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ROCK OF AGES CANADA INC. Logo ROCK OF AGES CANADA INC. · Sales

Customer Support Associate

United States, Amherst · Job Posted July 03, 2026
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Job Description

Customer Support Associate (CSA) Location: Amherst, NH Position Status: Immediately /full time Swenson Granite Works, a division of Polycor, has an immediate opening for a Customer Support Associate. Under the responsibility of the Store Manager, the candidate must focus on helping, educating customers, and promoting sales. They provide sound advice on the selection, site preparation, and use of natural stone products, while identifying opportunities to recommend products or services that meet customers' needs. The CSA assists customers in person, over the phone, or by email, ensuring a positive sales experience. He is a credible representative of Swenson Granite Works.

Job Responsibility

  • Explaining our product and service offerings-strong customer service
  • Quoting prices and credit terms
  • prepare sales orders
  • Focusing on providing the right product, in the correct quantity, at the appropriate time
  • Informing local businesses about Swenson’s dealer discounts
  • Assist with inventory control and yard organization

Requirements

  • Strong communication skills, both written and verbal
  • Exceptional customer service abilities, with a genuine passion for serving customers
  • Patience and professionalism, capable of working effectively within a team
  • Intermediate computer skills, including use of a point-of-sale system and Microsoft Office products
  • Knowledge of natural stone hardscaping and outdoor living products is an asset, though training will be provided for the right candidate
  • Flexible, available for seasonal half-days Saturday work (April to October)
  • Ability to pass a pre-employment physical, including a drug test
  • Comfortable working in a range of weather conditions

What we offer

  • 401(k) and Roth 401(k)
  • 401(k) company match
  • Health/Dental/Vision insurance
  • Life/Disability/AD&D Insurance
  • Employee Assistance Program
  • Paid Time off (Vacation/Holidays)
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