Customer Support Consultant - French Market Job at 3Shape (Kyiv)

Senior Consultant power market mechanism solutions

As part of a team of high-level consultants, you will leverage your analytical a...

Location

France , Paris

Salary:

Not provided

Artelys

Expiration Date

Until further notice

Requirements

Degree from an engineering school, a master or a Ph.D., with a specialization in applied mathematics, power systems or energy economics
At least 5 years of professional experience in the energy sector
Good knowledge of the European energy market and its regulations
Good understanding of nodal electricity markets
Consulting experience in direct relation with the client
Experience in commercial activities and business development
Interest for mathematical and quantitative approaches
Comfortable with fundamental mathematical techniques
Experience in delivering software solutions
Capacity to reconcile the client’s business vision, the developer’s technical vision and the company’s economic vision

Job Responsibility

Participate in Artelys power market activities
Energy market studies and consulting activities: support our clients in developing energy market auctions, analyzing energy market outcomes, investigate market designs
Commercial development: take an active role in the acquisition of new clients: identify prospects, meet them, take an active role in commercial proposals and tender responses, contribute the definition of our commercial goals and the development of our offer in Europe and Worldwide
Energy market and algorithms design: support our clients in the design of Energy Markets. From prospective studies and high-level design to detailed design of energy market clearing engines
Development of Energy Market software solution: contribute the implementation of our Energy Market algorithms either as a Project Manager, Technical Lead or Senior Consultant: market clearing engines, stochastic optimizers, simulation and backtesting software

What we offer

Flexible working hours

Fulltime

Manager, Marketing - Aftermarket

At Bombardier, we design, build and maintain the world’s peak-performing aircraf...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor’s in marketing or a related field
Minimum five (5) years’ experience managing a team
Must be process oriented
Ability to interact effectively with a variety of external and internal contacts and team members
Minimum of ten (10) years of experience developing, implementing and leading marketing strategies in a large organization
Expert in written and verbal communication and interpersonal skills in English and French (Quebec)
Experience working in Customer Services or Aftermarket business
Solid ability to translate complex information into simple – yet comprehensive – strategies with timelines and costs
Experience in building and selling business cases
Change management experience

Job Responsibility

Lead a team in the development and execution of the annual customer marketing strategy to support the growth of Customer Services & Support
Work with cross-functional teams, to develop and implement a world-class customer experience that will strengthen the Bombardier Business Aircraft brand, improve market perception, and drive new and repeat business using innovative marketing solutions
Develop and execute marketing strategies and campaigns such as email, search engine marketing, social and cross-media advertising that incorporate strong analytical measurement capabilities and supports the growth and promotion of Bombardier Customer Services & Support
Optimize the mix of marketing & communications channels to achieve strategic objectives
Suggest innovative solutions to communicate with the industry’s core audience
Lead the governance for major marketing projects through rigorous project management, regular meetings with different management levels of the Marketing and Customer Experience organizations
Implement a tracking and reporting strategy to analyze campaign performance
Support Bombardier revenue objectives through the execution of marketing strategies to help drive lead generation activities
Develop strong relationships with Bombardier executives & other key stakeholders within the organization
Evaluate campaign analytics to analyze KPIs, identify end-user patterns and make recommendations to continually improve campaign effectiveness

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Manager, Marketing - Aftermarket

Bombardier is seeking a dynamic leader with a proven track record in marketing s...

Location

Canada , Dorval

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor’s in marketing or a related field
Minimum five (5) years’ experience managing a team
Must be process oriented
Ability to interact effectively with a variety of external and internal contacts and team members
Minimum of ten (10) years of experience developing, implementing and leading marketing strategies in a large organization
Expert in written and verbal communication and interpersonal skills in English and French (Quebec)
Experience working in Customer Services or Aftermarket business
Solid ability to translate complex information into simple – yet comprehensive – strategies with timelines and costs
Experience in building and selling business cases
Change management experience

