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Eftsure Logo Eftsure · Customer Service

Customer Support Analyst

Australia, North Sydney · Job Posted March 27, 2026
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Job Description

Be part of the team safeguarding businesses from payment fraud and financial crime. At Eftsure, we empower organisations to protect their payments with our cutting-edge digital security platform. As a Customer Support Analyst, you’ll be the go-to problem solver - helping customers get the most out of our product, troubleshooting technical issues, and ensuring every interaction leaves them feeling supported and confident.

Job Responsibility

  • Responding to level 1 and 2 product support issues via support tickets in Zendesk
  • Investigating and replicating support issues that are raised and raising Jira tickets when necessary
  • Testing of the software in preparation of new releases
  • Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
  • Manage batch email process using our internal support system
  • Adhere to the Eftsure Company Values

Requirements

  • IT degree or similar experience
  • A minimum of 1-2 years-experience in a similar customer-facing Support role
  • Experience working in a dynamic, fast-paced and versatile role
  • Understanding of Excel, HTML and CSS
  • General MS Office products
  • Excellent verbal and written communications skills
  • Personable and able to build strong relationships
  • Innovative and creative
  • Excellent attention to detail
  • Confident
  • Adaptable and versatile
  • Resilient
  • Self-motivated with the ability to work autonomously and as part of a team
  • Problem Solving

What we offer

  • Birthday Leave
  • Floating Cultural Holidays
  • A day off to support a charity of your choice
  • Annual wellness reimbursement
  • Flexible working arrangements to help you maintain work-life balance
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