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Arrow Electronics Logo Arrow Electronics · IT - Administration

Customer Support Associate

Poland, Gdańsk Employment contract · Job Posted May 27, 2026
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Job Description

Customer Support Associate About Converge an Arrow Company Converge, an Arrow company, is your full-service global supply chain partner and industry-leading electronic components distributor. We focus on helping to create component lifecycle and process management plans and guiding you through challenging market conditions, inventory, and supply chain needs. Our data-driven, customer-centric solutions are customized to fit an organization's goals and future needs. Strategic plans are based on product data, proprietary market intelligence and over 35 years of technology experience. Converge started out in 1980, as New England Circuit Sales, an independent broker of computer chips. Amazingly, that was one year before the invention of MS-DOS and the IBM-PC. The world has changed and so have we. Converge has evolved from an industry-leading electronics component distributor to a full-service, global supply chain partner.

Job Responsibility

  • Provide day-to-day support to inside and external sales teams, helping ensure smooth customer service and order management
  • Support the order-to-invoice process, including order entry, order maintenance, pricing updates, and coordination of customer requests
  • Communicate with vendors and internal teams regarding product availability, lead times, delays, and service-related issues
  • Handle post-delivery and branch service requests, including returns, shipping issues, packaging concerns, and other customer support matters
  • Support selected quote-to-order activities, sample requests, and contract administration tasks in cooperation with Sales and Legal teams
  • Maintain accurate records in internal systems and help ensure timely follow-up on customer and operational requests

Requirements

  • 1–3 years of experience
  • some experience in customer service, sales support, procurement support, or a similar area
  • Good communication and relationship-building skills
  • Advanced English, both written and spoken, is a must
  • Ability to work independently, stay organized, and manage multiple tasks
  • Customer-focused mindset and proactive approach to problem solving

Nice to have

Experience in a similar role will be an asset

What we offer

  • Working in a multicultural environment
  • Private medical care program
  • Multisport card
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