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Office Angels Logo Office Angels · Customer Service

Customer Support and Repairs Technician

United Kingdom, Dartford 28000.00 - 32000.00 GBP / Year · Job Posted March 21, 2026
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Job Description

This role is perfect for someone who enjoys problem solving, variety and learning new things. You'll be supporting customers over the phone, coordinating repairs and (with full training) carrying out hands‑on installations and troubleshooting visits across the UK. No previous experience in this industry needed, just a technical mindset and a willingness to learn.

Job Responsibility

  • Using technical instincts to help diagnose customer issues over the phone
  • Logging cases, raising tickets and keeping everything organised in the system
  • Coordinating engineer visits and arranging product returns
  • Visiting customer sites nationwide to carry out installations and on‑site troubleshooting (company van provided)
  • Maintaining spreadsheets and keeping track of key data
  • Supporting company events with setup/breakdown a couple of times a year (time off in lieu provided)

Requirements

  • Someone naturally technical (e.g., built PCs, sorted out systems, worked in a tech‑focused environment)
  • Comfortable using a helpdesk or ticketing-style system
  • Confident Excel skills
  • A friendly, reassuring phone manner
  • A full UK driving licence (regular travel required)
  • Willingness to stay away overnight occasionally

What we offer

  • 25 days holiday + bank holidays
  • Cash Health Plan
  • Free Parking
  • Stunning Offices
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