Customer Support Coordinator

• Providing excellent customer service to current and potential customers
• Supporting customer requirements and upselling products
• Ensuring all enquiries are responded to in a timely manner via telephone and email
• Liaising closely with the depot network and other departments to ensure delivery of service/product
• Offering customers an efficient, knowledgeable and courteous service
• Meeting the customers requirements from point of order to delivery of product
• Raising quotes and processing hire and sales orders
• Following up on customer orders, to ensure successful delivery and obtain any feedback regarding equipment and service
• Ensuring product knowledge is maintained at an adequate level
• Liaise with sales team to maximise sales opportunity across the depot network

• Enthusiastic, upbeat and professional person
• Previous experience of, or a keen understanding of good customer service
• Team player
• Ability to work in a fast paced and friendly environment
• Flexible approach to change and drive to continuously improve
• Good geographical knowledge of the UK

Experience working in our industry

• Attractive Bonus Scheme
• 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
• Enhanced Company Pension Scheme
• Life Assurance Scheme
• Employee Assistance Program
• High Street Discount Vouchers
• Discounted Gym Membership
• Health & Wellbeing Discount Vouchers
• Cycle to Work & Home & Tech Scheme Benefits
• Milestone Birthdays Additional leave
• Work Anniversary Bonus’s
• Refer a Friend Scheme
• Reward and Recognition Programme
• Charity Match Funding