Customer Support Assistant

• Act as the first point of contact for client queries via phone and email
• Process customer orders received through email and our online ordering portal
• Monitor and manage a shared inbox, prioritising urgent and high-priority requests
• Support clients who experience issues placing orders
• Handle a wide range of queries, from missing information and report amendments to council or roads enquiries
• Answer incoming calls, resolving issues efficiently or directing queries to the appropriate internal teams
• Assist during peak periods, particularly at month-end
• Contribute to shared team goals, including maintaining inbox clearance and turnaround times

• Previous customer service experience, ideally in an office or administrative environment
• Comfortable using Microsoft Office applications
• A confident communicator with a positive, professional telephone manner
• Highly organised and able to manage a varied workload in a fast-paced environment
• Detail-oriented, with a high degree of accuracy when processing information and handling customer data
• A team player who thrives on shared goals and supporting colleagues
• Adaptable and resilient, able to handle peaks and troughs in workload
• Motivated to learn new systems and develop within the role

Experience with CRM or case management systems is beneficial

• Annual bonus scheme
• 25 days holiday (rising with service)
• Private healthcare
• Pension
• Life assurance
• Flexible benefits scheme covering financial, wellness, legal, and medical support
• Reward and recognition platform with a wide range of perks
• Hybrid working
• Opportunities for career progression
• Supportive, knowledgeable, and award-winning team environment