Job Responsibility

Lead a team in the development and execution of the annual customer marketing strategy to support the growth of Customer Services & Support
Work with cross-functional teams, to develop and implement a world-class customer experience that will strengthen the Bombardier Business Aircraft brand, improve market perception, and drive new and repeat business using innovative marketing solutions
Develop and execute marketing strategies and campaigns such as email, search engine marketing, social and cross-media advertising that incorporate strong analytical measurement capabilities and supports the growth and promotion of Bombardier Customer Services & Support
Optimize the mix of marketing & communications channels to achieve strategic objectives
Suggest innovative solutions to communicate with the industry’s core audience
Lead the governance for major marketing projects through rigorous project management, regular meetings with different management levels of the Marketing and Customer Experience organizations
Implement a tracking and reporting strategy to analyze campaign performance
Support Bombardier revenue objectives through the execution of marketing strategies to help drive lead generation activities
Develop strong relationships with Bombardier executives & other key stakeholders within the organization
Evaluate campaign analytics to analyze KPIs, identify end-user patterns and make recommendations to continually improve campaign effectiveness

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Farm Animal Medical Specialist

As Antech’s Farm Animal Medical Specialist, you will provide expert veterinary s...

Location

Canada

Salary:

154440.00 - 193050.00 CAD / Year

Antech Diagnostics

Expiration Date

Until further notice

Requirements

Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent
At least five years’ experience in Farm Animal practice, academia, research or industry
At least seven years’ experience in the veterinary industry, preferably as Farm Animal PSV or equivalent role, research, and/or sales/account management
Must be bi-lingual English and French
Proficient with Microsoft Office

Job Responsibility

Provide technical consultations and diagnostic support directly to veterinarians who specialize in production animal medicine
Communicate complex diagnostic insights clearly and effectively, in both English and French, to a diverse customer base throughout Canada and US
Drive business development by identifying and engaging new customers within the production animal market, especially bovine and porcine
Support the sales, marketing, and customer service teams through training, joint customer visits, and case discussions
Collaborate closely with the laboratory operations and R&D teams to develop and adapt diagnostic profiles, reporting formats, and sample-collection strategies
Represent the company at industry events and trade shows
Monitor and report on market developments and competitive intelligence within the production animal sector
Partner with R&D teams to facilitate collection of relevant sample sets
Provide veterinary and scientific support to internal quality and regulatory teams
Create strong, collaborative relationships across all other Antech teams

Fulltime

Freelance Sales Representative for Digital Health

AssistMe is a digital healthcare start-up from Berlin that is disrupting the fie...

Location

France

Salary:

Not provided

AssistMe

Expiration Date

Until further notice

Requirements

A well-established networker within the field of healthcare or medical care
Certificated Consultant for Medical Devices (class I)
Fluent in French and English (B2 or higher) for professional communication within an international team
Strong representative skills with a great understanding for strategic partnerships and market entries
Several years of experience in conducting negotiations and successfully concluding contracts
A passionate mind for health tech and high understanding for digital solutions
located within France, Benelux region or Switzerland

Job Responsibility

Working closely with our partner TZMO SA (brands like Seni, bella, etc.) in France
Identify and target business opportunities within the French market
Represent AssistMe during all stages of our sales process and build a profound network to grow
Deliver compelling and professional product presentations for potential customers
Handle product inquiries and provide comprehensive end-to-end support
Lead sales and on-boarding processes for our customers on- and off-site
Implement and optimize our sales strategy in collaboration with the management team

What we offer

The opportunity to contribute to a cutting-edge solution that transforms care processes
Flexible working conditions and performance-based salary
A dynamic and supportive team environment
Opportunities to grow professionally and make a meaningful impact

Senior Business Travel Consultant

The Senior Business Travel Consultant – Executive Care is part of a newly establ...

Location

Spain , Barcelona

Salary:

Not provided

Yokoy

Expiration Date

Until further notice

Requirements

Native level French language
Proven experience as a Senior Business Travel Consultant or equivalent role
Strong hands-on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan)
Experience supporting VIP, executive, or high-touch corporate customers
Excellent knowledge of airfares, ticketing rules, exchanges, refunds, and IRROPs
Strong problem-solving, decision-making, and critical-thinking skills
Exceptional written and verbal communication skills
High attention to detail and strong organisational skills
Contact centre or executive support team experience

