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3Shape Logo 3Shape · Customer Service

Customer Support Consultant

Australia, Sydney 65000.00 - 75000.00 AUD / Year · Job Posted April 11, 2026
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Job Description

Join 3Shape as Customer Support Consultant! Do you have technical interest and are willing to join a dynamic and innovative tech company? We are looking for Customer Support Consultants to join our energetic and multicultural team who will share our passion for solving problems and building strong relationships with our customers in Australia & New Zealand. This role is based in our office in Alexandria, Sydney, Australia. The role operates on a hybrid working model with 2 days in the office and 3 days working from home. You will work a fixed afternoon shift from 11:00 AM to 7:00 PM (AEDT/AEST) to support our ANZ customer base.

Job Responsibility

  • Provide excellent and efficient technical support on 3Shape hardware (TRIOS intraoral scanners) and software via online sessions, phone calls and emails
  • Managing support cases: collect all relevant information from customers, according to company's procedures and record this using company's CRM
  • Interact with other departments and escalate customers feedback further

Requirements

  • Bachelor of Science or Engineering are preferred
  • Fluent English is required
  • Dental background is preferred but not required
  • 2 years or more experience as a Technical Support Representative is preferred
  • CAD (Computer Aided Design) / CAM (Computer Aided Manufacturing) experience is a plus
  • Familiar with case handling, troubleshooting, and customer care
  • Familiar with Microsoft Windows, including: Install and uninstalling applications, Configure Windows firewall, Have a basic knowledge of database, Able to work under Windows command prompt
  • Familiar with networking, including: Setup shared folder, Understand how IPv4 works
  • Able to work independently under pressure
  • Willing to share knowledge and experience with colleagues
  • Good customer handling and communication skills
  • Able to work in an international and multicultural environment
  • Comfortable working afternoon shifts from 11:00 AM to 7:00 PM

What we offer

  • A great international team with opportunities to grow
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • Competitive salary level
  • Hybrid working arrangement with flexibility (2 days from office, 3 days from home)
  • Good working conditions in a comfortable office in Alexandria, Sydney
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years
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