Customer Support Associate Job at Arrow Electronics (Gdańsk)

Customer Support Associate

At Owens Corning, we are driven by a purpose: to build a sustainable future thro...

Location

Lithuania , Vilnius

Salary:

1800.00 - 2300.00 EUR / Month

Owens Corning

Expiration Date

Until further notice

Requirements

Fluent in written and spoken English
Working knowledge of Order-to-Cash processes
Experience using ERP systems (SAP or equivalent)
Familiarity with pricing data, invoicing flows, and EDI-related topics
Strong attention to detail and ability to work accurately with data
Ability to work effectively in a back-office, non-customer-facing role
Strong collaboration skills with internal teams across functions
Degree in Business, Supply Chain, Finance, or equivalent
Experience in OTC, Order Management, or Shared Services preferred
Experience in a regional or multi-country environment is a plus

Job Responsibility

Support Order-to-Cash processing by: Resolving EDI order errors
Managing intercompany order follow-up
Processing invoice cancellations
Creating credit and debit notes
Supporting rebate activities
Monitoring Proof of Delivery (POD) status
Maintain and update pricing-related data in ERP systems based on approved inputs, ensuring accuracy for invoicing and flagging inconsistencies
Set up, update, and maintain customer, material, freight, and logistics master data in ERP systems
Coordinate customer creation and data update requests with required internal teams
Collaborate with internal stakeholders to support system- and data-related operations

What we offer

Opportunity to grow in an international, purpose-driven organization
Exposure to regional European operations and cross-functional collaboration
A modern, welcoming office located in Vilnius
Hybrid working model
Private health insurance
Annual performance-based bonus
Access to global learning and development opportunities

Fulltime

Customer Support Associate

Customer Support Associate About Converge an Arrow Company Converge, an Arrow co...

Location

Poland , Gdańsk

Salary:

Not provided

Arrow Electronics

Expiration Date

Until further notice

Requirements

1–3 years of experience
some experience in customer service, sales support, procurement support, or a similar area
Good communication and relationship-building skills
Advanced English, both written and spoken, is a must
Ability to work independently, stay organized, and manage multiple tasks
Customer-focused mindset and proactive approach to problem solving

Job Responsibility

Provide day-to-day support to inside and external sales teams, helping ensure smooth customer service and order management
Support the order-to-invoice process, including order entry, order maintenance, pricing updates, and coordination of customer requests
Communicate with vendors and internal teams regarding product availability, lead times, delays, and service-related issues
Handle post-delivery and branch service requests, including returns, shipping issues, packaging concerns, and other customer support matters
Support selected quote-to-order activities, sample requests, and contract administration tasks in cooperation with Sales and Legal teams
Maintain accurate records in internal systems and help ensure timely follow-up on customer and operational requests

What we offer

Working in a multicultural environment
Private medical care program
Multisport card

Fulltime

Customer Support Associate

As a Customer Support Associate at Human Interest, you are the frontline face of...

Location

United States , Lindon

Salary:

18.00 - 21.00 USD / Hour

Human Interest

Expiration Date

Until further notice

Requirements

1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
Passion for serving customers
Strong organizational skills
you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
Ability to communicate with confidence, professionalism and empathy over the phone and through email
You remain composed in high-stress situations and convey empathy for our customers
Meticulous attention to detail - rarely making typos and noticing discrepancies
Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Job Responsibility

Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Work cross-functionally with internal and external partners to solve customer issues
Service a geographically diverse customer base
Provide best in class customer service
Work in a fast-paced evolving startup environment
Manage follow-ups with customers as required
Help other areas of the organization when needed
Manage performance to company set standards and adhere to a workforce management schedule

What we offer

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend
quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie

Fulltime

Customer Support Associate Specialist

As a Customer Support at Blackbaud, you will play a critical role in supporting ...

Location

India , Hyderabad

Salary:

Not provided

Blackbaud

Expiration Date

Until further notice

Requirements

Strong technical troubleshooting skills with proven ability to diagnose and resolve software issues
Experience in a B2B SaaS or enterprise software environment, preferably in a customer-facing technical support role
Familiarity with CRM/case management tools such as Salesforce or Zendesk
Excellent communication skills — able to explain technical concepts clearly to both technical and non-technical audiences
Analytical mindset with the ability to identify patterns and anticipate challenges
Collaborative, proactive, and adaptable in a fast-paced environment
Demonstrated customer-first approach with professionalism and empathy
Bachelor’s degree in computer science, Information Systems, or related field preferred
Equivalent technical certifications or hands-on experience will be considered

Job Responsibility

Provide timely, professional, and empathetic support via chat, phone, and web channels
Troubleshoot technical issues using tools such as browser developer tools, API testing platforms (e.g., Postman), SQL, and log analysis utilities
Diagnose and resolve complex issues independently or through collaboration with Engineering and Product teams
Maintain accurate, actionable, and well-documented case records
Create and update Knowledgebase articles following KCS (Knowledge-Centered Service) principles to improve self-service
Analyze case trends to identify root causes and recommend product or process improvements
Collaborate cross-functionally to enhance product stability, user experience, and customer satisfaction
Participate in after-hours or weekend rotations as required to support global customers
Stay current on product releases, features, and best practices to provide informed guidance

Fulltime

Process Associate – Customer Support

Infomate is a fully owned subsidiary of John Keells Holdings, a pioneer in share...

Location

Sri Lanka , Colombo

Salary:

Not provided

InfoMate

Expiration Date

Until further notice

Requirements

Minimum 1+ year of experience in customer support
Completion of GCE O-Levels & A-Levels is required
A degree or an equivalent qualification is preferred
Good experience in customer support with strong analytical and problem-solving skills
Excellent spoken and written English
Experience in leisure and hospitality is an added advantage
Proficient in MS Excel and accounting software
Knowledge of SAP/ERP is preferred
Experience with email and chat platforms is an advantag

Job Responsibility

Manage outsourced customer support operations for the client
Handle escalated customer inquiries via email, chat, and calls
Monitor and manage job queues to ensure smooth workflow
Conduct product training sessions for staff
Prepare and share performance reports with stakeholders
Collaborate with internal teams to maintain service standards
Support a team-oriented environment, ensuring accountability, organization, and consistent service quality

Customer Support Associate II

The Customer Support Associate II is the primary point of contact for MatrixCare...

Location

United States

Salary:

23.28 - 29.10 USD / Hour

ResMed

Expiration Date

Until further notice

Requirements

Technically proficient, with strong comfort using computers, internet browsers, and software applications in a support or billing environment
Exceptional interpersonal, communication, and customer service skills, with a proven ability to resolve challenging or sensitive issues promptly and professionally
Fast learner with strong self-direction, demonstrating motivation, accountability, and a high level of commitment to assigned tasks
Positive, growth-oriented attitude, with a willingness to learn, adapt, and continuously improve skills and processes
Home health or hospice billing experience is required, with a solid understanding of financial workflows and regulatory considerations in post-acute care
MatrixCare experience is preferred
Bachelor’s degree or equivalent work experience preferred
Strong problem-solving abilities, with the capability to analyze, diagnose, and resolve billing/financial issues within an innovative home health and hospice software platform
Ability to excel in a fast-paced, collaborative, project-oriented environment, including ownership of product areas and the ability to work with minimal supervision

Job Responsibility

Provide knowledgeable and timely support by answering billing-related questions regarding the MatrixCare Home Health, Hospice, and Private Duty Care (HHP) application in a friendly, effective, and efficient manner
Diagnose and resolve both basic and complex financial or billing issues through phone and electronic communication, ensuring high-quality customer service
Troubleshoot nonstandard issues by engaging directly with customers to resolve problems that may not have documented solutions
Contribute to a comprehensive knowledge base by documenting new issues, frequently asked questions, and effective resolutions
Identify and escalate critical issues that may affect multiple clients, providing proactive communication, coordinating product fixes, and supporting subsequent updates or uploads
Track, document, and monitor all inbound support requests, ensuring accurate notation of customer concerns and actions taken
Collaborate closely with customers to understand their needs and deliver solutions that align with their operational and billing requirements
Maintain up to date knowledge of MatrixCare products, including design changes, new releases, and emerging technologies relevant to billing workflows

What we offer

comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance

Fulltime

Transaction Processor Associate II - Customer Support & Data Processing

We are seeking a detail-driven Transaction Processor Associate II to support a h...

Location

United States , East Hartford

Salary:

20.69 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Associate's degree or higher from an accredited institution
Minimum of 6 months experience in a call center or client-facing support role
Experience processing transactions, eligibility verification, or similar administrative functions
Typing speed of at least 40 WPM with high accuracy
Strong attention to detail and ability to identify and correct errors
Ability to manage workload, prioritize tasks, and meet deadlines in a fast-paced environment
Comfortable working with multiple systems and applications simultaneously
Strong analytical and problem-solving skills
Ability to work independently with minimal supervision after training
Excellent verbal, written, and interpersonal communication skills

Job Responsibility

Process and submit denial letters accurately, following strict procedural guidelines
Perform data entry and screen consumer applications within third-party systems
Communicate with clients and stakeholders via phone and written correspondence
Support inbound customer inquiries as needed, serving as a point of contact for program-related questions
Accurately document all consumer interactions and case updates
Maintain a strong understanding of program policies, procedures, and systems
Meet or exceed daily productivity and quality standards, including adherence to Quality Assurance Plan (QAP)
Ensure timely completion of tasks in alignment with contract and service level requirements
Identify, document, and resolve discrepancies or data quality issues
Navigate multiple systems to research and resolve inquiries efficiently

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Customer Support Senior Associate

We're looking for a Customer Support Senior Associate to join our Customer Suppo...

Location

Denmark , Copenhagen

Salary:

Not provided

Pleo

Expiration Date

Until further notice

Requirements

Have fluency in written and spoken English as well as Danish or German
Love providing fantastic, high-touch customer support on live chat, email and phone
Have a persistent and analytical approach to problem-solving
Are able to explain complicated problems in the simplest terms
Have a genuine desire to work in a fast-paced, fast-changing and collaborative environment
Are tech-savvy, resilient and curious
Have experience with Support tools such as FreshWorks, Intercom or Zendesk
Have experience with accounting, bookkeeping, financial technology or other relevant product within SaaS

Job Responsibility

Spend your time interacting directly with our customers over chat, email and phone, providing them with an effective, easy and enjoyable Pleo experience
Troubleshoot and resolve customers issues related to the Pleo product, and escalate to the appropriate internal team where needed
Provide feedback and support cross-functional teams on product development based on customer insights
Share learnings and contribute to our knowledge base to ensure growth and knowledge sharing across the team, and beyond

What we offer

Your own Pleo card (no more out-of-pocket spending!)
Lunch is on us for your work days - enjoy catered meals or receive a lunch allowance based on your local office
Comprehensive private healthcare - depending on your location, coverage options include Vitality, Alan or Médis
We offer 25 days of holiday + your public holidays
Option to purchase 5 additional days of holiday through a salary sacrifice
We use MyndUp to give our employees access to free mental health and well-being support
Paid parental leave

Fulltime

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Customer Support Associate

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