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Robert Half Logo Robert Half · Customer Service

Customer Support Billing Specialist

United States, Milwaukee · Job Posted May 11, 2026
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Job Description

We are looking for a detail-oriented Customer Support Billing Specialist to join a software organization in Milwaukee, Wisconsin on a Contract basis. This position supports billing and accounts receivable activities by investigating payment delays, resolving invoice issues, and helping maintain accurate financial records. The ideal candidate brings strong analytical ability, a customer-focused approach, and the ability to work closely with accounting and post-sale teams in a fast-paced onsite environment.

Job Responsibility

  • Review billing records for accuracy, identify discrepancies, and help ensure invoices are issued correctly and on time
  • Oversee collection activity by supporting final notice outreach, tracking follow-up efforts, and helping move delinquent accounts toward resolution
  • Perform cash reconciliation tasks and assess how payment activity affects account balances and related financial reporting
  • Partner with post-sale operations teams to research overdue vendor balances and support accounts receivable follow-up actions
  • Provide day-to-day accounting assistance by working with general ledger entries and coordinating with revenue accounting functions
  • Use Excel and Salesforce tools to analyze account details, monitor payment trends, and document billing-related activity
  • Support payment setup and invoice delivery processes, including troubleshooting workflow issues tied to billing and credit card transactions

Requirements

  • At least 2 years of experience in billing, accounts receivable, collections, or a related accounting support role
  • Proficiency with Microsoft Excel for tracking, analysis, and reconciliation work
  • Experience using Salesforce Sales Cloud or a comparable CRM or billing platform
  • Working knowledge of accounts receivable processes, commercial collections, and vendor account management
  • Ability to complete cash reconciliations and support daily cash management activities with accuracy
  • Strong analytical and problem-solving skills with the ability to identify causes of delayed payments
  • Effective communication skills and the ability to collaborate with internal teams to resolve account issues

What we offer

  • Medical
  • Vision
  • Dental
  • Life and disability insurance
  • Company 401(k) plan
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