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3Shape Logo 3Shape · Customer Service

Customer Support Consultant - English, IM

Ukraine, Kyiv · Job Posted May 05, 2026
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Job Description

We are looking for a Customer Support Consultant to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.

Job Responsibility

  • Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events
  • Solving and escalating tech issues
  • Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM
  • Interact with other departments and escalate customer feedback further

Requirements

  • Customer-oriented approach
  • Good communicator with the ability to ask and listen
  • Good verbal and writing skills at an upper-intermediate level in English and Ukrainian
  • Problem-solving and logical thinking skills
  • Result-oriented and stress-resistant
  • Aspiration to self-development and willingness to grow
  • Professional, multitasking, and empathetic skills

What we offer

  • 24 working days of annual vacation
  • medical insurance
  • paid sick leaves and child sick leaves
  • maternity and paternity leaves
  • Breakfasts and lunches in the office
  • Good working conditions in a comfortable office in UNIT.City
  • A parking lot with free spaces for employees
  • Occasional business trips to Western Europe
  • Opportunity to become a part of the success that 3Shape has created over the past 25 years
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