Customer Support Consultant Job at 3Shape (Kyiv)

Customer Support Consultant

As a Customer Support Consultant, you support customers in the Food & Beverage i...

Location

Netherlands , Breda

Salary:

Not provided

Aptean

Expiration Date

Until further notice

Requirements

hold an HBO degree, preferably in business, logistics, or finance
show strong team spirit and flexibility beyond the typical 9-to-5 mindset
have experience with ERP applications such as Microsoft NAV or Microsoft Dynamics 365 Business Central, or are willing to learn
are fluent in Dutch and English, both in speech and writing

Job Responsibility

act as the first point of contact for our customers, managing case intake and follow‑up
resolve cases independently or in collaboration with colleagues
support customers in solving problems to minimize disruption to their daily business
answer customer questions and provide advice that can lead to improvements
be an active member of the Customer Support Team
contribute to improving the team so we can serve our customers even better

What we offer

company car, mobile phone, and laptop provided for business use
learning opportunities across the company

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Application Support Consultant

This high-growth Automotive SaaS company is making major strides in the aftermar...

Location

United States

Salary:

Not provided

ECW Search

Expiration Date

Until further notice

Requirements

2–4 years' experience in application or software support, ideally in a SaaS business
Comfortable working with ticketing systems and supporting B2B customers
Strong documentation and written communication skills
You’re detail-oriented, solution-focused, and genuinely care about the customer’s experience
You’re based in or willing to commute to a North Carolina office and enjoy being part of a collaborative, high-energy team

Job Responsibility

Manage incoming application support tickets, ensuring timely and accurate resolution
Communicate updates clearly and regularly with customers throughout their support journey
Create and maintain clear documentation for recurring issues and resolution paths
Collaborate with product and engineering teams to identify bugs and relay feedback
Proactively monitor customer trends and surface opportunities to improve the platform or support processes
Uphold a best-in-class support experience that reflects the company’s high standards

What we offer

Company Bonus Scheme

Fulltime

Customer Support Employee

We are looking for a customer- and service-oriented individual to join our Custo...

Location

Germany , Düsseldorf

Salary:

Not provided

ATOSS Software SE

Expiration Date

Until further notice

Requirements

Completed education, ideally in the IT field
Knowledge in user support for PCS (IntusComm), dormakaba or datafox (datafox Studio) hardware is an advantage
Customer- and service-oriented work and teamwork skills
Strong communication skills
Good technical understanding
Good English skills

Job Responsibility

Technical customer support for our ATOSS solution via phone, E-Mail, and remote maintenance
Taking customer inquiries, analyzing, and offering solutions
Answering questions about our software directly as well as via our ticket system
Advising customers on the implementation of HR processes
Close collaboration with our consultants and the development department
Developing and testing corresponding solutions
Documenting the activities carried out in our ticket system

What we offer

Competitive Rewards: Including profit-sharing and employee stock program
Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion
Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista
Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellhub membership
Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row

Fulltime

Customer Support Lead

AutoRABIT is looking for an customer support lead, with experience in supporting...

Location

India , Hyderabad

Salary:

15.00 - 22.00 INR / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

5 years’ experience in software or SaaS customer support role ideally as team leader or subject matter expert supporting Java based products
Software engineering best practices, with at least 2-3 years of experience in maintaining and delivering high-quality software
Experience with Salesforce.com or equivalent SaaS platforms development, administration, or technical support
Experience with and the ability to debug common application languages and technologies such as J2EE, HTML, JavaScript, Spring Framework, Spring Boot Framework, XML, JSON, Linux is highly desired
Experience using or administrating a DevOps pipelines or related areas such as version control (e.g., Git, SVN, Bitbucket, GitHub, Azure Repos), IDE (e.g., Visual Studio, IntelliJ), CI (e.g., Jenkins Pipelines, Azure DevOps, GitLab), and other related tools such as, Maven, Jenkins, Sonar is desirable
Investigation skills to understand problems in their context and the ability to reproduce these scenarios
Can-do attitude: challenging status, leading, and contributing to key improvements and innovations
B.Computer Science or equivalent degree
Certification in Salesforce.com is an added advantage
Excellent communication skills in English - Written & Verbal

