Customer Support Coordinator Jobs

Customer & Operations Support Coordinator

As a Customer & Operations Support Coordinator, you are the first point of conta...

Location

Netherlands , Schiedam

Salary:

Not provided

NonStop Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Life Sciences, Supply Chain, Logistics or related field (or equivalent experience)
2+ years of experience in customer support, logistics, shipping coordination, or supply chain
Solid understanding of CRM (Salesforce preferred) and ERP/logistics systems (e.g. SAP, NetSuite, Oracle)
Knowledge of cold-chain logistics, Incoterms, import/export flows, and regulatory documentation
Ability to work independently in a highly regulated environment (ISO 13485, FDA, EU IVDR)
Strong analytical, problem-solving and organisational skills
Excellent written and verbal communication skills in English
Precise, detail-oriented, able to manage multiple tasks simultaneously
Proactive, “can-do” mindset with a service- and result-oriented attitude

Job Responsibility

Manage daily client and partner inquiries via CRM (e.g. Salesforce) and shared support inbox
Ensure timely case handling, escalation, follow-up, and resolution
Monitor client agreements, SLAs, and contract renewals
Coordinate client onboarding, training, and general service communication
Handle feedback, complaints, and CAPAs in line with ISO 13485 and QMS requirements
Support audits, inspections, and internal reviews related to customer-facing processes
Lead or coordinate client communications on product updates, safety notices, and field actions
Track recurring issues and feed them into product improvement and post-market surveillance
Coordinate domestic and international shipments of IVD/medical device products, ensuring cold-chain and regulatory compliance
Prepare shipping documentation (invoices, packing lists, CoAs, customs and regulatory documents)

What we offer

Room for personal growth and development, including training and exposure to clinical diagnostics and life sciences
Hybrid work model (office + home)
The best of both worlds: an innovative biotech environment with strong links to academic and clinical partners
The opportunity to contribute to science-based solutions that have real impact on patient care

Fulltime

Customer Support Incident Responder

As an Incident Responder at Mercury, you’ll sit at the center of our most critic...

Location

United States , San Francisco; New York; Portland

Salary:

87700.00 - 109600.00 USD / Year

Mercury

Expiration Date

Until further notice

Requirements

4+ years in a Customer Support or comparable customer-facing role required
Experience with CRM systems, such as Salesforce or comparable platforms required
familiarity with Zendesk is preferred
Calm Under Pressure
Passionate About Customer Experience
Collaborative Cross-Functional Partner
Data-Informed & Operationally Minded
Solutions-Oriented Owner
Bold & Winsome
Phenomenal Written & Verbal Communicator

Job Responsibility

Incident Detection & Triage: Monitor and assess alerts, support channels, and triage reports to identify emerging issues
Partner with the Customer Support On-Call team and Engineering teams to confirm incidents and determine severity
Maintain deep product knowledge to quickly recognize when something is truly off and bring the right people together to resolve it
Customer Support Leadership During Incidents: Act as the Customer Support DRI (Directly Responsible Individual) during high-severity incidents
Lead real-time coordination of the customer support response during incidents: creating bridges, facilitating alignment, and ensuring customer experience is prioritized
Draft, review, and publish internal and external communications that balance clarity, accuracy, and empathy
Provide real-time updates and guidance to agents managing inbound customer contacts
Ensure Zendesk macros, internal pages, and status updates reflect current information
Communication & Customer Advocacy: Represent the voice of the customer in incident command meetings
Translate technical updates into plain-language messages for customers and customer support teams

What we offer

base salary
equity (stock options)
benefits

Fulltime

Customer Support Specialist

As a Customer Success Specialist, you will be at the forefront of delivering unp...

Location

Canada , Kelowna

Salary:

40000.00 - 50000.00 USD / Year

Fullscript

Expiration Date

Until further notice

Requirements

Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset
You must be flexible in scheduling to support customers across North America
Familiarity with Zendesk and SaaS productivity tools is a plus

Job Responsibility

Collaborate with our practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshooting issues and recommending or explaining product and service features that are best suited to the customer’s needs
Successfully resolving complex customer email and telephone inquiries through the use of multiple customer support tools and personal product knowledge
Building sustainable relationships of trust through open and interactive communication
Collaborating with your teammates to come up with new initiatives to surprise & delight our customers
Coordinating closely with your teammates to ensure support is covered during all business hours
Gathering trends in issues and feedback and reporting them to your supervisor
Working closely with the rest of the support team to ensure there is coverage during all business hours being a champion of Fullscript

What we offer

Competitive Compensation
Flexible Paid Time Off program
Fullscript’s RRSP match program
Stock Options
Customizable benefits package (medical, dental, vision) with HSA
Discount on Fullscript catalog of products for family & friends
With room to make up to 6k in bonuses

Fulltime

Client Support Coordinator

As a Client Support Coordinator, you will play a crucial role in ensuring that c...

Location

United Kingdom , Exeter

Salary:

26000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in delivering excellent customer care, preferably in a bank / finance setting
Education A Levels or equivalent
Ability to provide a high level of client service
Strong numeracy, literacy, and computer skills
Knowledge of savings, banking, or financial services is desirable
Previous experience in a client-facing role within the financial sector preferred but not essential
Ability to work effectively within a team environment
Excellent verbal and written communication skills
Strong organisational and time management skills
Ability to maintain confidentiality and exercise discretion

Job Responsibility

Handle incoming calls and respond to internal and external client inquiries related to account balances, statements, and transactions
Obtain remitting details for processing and complete FX deal tickets as needed
Process internal transfers and ensure all payment process requirements are met
Address card-related queries, including activation requests, PIN reminders, and unauthorised card transactions
Handle client payment requests, ensuring adherence to company procedures
Provide support for Online Banking and Mobile App queries, password resets, and online payment verifications
Assist with cheque queries, stop cheque requests, and standing order and direct debit inquiries
Manage amendments to static data, including address changes
Process other requests such as audit letters and tax certificates
Maintain client records, ensuring efficient archiving and filing

What we offer

Competitive salary
Pension and holiday allowance
Private health cover
Discretionary bonuses
Progression opportunities

Fulltime

Customer Support Executive

Temporary Customer Support Executive position for someone passionate about Media...

