Customer Support Agent

• Efficiently handle calls and emails to assist customers with Prospa’s products
• Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs)
• Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction
• Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution

• Demonstrated customer service experience (phone based is highly advantageous)
• High degree of professionalism and a problem-solving attitude
• Exceptional verbal and written skills
• Deals well with ambiguity
• adapts and embraces change
• Strong attention to detail, time management, and organisation

Financial experience is advantageous, but not required

• Growth: learning days, learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks
• Wellbeing: fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional Me Days and access to holistic EAP coaching
• Lifestyle: flexible working options, top notch office facilities and diverse remote/ travel work options, purchase additional leave, up to 18 weeks paid parental leave
• Impact: volunteer days, partnership with Kiva, employee resource groups