Customer Support Consultant Jobs

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting...

Location

India , Hyderabad

Salary:

15.00 - 22.00 INR / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

5 years’ experience in software or SaaS customer support role ideally as team leader or subject matter expert supporting Java based products
Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software
Experience with Salesforce.com or equivalent SaaS platforms development, administration, or technical support
Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired
Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub, Azure Repos), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, GitLab), and other related tools such as, Maven, Jenkins, Sonar is desirable
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Can-do attitude: challenging status, leading, and contributing to key improvements and innovations
B.Computer Science or equivalent degree
Certification in Salesforce.com is an added advantage
Excellent communication skills in English - Written & Verbal

Job Responsibility

Act as mentor and technical expert on technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client through proactive communication and regular reviews
Leading, motivating, and assisting a team of Technical Support Specialists and deliver individual goals
Work with stakeholders to perform root-cause analysis & figure out solution approaches
Lead support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills in troubleshooting and debugging, identifying root cause, communicating bugs to Engineering
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Contribute and make recommendations to Knowledge Base content
Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

Fulltime

Customer Support Executive

Are you passionate about delivering exceptional service and looking to build you...

Location

United Kingdom , Brighton

Salary:

25500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer support or a similar client-facing role
Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools
CRM experience is a plus, but not essential
Clear, confident communication skills
A detail-oriented, logical mindset
The ability to work independently and collaborate as part of a wider team

Job Responsibility

Handling customer queries by phone and email with professionalism and clarity
Processing orders accurately using mapping tools and internal systems
Monitoring internal platforms to keep processes running smoothly
Supporting departments like sales and consultancy with customer-related requests
Recommending the right products and services based on customer needs
Coordinating the resolution of complex queries using internal resources

What we offer

Hybrid flexible working: minimum 3 days per week in the office
25 days annual leave plus public holidays
Birthday day off and long service leave
Option to buy or sell holiday days
Share incentive plan
Pension scheme with 5% matched contributions (after 3 months)
Life assurance and income protection via pension plan
Paid Volunteer days to give back to causes you care about

Fulltime

Customer Care Consultant German

To support our Net-a-Porter Customer Care team we are searching for Customer Car...

Location

United Kingdom , London

Salary:

Not provided

mytheresa

Expiration Date

Until further notice

Requirements

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Job Responsibility

Act as a brand ambassador for the LuxExperience group ensuring an outstanding service and shopping experience to build lasting relationships with our customers
Assist German and English speaking customers with their enquiries via phone, email and web messaging, always adhering to service levels
Provide personalised, accurate responses to proactively anticipate and prevent future barriers for a seamless customer experience
Adherence to processes and guidelines for consistent and efficient customer resolution, using order management systems and customer care tools to obtain information
Maintain customer relationships, complete follow up as required to offer Customer Care support post-order
Customer centric approach required
highlight negative customer impacts
Convert product enquiries to orders whilst introducing additional product options for an enhanced customer experience
Collaborate professionally with internal colleagues and departments
Attend training sessions to expand your Customer Care knowledge, always representing Customer Care and LuxExperience with the utmost professionalism

Customer consultant

Danish Speaking Customer Consultant position at Circle K Business Centre in Wars...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent in Danish and English (both verbal and written, preferably B2/C1 level)
Previous experience in customer service (considered as an advantage)
Loves to communicate with people and find the best solution for them
Likes to work in fast-paced environment and with various systems
Eager to learn new things and develop their skills

Job Responsibility

Takes care of customers via phone and email
Responsible for card support and account administration
Manages new orders and registrations
Advises customers regarding station campaigns and products
Provides outbound service and follow-up calls to customers

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

Support Consultant

At Aptitude, we’re on a mission to change the way the world’s leading enterprise...

Location

Australia , Sydney

Salary:

Not provided

Aptitude Software

Expiration Date

Until further notice

Requirements

Educated to at least Bachelor’s degree
Previous experience in a similar role
Analytical mind-set, Problem-solving, Process-driven and Quick learner
Self-motivated with ability to work independently
Excellent interpersonal and communication skills
Good understanding of relational databases
Good knowledge of SQL language
Good knowledge of Unix/Linux operating systems and tools
Knowledge of software debugging and profiling tools
Ability to read and understand source code in programming languages like Java/C/C++/C#

Job Responsibility

Providing an advanced level of functional and technical support to Aptitude Software’s customers regarding the company’s product portfolio
Engaging with company’s clients through skillful analysis, effective communication, coordination and cooperation with product management and development teams, in order to timely resolve incidents and requests
Maintaining a high level of client satisfaction
Obtaining detailed and accurate information relating to the business impact of client’s issues, utilizing effective questioning and troubleshooting techniques
Replicating, investigating, and diagnosing issues
Analyzing log files using standard debugging concepts
Working closely with internal Aptitude Software teams on escalated functional and technical issues, and product roadmap changes
Documenting issues for further diagnostic of root cause isolation when needed
Gathering and presenting client insights to teams across Aptitude while adhering to processes that ensure consistent and repeatable results
Liaising with Support management in North America, the UK and Poland

New

Associate Technical Support Consultant

Altera, a member of the N. Harris Computer Corporation family, delivers health I...

Location

India , Pune

Salary:

Not provided

Altera Digital Health Inc. UK

Expiration Date

Until further notice

Requirements

Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
Basic understanding of Windows Servers
Exposure to interacting with international clients
Hands-on experience in application/ product support
Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them
Has software support experience demonstrating troubleshooting / analytical skills
Has understanding of software development life cycle
Has with managing healthcare interfaces using HL7
Has experience in troubleshooting performance-related issues
Has experience in working effectively both in a team environment as well as independently

Job Responsibility

Interact with customers to help troubleshoot and resolve highly complex product problems or issues
Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements
Track and document inbound support requests and ensure proper notation of customer problems or issues
Document problems and solutions to train lower-level support on how to properly address customer or product problems
Document issues and customer requests, following standard operating procedures and meeting SLAs
Communicate with the product development department to improve on the current design or to identify possible problems with the design
Stay abreast of current technology in products, design changes, and new products offered
Position may require participation in after-hours and on-call support

Fulltime

Customer Support Consultant

Aptean

Location:
Netherlands, Breda

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 19, 2025

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