Customer Support Associate

• Support Order-to-Cash processing by: Resolving EDI order errors
• Managing intercompany order follow-up
• Processing invoice cancellations
• Creating credit and debit notes
• Supporting rebate activities
• Monitoring Proof of Delivery (POD) status
• Maintain and update pricing-related data in ERP systems based on approved inputs, ensuring accuracy for invoicing and flagging inconsistencies
• Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems
• Coordinate customer creation and data update requests with required internal teams
• Collaborate with internal stakeholders to support system- and data-related operations
• Enforce Owens Corning safety standards and promote a structured, compliant working environment

• Fluent in written and spoken English
• Working knowledge of Order-to-Cash processes
• Experience using ERP systems (SAP or equivalent)
• Familiarity with pricing data, invoicing flows, and EDI-related topics
• Strong attention to detail and ability to work accurately with data
• Ability to work effectively in a back-office, non-customer-facing role
• Strong collaboration skills with internal teams across functions
• Degree in Business, Supply Chain, Finance, or equivalent
• Experience in OTC, Order Management, or Shared Services preferred
• Experience in a regional or multi-country environment is a plus

Experience in a regional or multi-country environment is a plus

• Opportunity to grow in an international, purpose-driven organization
• Exposure to regional European operations and cross-functional collaboration
• A modern, welcoming office located in Vilnius
• Hybrid working model
• Private health insurance
• Annual performance-based bonus
• Access to global learning and development opportunities