Job Responsibility

Act as mentor and technical expert on technical support team, providing guidance and advice to case owners with the goal of case resolution and customer satisfaction
Responsible for driving the teams and delivering monthly / quarterly goals
Effective engagement with the client through proactive communication and regular reviews
Leading, motivating, and assisting a team of Technical Support Specialists and deliver individual goals
Work with stakeholders to perform root-cause analysis & figure out solution approaches
Lead support case resolution efforts for customer cases (directly, and through assistance to Support engineers) by using skills in troubleshooting and debugging, identifying root cause, communicating bugs to Engineering
Collaborate with Sales, Solution Consultants, Engineering and Product management to improve overall customer experience and make sure that our Service offering brings maximum value to our customers
Contribute and make recommendations to Knowledge Base content
Escalate support cases and priority issues to management as appropriate using good judgment in when and how to escalate

Fulltime

Customer Support Executive

Are you passionate about delivering exceptional service and looking to build you...

Location

United Kingdom , Brighton

Salary:

25500.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Previous experience in customer support or a similar client-facing role
Familiarity with Google Workspace (Gmail, Docs, Sheets, Slides) or similar tools
CRM experience is a plus, but not essential
Clear, confident communication skills
A detail-oriented, logical mindset
The ability to work independently and collaborate as part of a wider team

Job Responsibility

Handling customer queries by phone and email with professionalism and clarity
Processing orders accurately using mapping tools and internal systems
Monitoring internal platforms to keep processes running smoothly
Supporting departments like sales and consultancy with customer-related requests
Recommending the right products and services based on customer needs
Coordinating the resolution of complex queries using internal resources

What we offer

Hybrid flexible working: minimum 3 days per week in the office
25 days annual leave plus public holidays
Birthday day off and long service leave
Option to buy or sell holiday days
Share incentive plan
Pension scheme with 5% matched contributions (after 3 months)
Life assurance and income protection via pension plan
Paid Volunteer days to give back to causes you care about

Fulltime

Customer consultant

Danish Speaking Customer Consultant position at Circle K Business Centre in Wars...

Location

Poland , Warsaw

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Fluent in Danish and English (both verbal and written, preferably B2/C1 level)
Previous experience in customer service (considered as an advantage)
Loves to communicate with people and find the best solution for them
Likes to work in fast-paced environment and with various systems
Eager to learn new things and develop their skills

Job Responsibility

Takes care of customers via phone and email
Responsible for card support and account administration
Manages new orders and registrations
Advises customers regarding station campaigns and products
Provides outbound service and follow-up calls to customers

What we offer

Annual bonus
Private medical care
Cafeteria Platform/Multisport
English lessons subsidized by the company
Group insurance
Attractive discounts for products and services at our stations
Employee stock purchase plan
Employee Assistance Program (Lyra)
Modern and convenient office
Trainings & possibility to develop skills in a wide international environment

Fulltime

High Performance Computing Technical Support Consultant 4

Provide technology consulting to external customers and internal project teams. ...

Location

United States , Livermore

Salary:

101900.00 - 234500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

US Citizenship required
DOE Q Clearance required
Extensive knowledge and experience with Linux operating systems (RHEL or SLES), workload management systems, parallel file systems, networking and security
Ability to lead and work effectively in a team environment
Direct experience and demonstrated proficiency with multiple programming and scripting languages (e.g. Perl, Python, C, FORTRAN, etc.) preferred
Ability to maintain system software, utilizing debugging tools for problem isolation
will perform software builds, software upgrades, and patch installation as needed
Excellent interpersonal, customer relations and problem management skills, with the ability to stay calm and professional under pressure while working to strict deadlines
Experience with project planning and management, process management, and team or project leadership preferred
Able to clearly document processes and procedures with a focus toward mentoring and knowledge sharing

Job Responsibility

Maintain the HPC systems availability to the customer, but also create and document site procedures, system diagrams, and other configuration or support documents
Maintain system software and firmware revisions, including patches, updates, and OS upgrades
Solve system hardware, software, and third-party software issues, and provide detailed and thoughtful analysis of problem and solution
Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues
Provide solutions and implement repair or workarounds when possible, fully documenting steps taken when required
Manage software issues for both the system and user applications, submitting and tracking bugs as required
Answer customer inquiries concerning system software versions, product lifecycles, new releases, and third-party applications

What we offer

Health & Wellbeing
Personal & Professional Development
Diversity, Inclusion & Belonging

Fulltime

Customer Support Consultant

3Shape

Location:
Ukraine , Kyiv

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 22, 2026

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Customer Support Consultant

3Shape

Location:Ukraine , Kyiv

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:February 22, 2026

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Job Posted:
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