CrawlJobs Logo

Customer Support Co-ordinator

brookstreet.co.uk Logo

Brook-St Hiredonline

Location Icon

Location:
United Kingdom , Belper

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

27058.00 GBP / Year
Save Job
Save Icon
Apply Position

Job Description:

CUSTOMER SUPPORT CO-ORDINATOR Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.

Job Responsibility:

  • Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts
  • Schedule return engineer visits and maintain clear, timely communication with customers
  • Manage email requests quickly, professionally, and efficiently
  • Ensure all records are accurate, up to date, and compliant with company standards
  • Place and manage orders using SAP and Salesforce

Requirements:

  • Strong administrative and organisational skills with excellent attention to detail
  • Experience ordering parts, ideally within a boiler or heating environment
  • Familiarity with SAP and Salesforce is preferred
  • Ability to identify opportunities for process improvement
  • Strong interpersonal skills with the ability to work independently and as part of a team
What we offer:
  • Comprehensive Training: Full training provided to set you up for success
  • Annual Bonus: Performance-based bonus scheme
  • Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu)
  • Pension Scheme: 7% employer contribution, 1% employee contribution
  • Employee Assistance Programme: Confidential support for personal and professional matters
  • Health Benefits: Free flu jabs and eye tests
  • On-Site Amenities: Subsidised bistro and coffee shop
  • Employee Benefits Hub: Access to exclusive discounts and offers

Additional Information:

Job Posted:
December 28, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Brook-St Hiredonline - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Co-ordinator

Customs Co-ordinator

We're seeking a proactive and detail-oriented Customs Co-ordinator to join our t...
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
34000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in customs coordination or international logistics
  • Strong understanding of UK customs regulations and procedures
  • Excellent communication and stakeholder management skills
  • Ability to work independently and manage multiple priorities
  • Attention to detail and commitment to compliance
Job Responsibility
Job Responsibility
  • Ensure timely and accurate completion of Import & Export Customs Declarations
  • Monitor the status of customs entries to ensure smooth clearance
  • Provide third-party customs brokers with precise clearance instructions
  • Collaborate with internal teams and external stakeholders to facilitate an efficient customs clearance process
  • Classify materials/products in accordance with the UK Customs Tariff (HTS)
  • Track and report on customs-related KPIs to support performance monitoring
  • Provide customs consultancy support to internal departments as needed
  • Quote and process international freight bookings across multiple transport modes
  • Monitor and track shipments to ensure timely delivery and issue resolution
  • Ensure stakeholder requirements are met while adhering to compliance controls
What we offer
What we offer
  • Competitive salary and benefits
  • Supportive and collaborative team environment
  • Opportunities for professional development
  • Be part of a company that values precision, compliance, and customer satisfaction
  • Fulltime
Read More
Arrow Right

Service Co-ordinator

Our client is seeking a strong service co-ordinator to join their dynamic & smal...
Location
Location
United Kingdom , Richmond
Salary
Salary:
30000.00 - 35000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in managing technical teams and operations
  • Strong interpersonal skills and the ability to communicate effectively, both verbally and in writing
  • Technical expertise in the services industry
  • A customer-focused approach with the ability to navigate challenges and deliver solutions
  • Competence in data analysis and the creation of management information, with strong skills in Microsoft Office, particularly Excel
Job Responsibility
Job Responsibility
  • Manage and support a team of field-based engineers, ensuring they are motivated and performing at their best
  • Collaborate closely with the Managing Director and Operations Director on daily operations and project support
  • Provide technical guidance to engineers on maintenance and repair of equipment
  • Maintain a strong focus on customer service by identifying solutions that meet client needs and resolving any issues that arise
  • Implement effective time management strategies to prioritise tasks and meet tight deadlines
  • Analyse performance trends and address any issues promptly to maintain service excellence
  • Foster a collaborative team environment, inspiring individuals to leverage their strengths for collective success
  • Ensure compliance with commercial aspects of contracts
What we offer
What we offer
  • 25 days holiday
  • pension
  • performance bonus
  • team social and lunches
  • Fulltime
Read More
Arrow Right

IT Logistics Co-ordinator

As the IT Logistics Co-ordinator, you will play a crucial role in managing the s...
Location
Location
United Kingdom , Basingstoke
Salary
Salary:
29000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong understanding of logistics and supply chain management
  • Excellent communication skills to liaise effectively with internal teams and external partners
  • Detail-oriented with the ability to track and manage multiple tasks simultaneously
  • Familiarity with ISO 9001, ISO 27001, and ISO 14001 standards is a plus
Job Responsibility
Job Responsibility
  • Management of Spares & RMA Processes
  • Tracking Serial Numbers
  • Customer Focus
  • Coordination with Couriers
  • Reporting
What we offer
What we offer
  • Company Shares Scheme
  • Pension & Medical Insurance
  • Financial Planning Support
  • Hybrid Working Opportunities
  • Investment in Training & Professional Development
  • Wellness programmes & Employee Assistance
  • Fulltime
Read More
Arrow Right

