Customer Support Coordinator (Complex) Job at Alfa Laval (Kolding)

Customer Support Coordinator

We are searching for talent to passionately serve our customers & company, and w...

Location

India , Bangalore

Salary:

Not provided

Randstad

Expiration Date

August 06, 2026

Requirements

0 to 3 years of experience in a customer service environment with International Call handling experience
Bachelor's degree in any discipline
Advanced verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed
Ability to work and make decisions independently
Requires the ability to communicate effectively (verbally and written)
Ability to multi-task without losing speed or accuracy
Willingness to work in night shifts or rotational weekly Off's
Basic knowledge in Microsoft Word and Excel

Job Responsibility

Handle inbound calls from customers regarding products, services, and orders
Provide accurate and timely information to customers, addressing their questions and concerns effectively
Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests
Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions
Document all customer interactions accurately and completely in the company's systems
Escalate complex or unresolved issues to the appropriate team or supervisor
Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations
Adhere to company policies, procedures, and service level agreements (SLAs)
Participate in training sessions and team meetings to stay updated on product knowledge, system updates, and customer service best practices
Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and quality

Fulltime

Customer Support Coordinator

We are searching for talent to passionately serve our customers & company, and w...

Location

India , Bangalore

Salary:

Not provided

Randstad

Expiration Date

June 25, 2026

Requirements

0 to 3 years of experience in a customer service environment with International Call handling experience
Bachelor's degree in any discipline
Advanced verbal and/or written communication skills with ability to provide exceptional customer service and de-escalate the customer as needed
Ability to work and make decisions independently
Requires the ability to communicate effectively (verbally and written)
Ability to multi-task without losing speed or accuracy
Willingness to work in night shifts or rotational weekly Off's
Basic knowledge in Microsoft Word and Excel

Job Responsibility

Handle inbound calls from customers regarding products, services, and orders
Provide accurate and timely information to customers, addressing their questions and concerns effectively
Assist customers with order placement, order status inquiries, returns, exchanges, and other related requests
Troubleshoot customer issues and complaints, working to find appropriate and satisfactory resolutions
Document all customer interactions accurately and completely in the company's systems
Escalate complex or unresolved issues to the appropriate team or supervisor
Maintain a positive and empathetic attitude while interacting with customers, even in challenging situations
Adhere to company policies, procedures, and service level agreements (SLAs)
Participate in training sessions and team meetings to stay updated on product knowledge, system updates, and customer service best practices
Meet or exceed key performance indicators (KPIs) related to call handling, customer satisfaction, and quality

Fulltime

Customer Support Coordinator

As a Complex Order Handler you will be responsible for providing direct support ...

Location

Denmark , Kolding

Salary:

Not provided

Alfa Laval

Expiration Date

Until further notice

Requirements

3+ years of experience working with ERP systems, especially within order handling
Solid technical knowledge, perhaps from customer support, service operations, purchasing, engineering, project coordination, or similar roles
Fluent in English, both spoken and written
Comfortable working with the Microsoft Office suite and quickly adapt to new digital tools
Used to collaborating with colleagues across departments and locations
Familiar with supply chain processes and understand the importance of accuracy and timeliness in order management

Job Responsibility

Providing direct support to customers in handling Complex component, Project, Field Service and Service Operations Orders throughout the order to cash process (from customer order to Invoicing) and keep the customers updated on deliveries
Providing exceptional customer support during the process: order status, delivery date
Purchase, control and preparation of supplier's shipping documents
Export & Import coordination: documentation, logistics, custom clearance
Handling of suppliers database
Backlog and WIP maintenance

What we offer

A challenging job in a global organization with many contacts and the possibility of further development of both professional and personal skills, where you have the opportunity to influence your job and future career
An informal working environment where you, together with your dedicated colleagues, help create positive and motivating atmosphere

Fulltime

Specialist Customer Support and USP

Location

Sweden , Uppsala

Salary:

Not provided

Danaher Corporation

Expiration Date

Until further notice

Requirements

MSc in biotechnology, bioprocess or biomedical engineering, or a related life sciences field
PhD within protein production or a related field is regarded as a strong advantage
Solid experience from an industrial environment, with a clear customer focus and diligence in delivery, is strongly advantageous
Excellent oral communication skills, with the ability to confidently present complex technical concepts and tailor messaging to different audiences
Demonstrated ability to define and communicate clear project objectives and priorities in dynamic or uncertain environments
Courage and professional judgment to advise clients proactively, even in situations involving uncertainty or potential risk
Analytical and solution-oriented mindset
High flexibility and the ability to switch efficiently between tasks
A self-driven, goal-oriented approach and a willingness to learn new things
English is the working language

