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Customer Support Consultant, French (2nd line)

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3Shape

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Location:
Ukraine , Kyiv

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Customer Support Consultant to join our dynamic and multicultural team, who will share our passion for solving problems and building strong relationships with our reselling partners and end-users worldwide.

Job Responsibility:

  • Provide excellent and efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
  • Managing support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
  • Interact with other departments and escalate customer feedback further

Requirements:

  • Customer-oriented approach
  • Good communicator with the ability to ask and listen
  • Strong verbal and writing skills (B2 level) in French, and Ukrainian
  • At least an Upper-Intermediate English (will be used for internal communication)
  • Problem-solving and logical thinking skills
  • Result-oriented and stress-resistant
  • Aspiration to self-development and eager to learn
  • Analytical, multitasking, and empathetic skills
What we offer:
  • Meaningful work that helps to change the future of dentistry
  • Work in a unique professional, friendly and supportive environment
  • Constant professional growth and development
  • A healthy work-life balance
  • Comprehensive benefits incl. 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves etc
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years

Additional Information:

Job Posted:
March 27, 2026

Work Type:
Hybrid work
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