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As a Customer Support Collections Specialist and be a key player in delivering exceptional customer service and efficient collections. To excel in this role, you should have proven experience in collections or customer service, paired with moderate computer literacy and strong verbal and written communication skills. Your knowledge in banking or credit card roles will be highly valued, along with your ability to maintain accuracy and responsiveness. A dependable work ethic is essential for ensuring that we meet and exceed our customers' expectations. If you are looking for a dynamic and supportive work environment where your skills and contributions are recognized and appreciated, we encourage you to apply and become a part of our success story.
Job Responsibility:
Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively
Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes
Collaboration across functional projects and initiatives to support the broader business operations team
Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance
Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies
Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates
To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments
Requirements:
Working experience within collections or customer service
Moderate computer literacy
Verbal and written communication skills
Knowledge within a banking or credit card role
Ability to be accurate and responsive
Dependable work ethic
Nice to have:
Knowledge within a banking or credit card role
Ability to be accurate and responsive
Dependable work ethic
What we offer:
Hybrid working
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
Facilities include wellness rooms, on-site cafeterias, fitness centers, and tech-equipped workstations