Job Responsibility

Be part of the Testa Center team, contributing to a broad range of activities spanning hands-on operational work, activity planning, and the development of future strategies
Act as an upstream expert with a focus on small‑ to pilot‑scale cell cultivation techniques, working closely with clients in a dynamic and collaborative environment
Support Testa Center clients in project planning, training, troubleshooting, and execution
Participating in project consortia together with external academic and non-academic partners and governmental bodies, contributing to project progress, follow-up, and reporting as needed
Contribute to continuous improvement by identifying gaps, appropriately escalating issues, and proposing solutions where possible
Maintain the center’s instrument park and ensure documentation of working routines and procedures
Represent Testa Center to a wide range of visitors—including students, researchers, companies, opinion leaders, and public and trade organizations—and participate in external conferences, networking events, and exhibitions as required
Support the coordination and preparation of the facility for wet lab exercises conducted by university organizations using Testa Center for higher education programs

Fulltime

Technical Customer Support Professional 2 (Photogrammetry)

The Technical Customer Support role is crucial for providing high-level technica...

Location

India , Chennai

Salary:

Not provided

Trimble Inc.

Expiration Date

Until further notice

Requirements

Bachelor's degree in Geomatics, Civil Engineering, GIS, or a relevant technical field
Exceptional troubleshooting skills regarding spatial data and 3D modeling
Ability to work in different shifts, including night shifts, to support global regions
Proven experience or willingness to upskill in providing technical support for complex computer systems or photogrammetry software (e.g., Trimble Business Center, UASMaster, Applanix, Pix4D)
Practical experience or willingness to upskill domain knowledge in civil construction and earthworks
Product Knowledge: In-depth understanding of GIS, photogrammetry principles, including bundle block adjustment, orthomosaic generation, and point cloud densification
Manual Data Processing and Correction: Ability to take over and manually re-process jobs that fail the initial cloud automation
Point Cloud Cleanup and Editing: Proficiency in manually manipulating point clouds
Data Preparation and Quality Assurance (QA): Skills in data preparation and providing QA services
Expertise in Desktop Surveying Software: Proficiency in advanced desktop software like Trimble Business Center (TBC) or UASMaster

Job Responsibility

Provide high-level technical assistance to end-users, field engineers, and technicians specifically dealing with UAV photogrammetry and mapping workflows
Diagnose, troubleshoot, and debug complex processing errors in sophisticated cloud and desktop-based photogrammetry software
Address issues where primary product support has not resolved software problems, particularly regarding spatial inaccuracies, alignment failures, and coordinate system mismatches
Contribute to product improvement by reporting design and reliability issues related to the photogrammetry engine and user interface
Serve as a vital liaison between dealers, customers, and Trimble
Problem Analysis and Reporting: Identify root causes of systematic errors in mission data and report bugs to the engineering teams
Customer Installation and Training: Assist customers in setting up workflows for RTK/PPK data integration and Ground Control Point (GCP) management
Documentation and Knowledge Sharing: Create FAQs and troubleshooting guides focused on best practices for mission correction
Advanced Technical Support: Resolve complex photogrammetry processing failures, including 'doming' effects, holes in meshes, and stitching errors

Fulltime

Integration Specialist, Global Customer Support

This role plays a critical part in supporting and maintaining integrations acros...

Location

India , Bengaluru

Salary:

Not provided

Radancy

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field
1–3 years of experience supporting or delivering software integrations in a SaaS or technology-driven environment
Hands-on experience working with structured data formats such as XML and JSON
Working knowledge of integration technologies including APIs (REST and/or SOAP), FTP/SFTP, and web services
Experience troubleshooting data feeds, system integrations, or middleware-based solutions
Strong attention to detail, along with analytical and problem-solving skills with a structured, methodical approach to troubleshooting
Ability to manage multiple priorities and work independently in a fast-paced, operational environment
Strong written and verbal communication skills, with the ability to document technical issues clearly and concisely
Familiarity with software development concepts, release cycles, and defect triage processes
Excellent communication (oral and written), interpersonal, and organizational skills

Job Responsibility

Own the configuration, support, and ongoing maintenance of ATS integrations, including job feeds and applicant/candidate data flows
Troubleshoot and resolve escalated integration issues related to data accuracy, mapping, delivery failures, and system mismatches
Analyze structured data files (XML, JSON, delimited formats) to identify errors, inconsistencies, and integration defects
Validate field mappings and data transformations across internal systems, ATS platforms, and middleware solutions
Partner with Customer Support Specialists to resolve integration-related escalations and ensure smooth customer handoffs
Monitor integrations post-go-live to ensure stability, data quality, and ongoing performance
Coordinate with Engineering and Product teams when issues require code-level changes or platform enhancements
Manage communication across stakeholders to ensure alignment, clear timelines, and documented outcomes for complex or escalated integration issues
Work with third-party vendors and middleware providers to support, troubleshoot, and enhance integration workflows
Document root causes, resolutions, and best practices to continuously improve internal knowledge bases and operational playbooks

Fulltime

Customer Support Specialist (Italian Speaker)

Market Pay is looking for a Italian speaking L2 Tech Support Specialist as part ...