Job Responsibility

Deliver exceptional, end-to-end travel support for Executive Care customers within the market
Own each case from initiation to resolution under a “one ticket, one consultant” model
Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services
Prioritise VIP and high-touch customers using dedicated routing views, priority queues, and tagging
Apply sound judgement when making decisions within defined risk and commercial guidelines
Create, modify, reissue, and cancel bookings using Amadeus (or other GDS platforms)
Handle complex fare constructions, ticketing rules, exchanges, refunds, and revalidations
Confidently manage schedule changes, IRROPs, missed connections, and urgent re-accommodation
Ensure accuracy, compliance, and cost efficiency across all bookings
Act as a subject matter expert (SME) for travel systems and booking best practices within the Executive Care team

What we offer

Competitive compensation and equity ownership in Perk
Generous allocation of vacation days plus public holidays
Choice of private healthcare or a gym allowance
Life Insurance
Unforgettable Perk events, including annual summer party
Access to 12x therapy and 12x coaching sessions via Spring Health
Flexible compensation plan
17 weeks’ paid parental leave during your child’s first year
16 paid hours per year for volunteering
Up to 20 "Work from Anywhere" days per year

Fulltime

It-consultant enterprise international

Join our team in Utrecht/Paris and play a key role in our international market e...

Location

France; Netherlands , Paris; Utrecht

Salary:

Not provided

ATOSS Software SE

Expiration Date

Until further notice

Requirements

4–8 years of experience in an IT consulting role
Excellent communication and active listening skills, enthusiasm for direct customer interaction, and a proactive approach to learning and professional development
Well-organized, structured, and self-motivated with a hands-on mentality in consulting
Fluency in English and French
Flexibility and willingness to travel
Completed university degree, ideally in a technical or scientific field such as Computer Science, Engineering, Business Informatics, Mathematics, or Physics

Job Responsibility

Lead customer workshops to provide guidance, share best practices for implementation, conduct software training and requirement analyses
Translate requirements into technical implementations and configure our HR software
Lead, structure, and plan your work packages in a project context, collaborating closely with other consultants and customer representatives
Work on projects primarily in the French & Benelux markets, focusing on large enterprises and multinational corporations, while supporting our international team on large global projects
Provide professional and technical support for new and existing customers in workforce management
Daily interaction with customers remotely, with periodic travel for on-site assignments, customer meetings, and internal gatherings

What we offer

Competitive Rewards: Including profit-sharing and employee stock program
Structured Onboarding & Continuous Leadership Development: Clear career paths onboarding through Expert & Leadership Tracks, plus access to ATOSS Academy
Flexible Work Culture: Hybrid options (remote within the EU), 30 days of vacation, and a strong commitment to diversity & inclusion
Engaging Team Environment: Seasonal company events, team retreats, and an in-house barista
Health & Wellbeing: Including regular check-ups, corporate wellness programs, and Wellpass membership
Stability & Growth: Company listed on SDAX & TecDAX, with 19+ years of record-breaking revenue and a 30%+ EBIT margin. Certified Top Employer© for the 5th year in a row

Fulltime

Senior Technical Support Engineer

As a Senior Technical Support Engineer, you will own, troubleshoot, and solve co...

Location

Canada , Vancouver

Salary:

96000.00 - 177600.00 CAD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience OR 5+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
Business-level proficiency in French and English (spoken and written)
Experience leveraging Microsoft Purview for data discovery, classification, or compliance initiatives
Ability to meet Microsoft, customer and/or government security screening requirements
This role requires Canadian citizenship due to client, regulatory, or security requirements. Candidates must be legally eligible to work in Canada and meet citizenship criteria at the time of hire.

Job Responsibility

Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy
Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness
Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements
Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team
Engages with engineering team to investigate product bugs, provides business impact, and collaborates with appropriate stakeholders and senior team members on fixes
Translates feedback and creates processes and workflows for case resolution
Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS). develops expert level competence on support topics
Acts as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides best practices and education to ensure customer understands the problem in order to proactively resolve potential issues in the future
Performs complex product troubleshooting and remediation when needed. Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers. Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level
Reviews complex issues (e.g., multiple components of a product) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues

Fulltime

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Customer Support Consultant - French Market

Job Description

Job Responsibility

Requirements

What we offer

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