Customer Support Coordinator

We're recruiting a proactive and customer-focused Customer Support Coordinator on a temp-to-perm basis, supporting customers who have purchased a product under warranty. You'll take ownership of customer queries, issues, and complaints, coordinating actions through to resolution while keeping customers fully informed and ensuring service levels are met. This role suits someone who thrives in a fast-paced environment, remains calm under pressure, and enjoys working collaboratively while confidently managing their own workload. This is a full-time, office-based role within a supportive team of seven, offering excellent training delivered online, in person, and on the job. The role begins with structured shadowing to learn systems, processes, and team dynamics, with strong progression opportunities supported by a highly experienced manager. You will manage a set of regional customers, primarily via email, using an internal task dashboard, while also providing updates and liaising with external contractors by phone. Success in this role requires confidence, a willingness to learn, strong customer service skills, and the ability to communicate effectively, with full training provided to handle a wide range of customer queries. This is a temporary position with the opportunity to become permanent for the right candidate.