Location

United Kingdom , Bradford

Salary:

13.00 - 13.50 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Organised, Proactive, and Adaptable
Strong Communicator
Team Collaborator
Skilled in Customer Support & Admin Tasks
Tech-Savvy
Effective Cross-Functional Coordination

Job Responsibility

Handling Customer Support & Access Setup
Maintaining Product/Platform Knowledge
Supporting Website Use
Improving Support Processes
Testing Platform Updates
Collaborating Across Teams

What we offer

Weekly Pay
Up to 28 days of annual leave
Expert support from consultant
Priority access to permanent job openings
Free eye-care vouchers
Discounts and well-being resources
FREE access to LinkedIn Learning

Fulltime

Customer Support Specialist

We are looking for a motivated and detail-oriented Customer Support Specialist t...

Location

United States , Blaine

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience with CRM and ERP systems, such as Microsoft Dynamics
Strong background in customer service and administrative support, with at least 2 years of relevant experience
Ability to work independently and effectively manage high volumes of tasks and inquiries
Strong organizational skills and attention to detail to ensure accurate scheduling and data management
Excellent communication skills, both written and verbal, for interacting with customers and team members
Familiarity with industry-specific software and tools is highly preferred
Proficiency in data processing, email correspondence, and compliance-related tasks

Job Responsibility

Schedule and coordinate installation appointments, ensuring jobs are organized efficiently and completed on time
Review pending installations, verify product arrivals, and confirm labor requirements are in place
Monitor and manage the installation pipeline daily, ensuring updates and job closures are handled promptly
Prepare and organize all necessary paperwork for installation crews to ensure seamless project execution
Assign installation crews to projects based on their relevant skills and availability
Track and manage inventory, providing accurate estimated arrival times to customers and stakeholders
Address and resolve customer concerns to maintain high levels of satisfaction
Process payments and funding for completed jobs, adhering to company standards and protocols
Utilize CRM and ERP systems, including Microsoft Dynamics, to manage data entry and maintain accurate records
Perform additional administrative tasks as assigned to support operational efficiency

What we offer

medical, vision, dental, life and disability insurance, 401(k) plan

Fulltime

Client Support Coordinator

Our client is a well-established Private/Commercial Banking and Wealth Managemen...

Location

United Kingdom , Exeter

Salary:

26000.00 - 33000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Experience in delivering excellent customer care, preferably in a bank / finance setting
Education A Levels or equivalent
Ability to provide a high level of client service, ensuring the client is at the heart of everything we do
Strong numeracy, literacy, and computer skills
Knowledge of savings, banking, or financial services is desirable
Previous experience in a client-facing role within the financial sector preferred but not essential
Ability to work effectively within a team environment
Excellent verbal and written communication skills
Strong organisational and time management skills
Ability to maintain confidentiality and exercise discretion

Job Responsibility

Handle incoming calls and respond to internal and external client inquiries related to account balances, statements, and transactions
Obtain remitting details for processing and complete FX deal tickets as needed
Process internal transfers and ensure all payment process requirements are met
Address card-related queries, including activation requests, PIN reminders, and unauthorised card transactions
Handle client payment requests, ensuring adherence to company procedures
Provide support for Online Banking and Mobile App queries, password resets, and online payment verifications
Assist with cheque queries, stop cheque requests, and standing order and direct debit inquiries
Manage amendments to static data, including address changes
Process other requests such as audit letters and tax certificates
Maintain client records, ensuring efficient archiving and filing

What we offer

Competitive salary
pension and holiday allowance
private health cover
discretionary bonuses
progression opportunities

Fulltime

Client Support Coordinator I

The Client Support Coordinator is a crucial member of our Operations Support Tea...

Location

United States

Salary:

25.00 - 28.85 USD / Hour

Octave

Expiration Date

Until further notice

Requirements

Minimum 1 year experience in a high touch customer service role
Minimum 2 years experience in an administrative role
Strong attention to detail in a fast-paced environment
Excellent written and verbal communication skills
Track record of identifying and implementing process improvements
High comfort level multitasking between software systems
Open to performing tasks outside of your defined role with an eagerness to learn and grow
Ability to handle sticky or sensitive situations with discretion and care
Available to work Sunday to Thursday 9am to 530pm or 6pm PST
Prolonged periods sitting at a desk and working on a computer

Job Responsibility

Manage and respond to client communications across various platforms, such as over the phone, via email and chat in a timely, warm and efficient manner utilizing approved templates and/or workflows. Escalating any potential issues as needed
Be a go-to resource for client education about Octave services
Assist with onboarding new clients for Octave services, including the completion of paperwork and collection of billing information
Collaborate with colleagues to explore innovative ways to streamline processes and meet service standard goals
Embody Octave’s mission to deliver extraordinary care in every interaction with clients and colleagues
Accurately document client interactions in systems and escalate issues as needed
Learn and follow protocols for client intake, scheduling, and general support
Support team projects and administrative tasks as assigned

What we offer

Company sponsored life insurance, disability and AD&D plans
Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options
Generous Paid Time Off
Paid parental leave benefits

Fulltime

Customer Support Coordinator

Office Angels

Location:
United Kingdom, Dunstable

Category:
Customer Service

Contract Type:
Contract work

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 19, 2025

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