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Customer Support Co-ordinator

brookstreet.co.uk Logo

Brook-St Hiredonline

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Location:
United Kingdom , Belper

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

27058.00 GBP / Year
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Job Description:

CUSTOMER SUPPORT CO-ORDINATOR Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.

Job Responsibility:

  • Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts
  • Schedule return engineer visits and maintain clear, timely communication with customers
  • Manage email requests quickly, professionally, and efficiently
  • Ensure all records are accurate, up to date, and compliant with company standards
  • Place and manage orders using SAP and Salesforce

Requirements:

  • Strong administrative and organisational skills with excellent attention to detail
  • Experience ordering parts, ideally within a boiler or heating environment
  • Familiarity with SAP and Salesforce is preferred
  • Ability to identify opportunities for process improvement
  • Strong interpersonal skills with the ability to work independently and as part of a team
What we offer:
  • Comprehensive Training: Full training provided to set you up for success
  • Annual Bonus: Performance-based bonus scheme
  • Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu)
  • Pension Scheme: 7% employer contribution, 1% employee contribution
  • Employee Assistance Programme: Confidential support for personal and professional matters
  • Health Benefits: Free flu jabs and eye tests
  • On-Site Amenities: Subsidised bistro and coffee shop
  • Employee Benefits Hub: Access to exclusive discounts and offers

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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