Customer Support Associate Job at Human Interest (Lindon)

Customer Support Associate

As a Customer Support Associate at Human Interest, you are the frontline face of...

Location

United States , Lindon

Salary:

18.00 - 21.00 USD / Hour

Human Interest

Expiration Date

Until further notice

Requirements

1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
Passion for serving customers
Strong organizational skills
you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
Ability to communicate with confidence, professionalism and empathy over the phone and through email
You remain composed in high-stress situations and convey empathy for our customers
Meticulous attention to detail - rarely making typos and noticing discrepancies
Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Job Responsibility

Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
Work cross-functionally with internal and external partners to solve customer issues
Service a geographically diverse customer base
Provide best in class customer service
Work in a fast-paced evolving startup environment
Manage follow-ups with customers as required
Help other areas of the organization when needed
Manage performance to company set standards and adhere to a workforce management schedule

What we offer

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
Top-of-the-line health plans, as well as dental and vision insurance
Competitive time off and parental leave
Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
Lyra: Enhanced Mental Health Support for Employees and dependents
Carrot: Fertility healthcare and family forming benefits
Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
Monthly work-from-home stipend
quarterly lifestyle stipend
Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie

Fulltime

Senior Associate Corporate Services Customer Support

In this vital role you will be the second line of support after AI-assisted self...

Location

India , Hyderabad

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor’s degree with 3+ years in a customer-facing role
Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred
Customer service oriented and ability to demonstrate empathy
Experience working with ServiceNow and SAP Concur
Ability to respond quickly and thoughtfully to questions and concerns
Familiarity with industries practicing GxP or other highly regulated industries
Basic knowledge of Travel and Expense management tools and processes
Clear and concise communication skills
Time management and ability to prioritize tasks
Strong customer service mindset

Job Responsibility

Handle incoming queries via ServiceNow related to corporate services
Troubleshoot Travel, Expense and general corporate services operations issues
Maintain logs of common issues and their resolutions
Bring up complex cases to relevant internal collaborators
Update AI assistant and knowledge articles based on frequently asked questions and their answers

What we offer

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards

Bilingual Customer Support Associate

Are you a highly motivated and positive individual with a passion for providing ...

Location

Canada , Mississauga

Salary:

51000.00 CAD / Year

Randstad

Expiration Date

February 15, 2026

Requirements

Post-secondary education (college or university diploma/degree) is required
Must be fully bilingual in English and French, with excellent Canadian business etiquette
A minimum of two years of customer service experience, with a preference for face-to-face roles (e.g., retail, hospitality, etc.)
Strong emotional intelligence and the ability to understand and empathize with customers
A positive and enthusiastic attitude with a strong desire to develop and grow professionally
Canadian work experience is preferred, as this role involves dealing with Canadian customers
Eagerness to be part of a team and a desire to commit for the long term

Job Responsibility

Act as the primary point of contact for all incoming customer requests via phone and email
Handle an average of 40 inbound phone calls per day, along with a high volume of shared emails
Efficiently process a high volume of orders and quotes with a keen eye for detail
Provide non-technical customer care and support, resolving inquiries and concerns with a positive, helpful demeanor
Support the sales team directly by communicating effectively with various departments, including sales, accounts receivable, accounts payable, and shipping
Maintain accurate and up-to-date customer information within the in-house CRM system
Ensure clear and concise communication with all internal and external stakeholders
Multitask effectively to manage both phone calls and email inquiries simultaneously
Uphold a high standard of accuracy and perfection in all tasks, especially when handling orders and quotes
Contribute to a collaborative and supportive team environment

What we offer

Competitive starting salary of $51,000, with an increase to $55,000 after a successful 3-month probation period
Opportunity to earn a significant bonus of up to $16,500 based on performance and skill development
After one year, eligibility for a profit-sharing program based on company performance
A hybrid work model, with three days in the office and two days at home. Initial training is a mandatory five days a week in the office
Comprehensive benefits package available after probation
Two weeks of paid vacation, plus paid personal time off (PTO) days
A company-wide paid shutdown period during the Christmas and New Year holidays (approximately December 24th to January 2nd)
A friendly, supportive, and social team culture where you can work hard and play hard
Ample opportunities for professional growth, as the company rarely hires outside for management, preferring to promote from within
The chance to work for a leader in the industrial automation industry, gaining valuable professional experience in customer care

Fulltime

Client Support Associate

As a Client Support Associate, your mission is to serve as the voice of Pomelo C...

Location

United States

Salary:

70000.00 - 90000.00 USD / Year

Pomelo Care

Expiration Date

Until further notice

Requirements

3+ years of experience providing customer or client support, ideally within a high-growth startup, healthcare, or technology environment
Proficiency with Zendesk (or a similar help desk platform) for ticket management, macro creation, and reporting
A proven track record of maintaining high customer satisfaction (CSAT/NPS) scores and managing a fast-paced queue
Exceptional written and verbal communication skills with a meticulous attention to detail
An independent and critical thinker who is comfortable operating in an environment where processes are constantly being optimized and defined
Proficiency in leveraging data (e.g., ticket volume, resolution time) to drive process improvements

Job Responsibility

Deliver high-quality support: Provide empathetic, timely, and resolutions-focused client support to our clients across all communication channels (email, chat, phone)
Timely situation resolution: Troubleshoot complex client issues through both independent and cross-functional problem-solving to deliver high-quality responses within a timely manner
Template and documentation development: Create, refine, and maintain a library of support templates, internal knowledge base articles, and client-facing FAQs to improve response time and streamline knowledge dissemination
Scaling support operations: Proactively identify, standardize, and automate support processes to drive efficiency and deliver great client outcomes at scale
Leverage technology to drive efficiency: Use platforms, like Zendesk, to manage the ticket lifecycle from intake to resolution, ensuring accurate logging and reporting of all client interactions
Collaboration: Work closely with Operations and Clinical teams to communicate client feedback, reproduce bugs, and advocate for user needs

What we offer

Competitive healthcare benefits
Generous equity compensation
Unlimited vacation
Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)

Partnership Support Associate

Ethos is looking for a Customer Support Associate who thrives on helping custome...

Location

India , Bangalore

Salary:

Not provided

Ethos

Expiration Date

Until further notice

Requirements

1-2 years experience in customer support, customer success, operations, or related role
Experience in life insurance or related industry a plus, but not required
Bachelor’s degree preferred
Proficiency working with Salesforce or equivalent support/help desk software
Strong intellectual curiosity and drive to solve problems
Excellent time management and prioritization necessary to balance all responsibilities
Can adapt to changes quickly
Adaptable to change and ability to change tasks quickly with maintaining attention to detail
Excellent phone presence and written communications skills
Ability to work independently as well as collaborate with various departments

Job Responsibility

Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products
Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders
Identify customer needs and process requests efficiently and effectively within defined service levels
Build rapport and gain the respect of customers through clear and transparent communication
Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues
Meet individual and customer support team goals and objectives
Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions

Customer Success Associate

We are seeking a rockstar Customer Success Associate to help drive our national ...

Location

United States , Newark

Salary:

50000.00 USD / Year

Fitnescity

Expiration Date

Until further notice

Requirements

Ambitious, driven, and passionate
Strong desire to grow and gain responsibility
Must be able to work in a fast-paced environment
Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
Some experience with client success and/or customer support
Strong attention to detail
Highly organized
Exceptional written communication skills
Strong verbal communication skills
Customer empathy, patience, and positive attitude

Job Responsibility

Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
Answer customer queries via email, calls, and other communication platforms
Complete ad hoc tasks as delegated by the broader team
Use your analytical and critical skills to prioritize and present automation projects to the team

What we offer

Medical
Dental
Vision
401(k) matching
Life insurance
Gym/nutrition/wellness payment incentive
'Live local' payment incentive of $500 per month for local employees
Unlimited PTO

Fulltime

Associate Product Support Analyst

The Support Analyst assists customers with addressing any issues they have with ...

Location

United Kingdom , London

Salary:

35000.00 - 40000.00 GBP / Year

Xelix

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a customer facing role, ideally within the SaaS or tech industry
Background in support, accounting, or accounts payable is preferable but not required
Strong time management and prioritisation skills
Thrives in a fast-paced environment
Customer-first approach
Quick to learn new technologies, product features, and processes
Strong analytical and problem-solving skills
Python proficiency is mandatory
Clear, direct, and precise verbal and written communication
Proactively troubleshoots and resolves customer issues

Job Responsibility

Proactively handle technical and non-technical customer queries, providing efficient and effective solutions
Gain in-depth knowledge of our product and roadmap to serve as an expert advisor to customers
Represent the customer’s voice within the company, collaborating with Product and Commercial teams to influence product priorities and improvements
Coordinate with the Customer Success Team on customer risks and issues, ensuring alignment on key concerns
Maintain and update the knowledge base with new product information
Manage and organise the support inbox, ensuring timely responses and adherence to SLAs and OKR targets for customer satisfaction
Checking the data logs to proactively highlight any issues with Live customers usage of the platform
Assisting the Support team members with any error resolution on customer files or platform
Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
Supporting ad-hoc queries from Customer Success teams on platform behaviour

What we offer

27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days
Hybrid working with two days a week from our dog-friendly Hoxton office
On-site gym and cycle to work scheme
Employee discount at over 100 retailers
Comprehensive private medical & dental cover with Vitality
Enhanced parental leave pay
Learning & development culture – £1,000 personal annual budget
We’re carbon-neutral and are working towards ambitious carbon reduction goals
Lots of team socials & activities
Annual team retreat

Fulltime

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...

Location

Poland , Gdańsk

Salary:

Not provided

NAVBLUE Limited

Expiration Date

Until further notice

Requirements

At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
Proven ability to multitask during high stress situations and prioritize work
Strong analytical and problem-solving skills
Able to think critically and take a proactive approach to identify problems, issues, and opportunities
Strong communication skills written/verbal communication, organizational and customer service skills
A team player
Adept at using and learning new software
Attention to detail & quality minded
Fluent in English

Job Responsibility

Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
Ensure Quality, good housekeeping & Health & Safety is always maintained

What we offer

Stable employment based on a full-time job contract
International working environment in a dynamic company
Access to the latest knowledge and technologies enabling professional development
Training and development possibilities
Participating in international projects and international trips
Competitive salary dependent on experience and qualifications
Private medical coverage for you and your family
Sport card
Life insurance for you and your family
Co-funding for meals

Customer Support Associate

Human Interest

Location:
United States , Lindon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 05, 2026

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 05, 2026

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Job Posted:
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