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Customer support coordinator

https://www.randstad.com Logo

Randstad

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Location:
India , Pune

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Oversee and own order sources which are Site-specific mailboxes and customer portals to obtain Purchase orders
  • Receives, reviews, and completes selected Purchase Orders (PO) and Purchase Order modifications in the various ERP systems by following the processes defined and tools provided
  • Complete order requirements and check the price and quantity of each item listed and then Process or load orders from customers in ERP systems like MFGPRO or Siebel C360 with a high level of attention to detail
  • Highlight any discrepancy in price, ship to locations, legal entity, etc. to customer/site stakeholders and ask for an amended PO
  • Analyses, qualifies, and completes Change Order Requests
  • Expedites orders to prevent customer line-downs or machine downtime. Processes emergency and/or expedited orders and shipments in a timely manner
  • Provides product information or leverages internal resources to fulfill requests
  • Update SOs to reflect the date of corresponding POs for indent sales orders
  • Proves to be highly accurate, reliable, and timely on activities delegated by the Sites
  • Maintains accurate and organized order files, and order acknowledgments
  • Proactively communicates in a timely manner with external customers about the order verification, order status, pricing, and shipment status
  • Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs, and communicate special handling requests
  • Archive Purchase order Sales order acknowledgment in a central repository to fulfill compliance requirements
  • Process orders and quotes in accordance with service-level agreements with site stakeholders
  • Work toward achieving a high level of internal and external customer satisfaction and always ready to adapt as per customers' requirements
  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem-solving
  • Fosters an environment that promotes Eaton’s goals and philosophy, encourages continuous improvement, and builds stakeholder relationships

Requirements:

  • Experience working in rotational or fixed night shifts
  • Able to multitask and efficiently maneuver through different processes
  • Able to train and impart process knowledge to new hires
  • Able to suggest process improvement ideas
  • Able to support non-core but important various reports to sites & stakeholders
  • Able to act as a SPOC for micro sub-processes

Additional Information:

Job Posted:
January 03, 2026

Expiration:
February 02, 2026

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