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This role is perfect for someone who enjoys problem solving, variety and learning new things. You'll be supporting customers over the phone, coordinating repairs and (with full training) carrying out hands‑on installations and troubleshooting visits across the UK. No previous experience in this industry needed, just a technical mindset and a willingness to learn.
Job Responsibility:
Using technical instincts to help diagnose customer issues over the phone
Logging cases, raising tickets and keeping everything organised in the system
Coordinating engineer visits and arranging product returns
Visiting customer sites nationwide to carry out installations and on‑site troubleshooting (company van provided)
Maintaining spreadsheets and keeping track of key data
Supporting company events with setup/breakdown a couple of times a year (time off in lieu provided)
Requirements:
Someone naturally technical (e.g., built PCs, sorted out systems, worked in a tech‑focused environment)
Comfortable using a helpdesk or ticketing-style system
Confident Excel skills
A friendly, reassuring phone manner
A full UK driving licence (regular travel required)