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360 Resourcing Solutions Logo 360 Resourcing Solutions · Customer Service

Customer Support Assistant

United Kingdom, Glasgow Employment contract 24788.00 GBP / Year · Job Posted June 29, 2026
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Job Description

Property Searches Scotland (PSS) is a market-leading provider of property searches to conveyancers and legal professionals throughout Scotland. Part of tmGroup, PSS has established itself as a trusted, innovative, and award-winning service provider. We combine industry expertise with cutting-edge technology to deliver accurate, efficient, and highly reliable property search solutions. We’re now looking for a Customer Support Assistant to join our busy Customer Support team in Glasgow. This is a high-volume, fast-paced role where you’ll be the first point of contact for our clients, playing a vital part in ensuring orders and queries are handled quickly, accurately, and professionally.

Job Responsibility

  • Act as the first point of contact for client queries via phone and email, delivering a friendly and professional customer experience.
  • Process customer orders received through email and our online ordering portal, recording and managing them within our in-house system, Atomic.
  • Monitor and manage a shared inbox, prioritising urgent and high-priority requests in line with agreed SLAs.
  • Support clients who experience issues placing orders, including guiding them through the portal or placing orders on their behalf.
  • Handle a wide range of queries, from missing information and report amendments to council or roads enquiries, escalating to PEC or Titles teams where required.
  • Answer incoming calls, resolving issues efficiently or directing queries to the appropriate internal teams.
  • Assist during peak periods, particularly at month-end when transaction volumes increase, ensuring urgent cases are prioritised appropriately.
  • Contribute to shared team goals, including maintaining inbox clearance and turnaround times.

Requirements

  • Previous customer service experience, ideally in an office or administrative environment
  • Comfortable using Microsoft Office applications
  • experience with CRM or case management systems is beneficial (full training on systems will be provided).
  • A confident communicator with a positive, professional telephone manner.
  • Highly organised and able to manage a varied workload in a fast-paced environment.
  • Detail-oriented, with a high degree of accuracy when processing information and handling customer data.
  • A team player who thrives on shared goals and supporting colleagues.
  • Adaptable and resilient, able to handle peaks and troughs in workload, particularly during busy month-end periods.
  • Motivated to learn new systems and develop within the role.

What we offer

  • Competitive salary with participation in an annual bonus scheme.
  • Full benefits package including 25 days holiday (rising with service), private healthcare, pension, and life assurance.
  • Flexible benefits scheme covering financial, wellness, legal, and medical support.
  • Reward and recognition platform with a wide range of perks.
  • Hybrid working - initial office-based training (typically the first week or two), followed by a blend of home and office working,
  • Opportunities for career progression within a growing and successful business.
  • Supportive, knowledgeable, and award-winning team environment.
  • The opportunity to be part of a team that takes real pride in its achievements.
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