Customer Support Analyst - German Job at Mews

Customer Service Analyst

The Customer Service Analyst is an intermediate-level position responsible for p...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Experience in customer service preferred
Proficiency in English and another European language (Spanish, German or French)
Computer proficiency
Consistently demonstrate clear and concise written and verbal communication
Proven investigative and analytical skills
Demonstrated ability to present concepts and influence change
Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results
Proven ability to work under limited supervision within a team environment

Job Responsibility

Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated, and resolved timely and professionally and in line with departmental standards
Provide coaching, support to team, and serve a point of contact for escalation
Develop and maintain client portfolio through regular calls and face to face interaction, as needed
Inform clients about problems (system failures, market issues) and provide regular resolution updates
Advise on and advocate the implementation of process improvement and reengineering to improve client experience
Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
Escalate customer feedback, processing delays and errors appropriately
Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Customer Service Analyst

Entry-level position responsible for assisting in customer related activities an...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Bilingual proficiency in Spanish and English (oral and written) required
additional European languages (e.g., Italian, German) preferred
Excellent verbal and written communication skills with proven experience in a business or financial environment
Superior investigative and analytical skills including ability to understand and interpret statistics and metrics
Proven ability in problem-solving and crisis management
Exceptional planning, organizational, time management, and prioritization skills
Highly accountable, self-reliant, and results-oriented with ability to influence stakeholders
Demonstrated experience in driving process improvements
Strong influencing and persuasion skills capable of engaging effectively with colleagues and clients

Job Responsibility

Manage portfolio of high-profile clients ensuring timely and professional resolution of all queries and issues
Proactively identify, investigate, and resolve client problems collaborating with internal teams and escalating when necessary
Drive client satisfaction through regular proactive engagement, calls, visits, and clear communication on critical updates
Provide and analyze client performance data (MIS/scorecards) to enhance productivity and promote self-service solutions
Initiate and support digitization projects focused on query reduction and increased adoption of self-service tools
Coordinate special transactions (e.g., mergers, acquisitions) and ensure adherence to all departmental standards, KPIs, and robust control environment
Maintain up-to-date knowledge of market and regulatory requirements impacting client portfolio
Ensure comprehensive logging and management of all client interactions within designated service tracking system
Provide comprehensive guidance and support to clients on both global and local payment procedures via phone and email
Act as language resource for Top 650 clients providing support in Spanish to facilitate effective communication and expedite issue resolution

What we offer

Competitive base salary (annually reviewed)
Business casual workplace
Hybrid working model (up to 2 days working at home per week)
Benefits supporting well-being, living well and saving well
Inclusive workplace environment

Fulltime

Data Analyst for Export Control, Sanctions and Customs Compliance

As part of our Review & Control team you create solution concepts and independen...

Location

Poland , Warszawa

Salary:

Not provided

Robert Bosch Sp. z o.o.

Expiration Date

Until further notice

Requirements

Completed university degree in mathematics, computer science, business informatics or a comparable field of study
Some years of professional experience in data analytics, or business intelligence
Solid knowledge of data analytics tools (e.g., Excel, PowerBI)
Knowledge of databases and programming languages such as SQL, Python, or R
Very good know-how of SAP R3, S/4, and SAP GTS and their integration into SD/MM/FI
Analytical, structured, and investigative personality
Independent and goal-oriented work style
Pronounced compliance mindset
Strong communication and presentation skills
Fluent German and English, both written and spoken

Job Responsibility

Create solution concepts and independently lead and coordinate various projects to support spot check and review activities on Export Control, Sanctions and Customs Compliance
Take responsibility for analyses, conceptual development, and ad-hoc data analytics tasks focused on export control, sanctions, and customs
Support Compliance Managers in forensic compliance investigations using IT-based and data model-driven approaches
Design and operate a data driven monitoring system to assess the completeness, effectiveness, and efficiency of global compliance processes
Assist in the development and operation of global risk monitoring systems, the internal control system (ICS), and other IT tools to ensure compliance

What we offer

Competitive salary + annual bonus
Hybrid work with flexible working hours
Referral Bonus Program
Professional support and possibility to share knowledge and best practices
Ongoing development opportunities in a multinational environment
Broad access to professional trainings (incl. language courses), conferences and webinars
Private medical care and life insurance
Cafeteria System with multiple benefits (incl. MultiSport, shopping vouchers, cinema tickets, etc.)
Prepaid Lunch Card
Number of benefits for families (for instance summer camps for kids)

Fulltime

New

Customer Support Manager - DACH

This is a pivotal leadership role as we scale our DACH market operations. You'll...

Location

Salary:

50000.00 - 70000.00 EUR / Year

Mews

Expiration Date

Until further notice

Requirements

3+ years of proven experience leading customer support or customer success teams
Native/fluent German and professional English proficiency
Experience with customer service software, databases, and KPI management
Background in hospitality, PMS systems, or SaaS environments (strongly preferred)
Strong leadership skills with experience in coaching, performance management, and team development

Job Responsibility

Lead and develop a team of Customer Support Analysts through coaching, 1:1s, and performance management
Drive scalability and productivity improvements across the DACH support operations
Own escalation handling and serve as the primary point of contact for complex customer issues
Collaborate with cross-functional teams to implement process improvements and new initiatives
Monitor and analyze support KPIs (CSAT, NPS, resolution times) to drive continuous improvement
Support the rollout of live chat capabilities and other customer experience enhancements

What we offer

Participation in our company share program
Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
Unlimited paid holiday (yes, really)
Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
Relocation options available after 1 year
Monthly EDGE time - dedicated to Explore, Develop, Grow, and Elevate yourself
Flexible, hybrid working options
One-off home office setup budget to make your workspace your own
Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)

Fulltime

Online Brand Protection Analyst

In this role, you will report to the Brand Protection Client Manager. You will w...

Location

United Kingdom , London

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Strong interest in online brand protection and/or intellectual property
Fluent German language skills
Strong verbal and written English
Excellent interpersonal, communication, and customer service skills, both verbal and written, with the ability to communicate clearly and effectively with others and experience of working remotely with other team members in locations around the world
Excellent problem-solving and analytical skills, with the ability to a strategic approach to tackling challenges
Strong data analytical skills, with a keen eye for detail and the ability to process large volume of statistical and qualitative data
Strong organisational and time management skills, with the ability to prioritise tasks and projects while meeting the expectations and deadlines
Detail-oriented, driven to deliver high-quality client services
Hardworking and self-motivated individual, with a proactive and can-do attitude, who is comfortable to have a high degree of ownership in their work from day one and is always willing to learn
Energetic and flexible, with the ability to work in a fast-growing, agile, adaptable environment

Job Responsibility

Monitor and analyse online content from platforms (e.g. marketplaces, social media sites), websites, app stores, search engines, etc. for infringements in violation of clients’ intellectual property rights and in relation to wider impersonation matters
Carry out online enforcement for the protection of clients’ intellectual property rights by reporting infringing online content to platforms, Internet intermediaries, and other third parties
Conduct status checking for enforced online content and collaborate with Client Coordinators for the escalation of takedown requests
Supervised by Client Managers, with Client Coordinator’s support, handle pushbacks from platforms, Internet intermediaries, and other third parties
Escalate pushbacks from reported infringers to Client Managers
Supervised by Client Managers, collaborate with Client Coordinators for the development of relationships with platforms, Internet intermediaries, and other third parties to improve compliance and efficiency in dealing with takedown requests
Maintain accurate enforcement records and data
Collect, collate, research, and analyse data from a diverse range of sources, including Corsearch systems and products (e.g. Talisman and scraper tools), to identify infringement trends and develop enforcement strategies/countermeasures
Provide clients with insights into the scale of the infringement landscape and make countermeasure recommendations by producing client presentations when requested
Whenever necessary, support Client Coordinators with client enquiries (e.g. enforcement), conducting research and composing client reports

Fulltime

Technical Support Analyst

The Technical Support Analyst is a position requiring both technical and excepti...

Location

Germany , Trier

Salary:

Not provided

Exact Sciences

Expiration Date

Until further notice

Requirements

Fluency in English and German languages and ability to communicate in English on technical topics relating to the provision of IT support
4th level vocational qualification in IT
or high school diploma and 4+ years of relevant experience
2+ years of previous IT Service Desk and/or call center experience
2+ years of experience using and troubleshooting Outlook within a network environment (i.e., permissions, calendar sharing, delegation, etc.)
2+ years of Incident Management experience, managing business expectations and communications
2+ years of experience working with Microsoft-based operating systems, with emphasis on Windows 11 and the O365 suite of applications
2+ years of experience working with and troubleshooting MacOS and iOS devices
1+ year of experience with OKTA end-user administration or relevant technology
Professional working knowledge of active directory, creating user accounts, resetting passwords, creating groups, and security group administration

Job Responsibility

Provide technical support with strong emphasis on excellent customer service and methodical troubleshooting of IT related problems for onsite/remote users, including, but not limited to, software and hardware such as laptops, desktop computers, mobile phones, and printers
Document troubleshooting steps and resolutions in ServiceNow
Manage ticket queues effectively using ServiceNow
Perform extended or complex troubleshooting and participate in root cause analysis
Research independently to resolve issues, including use of internal knowledge bases
Maintain accurate and well-organized documentation and manage knowledge base articles to ensure clarity, consistency and accessibility of technical information
Contribute input to improve existing IT support processes
Own incidents and follow through on behalf of the user, communicate progress in a timely manner, and keep user informed
Deliver exceptional customer service for all support and adhere to service management principles
Communicate effectively with a strong focus on customer excellence and service delivery

Fulltime

Travel & Expense Analyst - German Speaker

We are now recruiting a Travel & Expenses German Analyst to join our Travel & Ex...

Location

Portugal , Lisbon

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Fluent in English and German
Strong focus on Customer
Attention to detail, resistance to stress and an easy-going personality
Good language skills in the local language considered in the job offer
Ability to communicate clearly with end‐users, peers and management
Strong knowledge of standard office software (GOOGLE workplace)
Good awareness of any potential compliance risk and commitment to act with integrity.

Job Responsibility

Perform audits on travel and non-travel related expenses according to local tax laws and legal requirements and in line with company directives
Ensure that any reimbursement has the support of documentation such as invoices, tickets, receipts etc. considering local law and Airbus regulation
Perform second level analysis for Internal Control (esp. Third parties, G&H)
Ensure compliance with Airbus Policies/guidelines, E&C, Risk management and country specific Tax regulations
Administrate the corporate credit card program, managing applications, controlling the usage and ensuring the cancelation in case of resignation of the user
Provides support to our end users, in questions related to travel booking, expense submission and reimbursement process, over the phone and by email

What we offer

Diverse career opportunities within Airbus European core countries or in other regions around the world
A hybrid working model, allowing you to combine onsite and offsite work
A modern office well connected to public transportation
A motivated and fun crew to grow and build and shape the GBS together
An intense and exciting onboarding experience

Fulltime

Travel & Expense Analyst - German Speaker

We are now recruiting a Travel & Expenses German Analyst to join our Travel & Ex...

Location

Portugal , Lisbon

Salary:

Not provided

Airbus

Expiration Date

Until further notice

Requirements

Fluent in English and German
Strong focus on Customer
Attention to detail, resistance to stress and an easy-going personality
Good language skills in the local language considered in the job offer
Ability to communicate clearly with end‐users, peers and management
Strong knowledge of standard office software (GOOGLE workplace)
Good awareness of any potential compliance risk and commitment to act with integrity.

Job Responsibility

Perform audits on travel and non-travel related expenses according to local tax laws and legal requirements and in line with company directives
Ensure that any reimbursement has the support of documentation such as invoices, tickets, receipts etc. considering local law and Airbus regulation
Perform second level analysis for Internal Control (esp. Third parties, G&H)
Ensure compliance with Airbus Policies/guidelines, E&C, Risk management and country specific Tax regulations
Administrate the corporate credit card program, managing applications, controlling the usage and ensuring the cancelation in case of resignation of the user
Provides support to our end users, in questions related to travel booking, expense submission and reimbursement process, over the phone and by email

What we offer

Diverse career opportunities within Airbus European core countries or in other regions around the world
A hybrid working model, allowing you to combine onsite and offsite work
A modern office well connected to public transportation
A motivated and fun crew to grow and build and shape the GBS together
An intense and exciting onboarding experience

Fulltime

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Customer Support Analyst - German

Job Description

Job Responsibility

Requirements

Nice to have

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