Location

Lithuania , Vilnius

Salary:

2700.00 - 3300.00 EUR / Month

Market Pay

Expiration Date

Until further notice

Requirements

2+ years of experience working in a technical support or similar role at Level/Tier 2 or above
Experience supporting transaction based systems especially electronic payment flows, log analysis, major incident support, batch jobs, payment terminals, API, networking and databases
Ability to accurately and consistently follow support processes...importantly not be afraid to suggest optimisations and improvements to those processes
Experience in ticketing tools (Zendesk, Salesforce, Jira or Service Now is a plus)
Highly ethical, professional and ambitious
Strong customer facing skills with the ability to communicate effectively with relevant stakeholders to understand and define requirements and customer needs
Fluent in spoken and written English and Italian
Strong analytical ability to coordinate and analyse complex cases
Ability to independently or together with a team to analyse issues and report findings in a structured and clear way

Job Responsibility

Fluently support customers with Italian language
Provide deep analysis of issues on a high availability secure transactional based system providing critical business services to our customers
Be an outstanding IT professional capable of log analysis, API troubleshooting, database querying and complex investigations
Act fast, with urgency and priority
Actively seek to reduce the burden on Level 3 teams by identifying and bringing forward initiatives to increase Level 2 skills, knowledge and responsibilities
Collaborate with management, senior team members, Level 3 Support Teams, Duty Managers and 3rd Party Partners
Partner with technical teams and 3rd parties to effectively resolve issues fast
Accurately follow and contribute to procedures and processes defined in the internal knowledge base
Escalate urgent and business critical issues in a timely manner to the duty managers
Work with Zendesk ticketing tool, handling customers cases, ageing ticket coordination, reporting, statistics, daily activities

What we offer

Annual bonus program and regular awards and recognition
Health Insurance (includes all the essentials plus a fund towards your gym membership)
Life Insurance
Mindletic Mental Health Gym Subscription
Office in the Old Town of Vilnius
Regular social events and celebrations
Monthly Phone Allowance
All the tools and equipment you need to do your job
Flexibility to mix being in the office with working remotely from your home

Fulltime

Customer Support Representative

At Helpware, we don’t just support businesses—we power them. With teams across t...

Location

Mexico , Guadalajara

Salary:

9600.00 MXN / Month

Helpware

Expiration Date

Until further notice

Requirements

6+ months of customer service experience
Strong communication skills—clear, professional, and human (written and verbal)
You stay calm under pressure and handle challenges with confidence
Detail-oriented and organized—you don’t let things slip through the cracks
A natural problem-solver who takes initiative
Tech-comfortable, especially with Microsoft Office tools
Friendly, assertive, and customer-focused—you know how to balance empathy with action
High accountability—you own your work and follow through

Job Responsibility

Work 20 hours per week with 2 days off
Support customers via phone and email with clarity, confidence, and professionalism
Resolve inquiries related to products, services, billing, and accounts
Take full ownership of complaints—investigate, solve, and follow through
Process orders, cancellations, refunds, and service adjustments
Accurately document customer interactions and actions taken
Coordinate with internal teams to resolve complex issues
Schedule service appointments and manage emergency requests
Follow up with customers on updates, resolutions, or next steps
Identify patterns and suggest improvements to prevent future issues

What we offer

Law benefits
Paid training
Savings fund (8% of monthly gross salary)
Food vouchers $1,000 MXN (after 2 months)
2 days off
Laptop, mouse and headphones
Hybrid set up (train on-site, work from home)

Parttime

Select Country

Customer Support Coordinator (Complex)

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?

Customer Support Coordinator (Complex)

Customer Support Coordinator

Customer Support Coordinator

Customer Support Coordinator

Specialist Customer Support and USP

Technical Customer Support Professional 2 (Photogrammetry)

Integration Specialist, Global Customer Support

Customer Support Specialist (Italian Speaker)

Customer Support Representative

Our AI answers in your language