyalty programs
Results-oriented mindset with excellent organizational and time management skills

Job Responsibility

Develop and implement customer retention and lead management strategies to minimize churn, enhance customer loyalty, and improve lead quality and conversion rates
Manage the end-to-end lead process, including lead generation (data-generated leads), capture, qualification, routing, and timely follow-up to ensure effective lead conversion
Analyze customer feedback, support interactions, and behavioral data to identify at-risk customers and optimize retention and lead initiatives
Collaborate cross-functionally with Customer Support, Sales, Marketing, and Product teams to ensure alignment of retention and lead management efforts with overall business objectives
Design, oversee, and connect loyalty programs, personalized communications, and proactive outreach campaigns to enhance the overall customer experience
Monitor, report, and provide actionable insights on key retention and lead metrics to senior management
Train and support teams on best practices related to retention and lead management to maximize effectiveness and impact

Customer Support Coordinator

Join our dynamic team as a Customer Support Coordinator! You will play a vital r...

Location

United Kingdom , Dunstable

Salary:

25000.00 - 28000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Excellent verbal and written communication skills in English
Proficiency in German or Dutch is a strong advantage
Customer Service experience with adaptability and resilience to changing customer needs
Proven experience in team collaboration and stakeholder management
Technical proficiency in CRM systems (preferably Salesforce), Excel, and Outlook
Strong organisational and time management skills

Job Responsibility

Coordinate customer inquiries and provide timely support
Collaborate with cross-functional teams (sales, logistics, product)
Manage escalations effectively and ensure customer satisfaction
Maintain accurate records in CRM systems
Order processing

What we offer

25 days + Bank Holidays of holiday
Enhanced pension scheme
Free Parking

Fulltime

Customer & Operations Support Coordinator

As a Customer & Operations Support Coordinator, you are the first point of conta...

Location

Netherlands , Schiedam

Salary:

Not provided

NonStop Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Life Sciences, Supply Chain, Logistics or related field (or equivalent experience)
2+ years of experience in customer support, logistics, shipping coordination, or supply chain
Solid understanding of CRM (Salesforce preferred) and ERP/logistics systems (e.g. SAP, NetSuite, Oracle)
Knowledge of cold-chain logistics, Incoterms, import/export flows, and regulatory documentation
Ability to work independently in a highly regulated environment (ISO 13485, FDA, EU IVDR)
Strong analytical, problem-solving and organisational skills
Excellent written and verbal communication skills in English
Precise, detail-oriented, able to manage multiple tasks simultaneously
Proactive, “can-do” mindset with a service- and result-oriented attitude

Job Responsibility

Manage daily client and partner inquiries via CRM (e.g. Salesforce) and shared support inbox
Ensure timely case handling, escalation, follow-up, and resolution
Monitor client agreements, SLAs, and contract renewals
Coordinate client onboarding, training, and general service communication
Handle feedback, complaints, and CAPAs in line with ISO 13485 and QMS requirements
Support audits, inspections, and internal reviews related to customer-facing processes
Lead or coordinate client communications on product updates, safety notices, and field actions
Track recurring issues and feed them into product improvement and post-market surveillance
Coordinate domestic and international shipments of IVD/medical device products, ensuring cold-chain and regulatory compliance
Prepare shipping documentation (invoices, packing lists, CoAs, customs and regulatory documents)

What we offer

Room for personal growth and development, including training and exposure to clinical diagnostics and life sciences
Hybrid work model (office + home)
The best of both worlds: an innovative biotech environment with strong links to academic and clinical partners
The opportunity to contribute to science-based solutions that have real impact on patient care

Fulltime

Customer Support Incident Responder

As an Incident Responder at Mercury, you’ll sit at the center of our most critic...

Location

United States , San Francisco; New York; Portland

Salary:

87700.00 - 109600.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

4+ years in a Customer Support or comparable customer-facing role required
Experience with CRM systems, such as Salesforce or comparable platforms required
familiarity with Zendesk is preferred
Calm Under Pressure
Passionate About Customer Experience
Collaborative Cross-Functional Partner
Data-Informed & Operationally Minded
Solutions-Oriented Owner
Bold & Winsome
Phenomenal Written & Verbal Communicator

Job Responsibility

Incident Detection & Triage: Monitor and assess alerts, support channels, and triage reports to identify emerging issues
Partner with the Customer Support On-Call team and Engineering teams to confirm incidents and determine severity
Maintain deep product knowledge to quickly recognize when something is truly off and bring the right people together to resolve it
Customer Support Leadership During Incidents: Act as the Customer Support DRI (Directly Responsible Individual) during high-severity incidents
Lead real-time coordination of the customer support response during incidents: creating bridges, facilitating alignment, and ensuring customer experience is prioritized
Draft, review, and publish internal and external communications that balance clarity, accuracy, and empathy
Provide real-time updates and guidance to agents managing inbound customer contacts
Ensure Zendesk macros, internal pages, and status updates reflect current information
Communication & Customer Advocacy: Represent the voice of the customer in incident command meetings
Translate technical updates into plain-language messages for customers and customer support teams

What we offer

base salary
equity (stock options)
benefits

Fulltime

Customer Support Specialist

As a Customer Success Specialist, you will be at the forefront of delivering unp...

