Customer Support and Administration Assistant

• Updating systems and ensuring job information is accurate
• Preparing documentation and maintaining records
• Ensuring invoicing is accurate and up to date
• Be a friendly point of contact for customers via phone, email, and Intercom
• Respond to customer enquiries and provide installation updates
• Help manage customer expectations throughout the installation journey
• Escalate issues to the Operations Manager where appropriate
• Provide day-to-day administrative support
• Manage calendars, meetings, and general correspondence
• Prepare reports, presentations, and business documents
• Organise office administration, filing, and company records
• Support wider business projects and general administrative tasks as required

• Previous experience in an office administration, administrative support, operations support, or customer service role
• Excellent organisational skills with strong attention to detail
• The ability to manage multiple tasks and prioritise effectively in a fast-paced environment
• Strong written and verbal communication skills with a professional and friendly approach
• A proactive, positive attitude and willingness to take ownership of tasks
• The ability to work independently while supporting a collaborative team
• An interest in renewable energy installations is a bonus, but not essential

An interest in renewable energy installations

• Salary of £25,000 - £30,000, depending on experience
• 25 days annual holiday
• Flexible hybrid working
• Benefits package including pension
• Modern and inspiring work environment