Customer Support Collections Specialist Job at Barclays (Wilmington)

Customer Support Collections Specialist

As a Customer Support Collections Specialist and be a key player in delivering e...

Location

United States , Henderson

Salary:

48880.00 - 56000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Working experience within collections or customer service
Moderate computer literacy
Verbal and written communication skills

Job Responsibility

Provision of excellent customer service, adherent to Barclays policies and procedures, by responding and resolving customer requests and inquiries effectively
Collaboration with internal stakeholders, including the relevant risk management teams, to align collection activities and comply with regulatory requirements and internal processes
Collaboration across functional projects and initiatives to support the broader business operations team
Support the business operation function team with day-to-day collection activities including customer service, risk management and compliance
Communication to customers with outstanding loans and/or credit card payments to negotiate payment arrangements and resolve any financial delinquencies
Maintenance of accurate and up-to-date records of all collection activities, including customer interactions, payment plans and account status updates
To collaborate with customers and negotiate repayment arrangements on outstanding loans/credit card repayments

What we offer

Access to wellness rooms, gyms and mental health support
Modern workspaces, collaborative areas, and state-of-the-art meeting rooms
On-site cafeterias, fitness centers, and tech-equipped workstations

Fulltime

Inside Sales and Customer Support Specialist

We are seeking a proactive and customer-focused Inside Sales & Customer Support ...

Location

United States , Houston

Salary:

70000.00 - 85000.00 USD / Year

Alfa Laval

Expiration Date

Until further notice

Requirements

Bachelor's degree in business, marketing, communications, or a related field preferred or equivalent work experience
A minimum of 2 years of experience in inside sales, customer service, or a similar role
Proven track record of meeting or exceeding sales targets
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite
Strong interpersonal and communication skills (written and verbal)
Ability to build rapport and maintain positive customer relationships
Excellent problem-solving skills with a customer-first mindset
Strong organizational skills and ability to manage multiple tasks simultaneously
Adaptability to work independently and collaboratively in a fast-paced environment

Job Responsibility

Identify and qualify leads through inbound and outbound activities, including calls, emails, and online inquiries
Maintain an up-to-date and organized CRM with accurate lead and customer information
Proactively contact prospective customers to promote products/services and close sales
Develop tailored sales pitches and proposals to meet customer needs
Track and manage the sales pipeline to ensure consistent progress toward monthly and quarterly sales goals
Collaborate with the sales team to refine strategies and achieve revenue objectives
Identify opportunities to upsell or cross-sell additional products or services to existing customers
Educate customers on new offerings, features, and solutions
Serve as the first point of contact for customer inquiries, providing timely and effective solutions to issues
Escalate complex cases to appropriate teams and ensure follow-through until resolution

What we offer

Healthcare plan
Dental plan
Vision plan
Wellness program
401(k)
Paid holidays
Paid time off

Fulltime

Customer Support Specialist

Robert Half is seeking a Customer Support Specialist for a leading agriculture o...

Location

United States , Johnston

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience
Ability to sit for extended periods while handling phone-based work
Capacity to shift priorities quickly
Strong computer skills
Excellent verbal and written communication skills
A strong problem-solver who values helping customers
Ability to work well in a collaborative, team-oriented environment
Strong computer aptitude with the ability to learn systems quickly
Ability to shift focus rapidly in a dynamic call-center environment

Job Responsibility

Support delinquent customers by identifying issues and guiding them toward resolution
Review account details and payment history
Update and confirm customer/debtor information
Maintain compliance with federal and state regulations and company policies
Assist with resolving misapplied payments
Escalate complex account issues to supervisors when needed

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

Fulltime

Customer Support Specialist

We’re hiring a customer support specialist to build a world-class support experi...

Location

China , Beijing

Salary:

Not provided

Meshy LLC

Expiration Date

Until further notice

Requirements

1–3 years of experience in customer support, community, or ops roles
Clear, empathetic communicator with excellent spoken and written English
Tech-savvy, resourceful, and comfortable navigating a fast-evolving product
Self-starter who can build structure where none exists

Job Responsibility

Handle user inquiries via Intercom and Discord, providing fast, friendly, and clear responses
Troubleshoot issues related to billing, credits, and product usage
Collaborate with product, engineering, and design to escalate and solve user-reported problems
Proactively collect user feedback and flag opportunities for product improvement
Help design and maintain internal support docs and user-facing help content
Contribute to support automation. (e.g. Intercom flows, macros, self-serve tools)

Fulltime

Customer Support Specialist

Customer Support Specialists are responsible for ensuring facilities have an exc...

Location

United States , Overland Park

Salary:

Not provided

Aria Care Partners

Expiration Date

Until further notice

Requirements

Associate or Bachelor’s degree preferred
or equivalent work experience
2-3 years’ experience preferred
Customer service experience preferred
Customer Service - the individual manages difficult client/customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
Problem solving - the individual identifies and resolves problems in a timely manner
Planning/organizing - the individual prioritizes and plans work activities and uses time efficiently
Quality control/Attention to detail - the individual demonstrates accuracy and thoroughness
monitors own work to ensure quality and applies feedback to improve performance
Adaptability - the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events

Job Responsibility

Provide exceptional customer service to nursing facilities through managing routine on-site care, denture/glasses/hearing aid coordination and extra visits as necessary
Respond to facility emails and phone calls within 1 business day
Work with facility when triage form is submitted to ensure follow-through
Work with facilities to coordinate outside referrals when indicated
Send facilities patient lists 2 weeks and 2 days prior to scheduled clinical visits
Confirm visits with facilities
Collect forms from facilities to ensure as many residents are receiving services as possible, utilizing FFS when available
Collaborate with Clinical Care Coordinator to ensure that requested patients are seen in timely manner
Review and update weekly reports
Monitor dashboard daily

What we offer

PTO and Paid Holidays for FT Employees
401k Retirement Plan with a Company Match
Insurance programs including medical, dental, vision, company match for your HSA, FSA, company-paid EAP, and life and disability insurance, and more

Fulltime

Customer Support Specialist

As a Customer Support Specialist, you will play a key role in delivering a posit...

Location

Australia , Melbourne

Salary:

Not provided

Camp Australia

Expiration Date

Until further notice

Requirements

Experience or knowledge of billing and Child Care Subsidy (CCS) or childcare experience
Strong communication, organisational skills, and attention to detail
Ability to prioritise tasks, work across multiple teams, and deliver high-quality customer service
Proven ability to collaborate effectively within a small, high-performing team
Proficient in Microsoft Word, Excel and PowerPoint

Job Responsibility

Handle escalated complaints across channels, resolve issues per policy, and recommend improvements to prevent future escalations
Use complaint insights to improve quality, processes, and training content
Support family enquiries and investigations, manage internal escalations, liaise with collection agencies, and administer ACCS and related government processes
Provide escalation insights, collaborate with internal teams, and support customer care priorities

What we offer

A competitive salary package with incentives on top
Hybrid working arrangement
Wellbeing days and your birthday off
Flare Benefits for exclusive savings on fuel, groceries, tech, fashion, dining, entertainment, and more

Fulltime

Customer Support Billing Specialist

We are looking for a detail-oriented Customer Support Billing Specialist to join...

Location

United States , Milwaukee

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 2 years of experience in billing, accounts receivable, collections, or a related accounting support role
Proficiency with Microsoft Excel for tracking, analysis, and reconciliation work
Experience using Salesforce Sales Cloud or a comparable CRM or billing platform
Working knowledge of accounts receivable processes, commercial collections, and vendor account management
Ability to complete cash reconciliations and support daily cash management activities with accuracy
Strong analytical and problem-solving skills with the ability to identify causes of delayed payments
Effective communication skills and the ability to collaborate with internal teams to resolve account issues

Job Responsibility

Review billing records for accuracy, identify discrepancies, and help ensure invoices are issued correctly and on time
Oversee collection activity by supporting final notice outreach, tracking follow-up efforts, and helping move delinquent accounts toward resolution
Perform cash reconciliation tasks and assess how payment activity affects account balances and related financial reporting
Partner with post-sale operations teams to research overdue vendor balances and support accounts receivable follow-up actions
Provide day-to-day accounting assistance by working with general ledger entries and coordinating with revenue accounting functions
Use Excel and Salesforce tools to analyze account details, monitor payment trends, and document billing-related activity
Support payment setup and invoice delivery processes, including troubleshooting workflow issues tied to billing and credit card transactions

What we offer

Medical
Vision
Dental
Life and disability insurance
Company 401(k) plan

Collections Specialist

We are looking for a Collections Specialist to support business-to-business acco...

Location

United States , Tampa

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3-5 years of experience in collections, with a strong background in business-to-business account management
Demonstrated knowledge of commercial collections, credit and collections practices, and billing collection processes
Proficiency in Microsoft Excel, including hands-on experience with VLOOKUPs and pivot tables
Ability to manage a high-volume workload while staying organized and meeting deadlines
Strong written and verbal communication skills for handling customer outreach and negotiating payment resolution
Experience reviewing account aging, researching discrepancies, and maintaining accurate documentation
Comfortable working in a virtual training environment and adapting quickly to established processes

Job Responsibility

Manage a portfolio of approximately 286 business accounts and take consistent action to reduce overdue balances
Contact commercial customers by phone and email to secure payment commitments, address disputes, and document collection activity
Review aging reports, billing details, and account status to prioritize follow-up and improve recovery results
Use Excel functions, including VLOOKUPs and pivot tables, to track trends, reconcile information, and support reporting needs
Partner with internal teams to investigate billing concerns, resolve payment issues, and maintain accurate account records
Monitor promise-to-pay arrangements and follow through with customers to ensure timely resolution of open invoices
Participate in virtual training and apply established collection procedures, compliance standards, and customer service expectations in daily work

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Select Country

Customer Support Collections Specialist

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Customer Support Collections Specialist

Customer Support Collections Specialist

Inside Sales and Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Specialist

Customer Support Billing Specialist

Collections Specialist

Our AI answers in your language