Location

Canada , Kelowna

Salary:

40000.00 - 50000.00 USD / Year

Fullscript

Expiration Date

Until further notice

Requirements

Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset
You must be flexible in scheduling to support customers across North America
Familiarity with Zendesk and SaaS productivity tools is a plus

Job Responsibility

Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

What we offer

Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
With room to make up to 6k in bonuses

Fulltime

Sales Support & Office Coordinator

Join our growing DC office as the Administrative Assistant of Sales; the heartbe...

Location

United States , Arlington

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

1-3 years of administrative or support experience, preferably in a sales environment or fast-paced office
Naturally personable and professional
Self-directed and adaptable
Excellent communicator with polished verbal and written skills
Organized multitasker
Technical proficiency with Google Workspace (Gmail, Google Docs, Calendar), Microsoft Office (Word, Excel), and general comfort navigating technology
Culture-minded approach

Job Responsibility

Executive Support: Manage travel arrangements and accommodations for sales leadership, coordinate calendars, provide secretarial support
Meeting Coordination: Organize and schedule meetings, attend sessions to capture detailed notes and action items, ensure follow-through
Culture Champion: Plan and execute office events, attend global culture meetings, keep employees connected to company-wide activities
Office Management: Oversee daily office operations including coordinating catered meals, managing shipping logistics, maintaining office supplies
Hospitality & Reception: Greet and assist all office visitors
New Hire Welcome: Be the friendly first point of contact for new employees on their first day
Workplace Steward: Keep the office well-stocked, manage coffee station, coordinate with vendors
Internal Communication: Stay attuned to what's happening in the office, listen for employee needs and feedback, communicate insights to leadership

What we offer

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment
Professional development opportunities

Fulltime

Client Support Coordinator

As a Client Support Coordinator, you will play a crucial role in ensuring that c...

Location

United Kingdom , Exeter

Salary:

26000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in delivering excellent customer care, preferably in a bank / finance setting
Education A Levels or equivalent
Ability to provide a high level of client service
Strong numeracy, literacy, and computer skills
Knowledge of savings, banking, or financial services is desirable
Previous experience in a client-facing role within the financial sector preferred but not essential
Ability to work effectively within a team environment
Excellent verbal and written communication skills
Strong organisational and time management skills
Ability to maintain confidentiality and exercise discretion

Job Responsibility

Handle incoming calls and respond to internal and external client inquiries related to account balances, statements, and transactions
Obtain remitting details for processing and complete FX deal tickets as needed
Process internal transfers and ensure all payment process requirements are met
Address card-related queries, including activation requests, PIN reminders, and unauthorised card transactions
Handle client payment requests, ensuring adherence to company procedures
Provide support for Online Banking and Mobile App queries, password resets, and online payment verifications
Assist with cheque queries, stop cheque requests, and standing order and direct debit inquiries
Manage amendments to static data, including address changes
Process other requests such as audit letters and tax certificates
Maintain client records, ensuring efficient archiving and filing

What we offer

Competitive salary
Pension and holiday allowance
Private health cover
Discretionary bonuses
Progression opportunities

Fulltime

Customer Support Executive

Temporary Customer Support Executive position for someone passionate about Media...

Location

United Kingdom , Bradford

Salary:

13.00 - 13.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Organised, Proactive, and Adaptable
Strong Communicator
Team Collaborator
Skilled in Customer Support & Admin Tasks
Tech-Savvy
Effective Cross-Functional Coordination

Job Responsibility

Handling Customer Support & Access Setup
Maintaining Product/Platform Knowledge
Supporting Website Use
Improving Support Processes
Testing Platform Updates
Collaborating Across Teams

What we offer

Weekly Pay
Up to 28 days of annual leave
Expert support from consultant
Priority access to permanent job openings
Free eye-care vouchers
Discounts and well-being resources
FREE access to LinkedIn Learning

Fulltime

Customer support coordinator

Randstad

Location:
India , Gurgaon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 03, 2026

Expiration:
February 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Customer support coordinator

Randstad

Location:India , Gurgaon

Category:Customer Service

Contract Type:Not provided

Salary:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 03, 2026

Expiration:February 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
India , Gurgaon

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
January 03, 2026

Expiration:
February 13, 2026