Customer Service Co-ordinator

As a key support to the Customer Service Manager, you'll play an important role ...
Location
Location
United Kingdom , Tunbridge Wells
Salary
Salary:
25000.00 - 30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous proven experience in a customer service or customer complaints role is essential for this position
  • Experience handling customer complaints and escalations/resolution management
  • Familiarity with CRM systems and strong IT skills
  • Strong administrative skills with attention to detail and organisational skills
Job Responsibility
Job Responsibility
  • Support the Customer Service Manager in the resolution of customer escalations and complex complaints
  • Maintain and update a centralised log/database of all customer complaints, ensuring accuracy and compliance
  • Provide regular and ad-hoc reports on complaints data, including trends, root causes, and resolution times
  • Take ownership of specific customer complaints and ensure resolution in a timely and satisfactory manner, aiming for first-contact resolution when possible
  • Liaise with internal teams to gather information and coordinate resolution of complaints
  • Ensure all interactions are handled professionally, empathetically, and in accordance with the company's Complaint/Escalation Policy
  • Contribute to the continuous improvement of customer service processes and policies based on customer feedback
  • Fulltime
Read More
Arrow Right
New

Front of House Co-ordinator

You will support the Customer Service Supervisor to ensure that our customers ne...
Location
Location
United Kingdom , Queesferry Deeside
Salary
Salary:
Not provided
bookergroupjobs.co.uk Logo
Booker Group
Expiration Date
January 01, 2026
Flip Icon
Requirements
Requirements
  • An ability to lead from the front and be able to prioritise your workload
  • Great communication skills
  • Energy and drive
  • A good eye for detail
Job Responsibility
Job Responsibility
  • Supporting the Customer Service Supervisor in their duties
  • Providing an environment where we deliver fast efficient service to our customers
  • Taking ownership of the customer service operation in the absence of the Customer Service Supervisor
What we offer
What we offer
  • A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year
  • After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day
  • 10% off pay monthly & SIM only deals with Tesco Mobile
  • Up to 30% off car, pet and home insurance at Tesco bank
  • Free eye test when you spend £50 or more
  • 50% off health checks at Tesco Pharmacy
  • Exclusive access to discounted RAC breakdown cover rates
  • An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme
  • After 3 months service, you can join our annual Save As You Earn share scheme
  • Retirement savings plan (pension) - save up to 5% and Booker will match your contribution
  • Fulltime
!
Read More
Arrow Right

Lifestyle Co-ordinator

We are currently recruiting for a Lifestyle Co-ordinator to enable and support o...
Location
Location
Salary
Salary:
Not provided
danforthcarehomes.co.uk Logo
Danforth Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working with vulnerable adults
  • Customer service experience
  • IT literate
  • The ability to compile social care plans for residents
  • Ability to communicate on the telephone
  • Good interpersonal skills
  • Excellent verbal and written skills
  • Able to return information and carry out instructions accurately
  • Able to maintain confidentiality
  • Able to work with residents to ensure they have fulfilling lives
Job Responsibility
Job Responsibility
  • Enable and support our residents to continue taking part in the activities and lifestyle choices they have always enjoyed
  • Getting to know our residents as individuals
  • Taking an interest and talking with our residents and their family and friends
  • Plotting a life history book with them and sharing their memories
  • Promote the social and recreational aspects of daily living for all residents
  • Engage with the local the community and its resources
  • Parttime
Read More
Arrow Right

Lifestyle Co-ordinator

We are currently recruiting for a Lifestyle Co-ordinator to enable and support o...
Location
Location
United Kingdom , Tamworth
Salary
Salary:
Not provided
danforthcarehomes.co.uk Logo
Danforth Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience of working with vulnerable adults
  • Customer service experience
  • IT literate
  • The ability to compile social care plans for residents
  • Ability to communicate on the telephone
  • Good interpersonal skills
  • Excellent verbal and written skills
  • Able to return information and carry out instructions accurately
  • Able to maintain confidentiality
  • Able to work with residents to ensure they have fulfilling lives
Job Responsibility
Job Responsibility
  • Enable and support our residents to continue taking part in the activities and lifestyle choices they have always enjoyed
  • Getting to know our residents as individuals
  • Taking an interest and talking with our residents and their family and friends
  • Plotting a life history book with them and sharing their memories
  • Promote the social and recreational aspects of daily living for all residents
  • Engage with the local the community and its resources
  • Parttime
Read More
Arrow Right

Care co-ordinator

The Care Co-ordinator role is a great balance between working closely in the com...
Location
Location
United Kingdom , Worthing
Salary
Salary:
Not provided
caremark.co.uk Logo
Caremark Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • passion for home care
  • ambition to further career and progress
  • great organisational skills
  • ability to remain calm under pressure
  • excellent telephone manner
  • ability to work in a team
  • being a people's person
Job Responsibility
Job Responsibility
  • provide support to customers and their families
  • work closely with Care Managers and Supervisors to ensure excellent communication
  • enable smooth and professional running of care visits
  • be fundamental in recruitment of Care Assistants
  • advertising job roles
  • screening candidates
  • interviewing
  • following up references
Read More
Arrow Right
Welcome to CrawlJobs.com –
Your Global Job Discovery Platform
At CrawlJobs.com, we simplify finding your next career opportunity by bringing job listings directly to you from all corners of the web. Using cutting-edge AI and web-crawling technologies, we gather and curate job offers from various sources across the globe, ensuring you have access to the most up-to-date job listings in one place.
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Poland Jobs Ireland Jobs Germany Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2025 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy