CrawlJobs Logo

Customer Support Associate I

arrow.com Logo

Arrow Electronics

Location Icon

Location:
Poland , Gdańsk

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Employment contract

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

At Arrow, we're currently looking for a Mid/Senior Customer Support Associate. In this position, you'll have the opportunity to contribute individually and as part of a team by managing complex post-booking processes, ensuring timely order fulfillment, and supporting high-tier customers across the full order-to-invoice cycle.

Job Responsibility:

  • Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements
  • Responsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process
  • Backlog Management
  • Responsibility for complex and high tier customer backlog
  • Work with the buyer and different portals to expedite factory purchase orders to meet customer open order demands
  • Pull reports from our Business Intelligence - BI system
  • Handle SWAPS
  • Internal Requisitions - IR – ISO
  • Allocations / Constraints Materials
  • Work with BOMs
  • Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents)
  • Work with COP inventory, (Customer Owned Parts)
  • Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites
  • Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner
  • Work with FA (First Articles) engineers to set up orders in the system

Requirements:

  • 4-year degree and 3-4 years of experience or High school graduate with equivalent related experience
  • Ability to communicate fluently in English
  • Industry experience is preferred in a similar field
  • Must be familiarized with BOMs
  • Must be familiarized with ERP systems - Oracle is a plus
  • Must be familiarized with Business Intelligent - BI systems
  • Must be familiarized with the Quoting process
  • Must be familiarized with Expedites
  • Intermediate to advanced knowledge of Microsoft Excel is a must
  • Experience supporting sales efforts
  • Communication skills teamwork-oriented

Nice to have:

  • German, French, Spanish or any other language is a plus
  • Oracle ERP system experience
What we offer:
  • Private medical care program
  • Multisport card
  • Working in a multicultural environment

Additional Information:

Job Posted:
March 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Icon
Arrow Electronics - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Support Associate I

Customer Support Associate

As a Customer Support Associate at Human Interest, you are the frontline face of...
Location
Location
United States , Lindon
Salary
Salary:
18.00 - 21.00 USD / Hour
humaninterest.com Logo
Human Interest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience
  • Passion for serving customers
  • Strong organizational skills
  • you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball
  • Ability to communicate with confidence, professionalism and empathy over the phone and through email
  • You remain composed in high-stress situations and convey empathy for our customers
  • Meticulous attention to detail - rarely making typos and noticing discrepancies
  • Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment
Job Responsibility
Job Responsibility
  • Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations
  • Work cross-functionally with internal and external partners to solve customer issues
  • Service a geographically diverse customer base
  • Provide best in class customer service
  • Work in a fast-paced evolving startup environment
  • Manage follow-ups with customers as required
  • Help other areas of the organization when needed
  • Manage performance to company set standards and adhere to a workforce management schedule
What we offer
What we offer
  • A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
  • Top-of-the-line health plans, as well as dental and vision insurance
  • Competitive time off and parental leave
  • Addition Wealth: Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
  • Lyra: Enhanced Mental Health Support for Employees and dependents
  • Carrot: Fertility healthcare and family forming benefits
  • Candidly: Student loan resource to help you and your family plan, borrow, and repay student debt
  • Monthly work-from-home stipend
  • quarterly lifestyle stipend
  • Engaging team-building experiences, ranging from virtual social events to team offsites, promoting collaboration and camaraderie
  • Fulltime
Read More
Arrow Right

Senior Associate Corporate Services Customer Support

In this vital role you will be the second line of support after AI-assisted self...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree with 3+ years in a customer-facing role
  • Experience supporting corporate services (including Travel, Expense, Meetings Management, etc.) preferred
  • Customer service oriented and ability to demonstrate empathy
  • Experience working with ServiceNow and SAP Concur
  • Ability to respond quickly and thoughtfully to questions and concerns
  • Familiarity with industries practicing GxP or other highly regulated industries
  • Basic knowledge of Travel and Expense management tools and processes
  • Clear and concise communication skills
  • Time management and ability to prioritize tasks
  • Strong customer service mindset
Job Responsibility
Job Responsibility
  • Handle incoming queries via ServiceNow related to corporate services
  • Troubleshoot Travel, Expense and general corporate services operations issues
  • Maintain logs of common issues and their resolutions
  • Bring up complex cases to relevant internal collaborators
  • Update AI assistant and knowledge articles based on frequently asked questions and their answers
What we offer
What we offer
  • Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
Read More
Arrow Right

Client Support Associate

As a Client Support Associate, your mission is to serve as the voice of Pomelo C...
Location
Location
United States
Salary
Salary:
70000.00 - 90000.00 USD / Year
pomelocare.com Logo
Pomelo Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience providing customer or client support, ideally within a high-growth startup, healthcare, or technology environment
  • Proficiency with Zendesk (or a similar help desk platform) for ticket management, macro creation, and reporting
  • A proven track record of maintaining high customer satisfaction (CSAT/NPS) scores and managing a fast-paced queue
  • Exceptional written and verbal communication skills with a meticulous attention to detail
  • An independent and critical thinker who is comfortable operating in an environment where processes are constantly being optimized and defined
  • Proficiency in leveraging data (e.g., ticket volume, resolution time) to drive process improvements
Job Responsibility
Job Responsibility
  • Deliver high-quality support: Provide empathetic, timely, and resolutions-focused client support to our clients across all communication channels (email, chat, phone)
  • Timely situation resolution: Troubleshoot complex client issues through both independent and cross-functional problem-solving to deliver high-quality responses within a timely manner
  • Template and documentation development: Create, refine, and maintain a library of support templates, internal knowledge base articles, and client-facing FAQs to improve response time and streamline knowledge dissemination
  • Scaling support operations: Proactively identify, standardize, and automate support processes to drive efficiency and deliver great client outcomes at scale
  • Leverage technology to drive efficiency: Use platforms, like Zendesk, to manage the ticket lifecycle from intake to resolution, ensuring accurate logging and reporting of all client interactions
  • Collaboration: Work closely with Operations and Clinical teams to communicate client feedback, reproduce bugs, and advocate for user needs
What we offer
What we offer
  • Competitive healthcare benefits
  • Generous equity compensation
  • Unlimited vacation
  • Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)
Read More
Arrow Right

Partnership Support Associate

Ethos is looking for a Customer Support Associate who thrives on helping custome...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
ethoslife.com Logo
Ethos
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-2 years experience in customer support, customer success, operations, or related role
  • Experience in life insurance or related industry a plus, but not required
  • Bachelor’s degree preferred
  • Proficiency working with Salesforce or equivalent support/help desk software
  • Strong intellectual curiosity and drive to solve problems
  • Excellent time management and prioritization necessary to balance all responsibilities
  • Can adapt to changes quickly
  • Adaptable to change and ability to change tasks quickly with maintaining attention to detail
  • Excellent phone presence and written communications skills
  • Ability to work independently as well as collaborate with various departments
Job Responsibility
Job Responsibility
  • Provide excellent customer service via email, live chat, SMS, and phone, and providing answers to incoming inquiries relating to all Ethos products
  • Develop strong understanding and knowledge of Ethos products and processes in order to support customers and act as a resource for internal stakeholders
  • Identify customer needs and process requests efficiently and effectively within defined service levels
  • Build rapport and gain the respect of customers through clear and transparent communication
  • Develop and maintain productive relationships with sales, underwriting, and development teams in order to triage and resolve customer issues
  • Meet individual and customer support team goals and objectives
  • Identify opportunities for process improvements for assigned functions, collaborating with management to implement agreed upon solutions
Read More
Arrow Right

Customer Success Associate

We are seeking a rockstar Customer Success Associate to help drive our national ...
Location
Location
United States , Newark
Salary
Salary:
50000.00 USD / Year
fitnescity.com Logo
Fitnescity
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ambitious, driven, and passionate
  • Strong desire to grow and gain responsibility
  • Must be able to work in a fast-paced environment
  • Some experience scheduling appointments and coordinating calendars for multiple stakeholders simultaneously
  • Some experience with client success and/or customer support
  • Strong attention to detail
  • Highly organized
  • Exceptional written communication skills
  • Strong verbal communication skills
  • Customer empathy, patience, and positive attitude
Job Responsibility
Job Responsibility
  • Own calendar management and coordination (scheduling / rescheduling appointments, time-zone management, etc.)
  • Coordinate reminders, task follow-ups, and other customer and partner interactions as needed to secure and reschedule appointments that have not been processed automatically
  • Answer customer queries via email, calls, and other communication platforms
  • Complete ad hoc tasks as delegated by the broader team
  • Use your analytical and critical skills to prioritize and present automation projects to the team
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • 401(k) matching
  • Life insurance
  • Gym/nutrition/wellness payment incentive
  • 'Live local' payment incentive of $500 per month for local employees
  • Unlimited PTO
  • Fulltime
Read More
Arrow Right

Senior Customer Support Specialist

The candidate will provide technical customer support for the NAVBLUE N-Ops & Cr...
Location
Location
Poland , Gdańsk
Salary
Salary:
Not provided
navblue.aero Logo
NAVBLUE Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 3-5 years experience within a Technical Customer Support role within the Aviation industry
  • Experience working with customer requests and issues in a strict time frame and adhering to SLA’s
  • Proven ability to multitask during high stress situations and prioritize work
  • Strong analytical and problem-solving skills
  • Able to think critically and take a proactive approach to identify problems, issues, and opportunities
  • Strong communication skills written/verbal communication, organizational and customer service skills
  • A team player
  • Adept at using and learning new software
  • Attention to detail & quality minded
  • Fluent in English
Job Responsibility
Job Responsibility
  • Analyze and troubleshoot complex queries through all available tools to try to resolve queries without escalation to L3 teams, performing system changes where required and permitted through the defined operating procedures
  • Provide feedback to Production Teams and Product Management on support trends, issues and any item impacting customer satisfaction
  • Manage and be responsible for multiple complex and technical queries submitted by customers through the Navblue Support Portal
  • Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer specific Service Level Agreement’s (SLA)
  • Work closely with Product on new releases of the applications including training on the release, notifying new customers, and assisting customers with any issues
  • Train on the applications and use the desktop and mobile versions to troubleshoot any customer issues or queries
  • Monitor customer satisfaction and build loyalty from customers by providing excellent customer service
  • Ensure Quality, good housekeeping & Health & Safety is always maintained
What we offer
What we offer
  • Stable employment based on a full-time job contract
  • International working environment in a dynamic company
  • Access to the latest knowledge and technologies enabling professional development
  • Training and development possibilities
  • Participating in international projects and international trips
  • Competitive salary dependent on experience and qualifications
  • Private medical coverage for you and your family
  • Sport card
  • Life insurance for you and your family
  • Co-funding for meals
Read More
Arrow Right

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...
Location
Location
Italy , Milan
Salary
Salary:
Not provided
artemest.com Logo
artemest
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
  • Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline
  • Proven ability to handle the full order lifecycle
  • Demonstrated ability to manage multiple priorities and complex orders simultaneously
  • Strong problem-solving and organizational skills
  • Excellent communication skills
  • High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
  • Good knowledge of ERP/CRM systems (particularly Salesforce and SAP)
  • Native Italian speaker with professional proficiency in English
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for customers
  • Manage the full order lifecycle
  • Take ownership of complex after-sales cases
  • Build and nurture strong relationships with valued customers
  • Collaborate closely with suppliers and artisans
  • Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT)
  • Identify recurring challenges and propose process improvements
What we offer
What we offer
  • Special prices on Artemest.com
  • Meal vouchers
  • Discounts at restaurants, cafés, gyms, and other stores
  • Office stocked with fresh fruit, coffee, tea, and water
Read More
Arrow Right

Customer Success Associate

As a Customer Success Associate, you will be challenged to provide amazing suppo...
Location
Location
Philippines , Metro Manila
Salary
Salary:
30000.00 PHP / Month
https://www.snappr.com Logo
Snappr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • bilingual proficiency in written and spoken English
  • BPO experience is a plus, but fresh graduates and career shifters are welcome to apply
  • fantastic phone manners and email etiquette
  • a 'let's get it done' mindset
  • the ability to balance attention to detail with swift execution
  • should be willing to report 100% onsite in Ortigas and work on a shifting schedule
Job Responsibility
Job Responsibility
  • help Snappr expand to new markets by supporting customers worldwide
  • answer questions about the photoshoot process and resolve scheduling issues
  • work with photographers to resolve disputes around the results of their photoshoots
  • take ownership of Snappr's growth and do whatever it takes to get the job done
What we offer
What we offer
  • Php 1.5k-2k transportation allowance
  • HMO (w/ 2 free dependents, all covered by the company)
  • free daily meals
  • company equity
  • great workspace in Ortigas CBD
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy