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Customer Support Agent

https://www.tui.com Logo

TUI

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Location:
Belgium , Zaventem

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Support Agent, you will work in an international company culture where variety is key.

Job Responsibility:

  • You are responsible for welcoming our customers at the airport
  • Our travelers can rely on your assistance during baggage check-in and boarding
  • In case of delays or issues, you will help passengers as quickly and efficiently as possible, providing the right solution for each situation
  • For last-minute departures, you will also be the one selling plane tickets
  • You will assist with other administrative tasks (handling emails, sending mail, etc.). Additionally, you will help with the distribution and stock management of promotional materials, gifts, and office supplies

Requirements:

  • You are customer-friendly and commercially minded
  • In our international environment, you can express yourself fluently in Dutch, French, and English
  • You have a strong sense of responsibility and come across as professional and well-groomed to our customers
  • Word, Outlook, Excel – the MS Office suite is second nature to you
  • A flexible schedule doesn’t scare you – you’re ready to work morning, day, and night shifts (night shifts will start at 2.30 AM). You’ll also work weekends and public holidays
What we offer:
  • Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & wellbeing support, and more
  • Access the TUI Learning Hub to level-up and reach your ambitions
  • We champion intercultural collaboration and provide opportunities to work on global projects and teams
  • Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
February 13, 2026

Work Type:
On-site work
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