Customer Support Agent Job at Ledger (Portland)

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Customer Support Agent

Do you have experience in a customer service role, helping clients solve problem...

Location

United Kingdom , Warrington

Salary:

23000.00 - 30000.00 GBP / Year

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Experience in a customer service role, helping clients solve problems and answer questions
Strong communication skills
Experience in business to business customer service
Ability to multitask and solve problems
Enjoy using lots of different systems

Job Responsibility

Assisting customers with questions
Guiding customers through our software
Ensuring customers have a smooth and positive experience
Handling enquiries, requests, queries through the Support Portal, using Intercom and Live Chat
Providing support on customer systems, offering appropriate response to queries and solutions

What we offer

Bonus
Modern offices with fully stocked bar
Casual dress code
Relaxed work atmosphere
Comprehensive training on processes, products, and services

Fulltime

Customer Support Agent

As the Customer Support Agent at Prospa you will be responsible for assisting cu...

Location

Australia , Sydney

Salary:

Not provided

Prospa

Expiration Date

Until further notice

Requirements

Demonstrated customer service experience (phone based is highly advantageous)
High degree of professionalism and a problem-solving attitude
Exceptional verbal and written skills
Deals well with ambiguity
adapts and embraces change
Strong attention to detail, time management, and organisation

Job Responsibility

Efficiently handle calls and emails to assist customers with Prospa’s products
Address inquiries related to accounts, documents, payments, and troubleshooting with accuracy and within service level agreements (SLAs)
Build strong relationships with customers, understand their needs, and provide fast, clear solutions to ensure customer satisfaction
Direct customer requests to the appropriate internal teams (e.g., IT, payments) for swift resolution

What we offer

Growth: learning days, learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks
Wellbeing: fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional Me Days and access to holistic EAP coaching
Lifestyle: flexible working options, top notch office facilities and diverse remote/ travel work options, purchase additional leave, up to 18 weeks paid parental leave
Impact: volunteer days, partnership with Kiva, employee resource groups

Fulltime

Customer Support Agent

Join our growing team as a Customer Support Agent, where your strong customer se...

Location

Delhi, Metro Manila, New Delhi, Kuala Lumpur

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Previous customer service experience (iGaming experience is a plus)
Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software
Experience in cryptocurrency is an advantage
Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus)
Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment
Capable of working autonomously and making sound decisions to address customer needs
Flexibility: Willingness to learn and work varying shifts in a 24/7 support team

Job Responsibility

Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

What we offer

25 days of PTO
Equipment allowance
Flexible remote work

Customer Support Agent

We are looking for a dedicated Customer Support Agent to join our team in Torran...

Location

United States , Torrance

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent is required
Previous experience in a call center or customer service role is preferred
Strong verbal and written communication skills are essential
Ability to manage multiple tasks in a fast-paced environment
Familiarity with order entry and handling inbound/outbound calls is advantageous
Demonstrates a positive, welcoming, and service-oriented attitude
Capable of working collaboratively within a team setting
High level of accountability, initiative, and attention to detail

Job Responsibility

Respond promptly and professionally to customer inquiries via phone, email, or other communication channels
Maintain accurate and detailed records of customer interactions and resolutions
Address customer concerns with effective solutions while ensuring a positive experience
Identify and escalate potential issues related to website functionality or system errors
Monitor and improve response times, especially during the start and end of the business day
Proactively follow up with customers to ensure satisfaction and resolution of issues
Collaborate with team members to develop and implement service improvements
Utilize strong problem-solving abilities to handle complex customer situations effectively
Ensure compliance with established procedures and maintain high standards of service
Adapt to evolving technologies and processes to support customer needs effectively

What we offer

medical, vision, dental, and life and disability insurance
company 401(k) plan

Fulltime

Customer Support Agent

Join our growing team as a Customer Support Agent, where your strong customer se...

Location

Salary:

Not provided

gamdom

Expiration Date

Until further notice

Requirements

Previous customer service experience (iGaming experience is a plus)
Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software
Experience in cryptocurrency is an advantage
Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus)
Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment
Capable of working autonomously and making sound decisions to address customer needs
Flexibility: Willingness to learn and work varying shifts in a 24/7 support team

Job Responsibility

Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients about available deposit methods, guiding customers through current offers, advising on bet settlements, explaining internal rules, and more
Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes, with a focus on customer satisfaction and first-contact resolution
iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and helpful assistance to clients
Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture
Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns

What we offer

25 days of PTO
Equipment allowance
Flexible remote work

Fulltime

Customer Support Agent

The Customer Support Agent is responsible for ensuring effective call management...

Location

Greece

Salary:

Not provided

Coca-Cola HBC

Expiration Date

Until further notice

Requirements

University degree in Business related field
Experience in customer service roles preferred
Strong written and oral communication skills in both Greek and English language
Very good analytical, time management and problem-solving skills
Ability to multitask and work effectively under pressure
Customer service mindset

Job Responsibility

Act as the first point of contact for all internal and external customers
Respond and record all customers’ inquiries raised through inbound calls (in SAP system)
Ensure high quality call management through handling different sort of calls (order taking, placement or removal of assets, customers’ change of personal data, promotional material, product returns etc)
Manage effectively personal/team qualitative and quantitative KBIs
Communicate with speed, empathy and effectiveness with customers via telephone and emails
Build sustainable relationships and engage customers by taking the extra mile
Work effectively as part of a team, developing supportive relationships with colleagues
Frequently attend educational seminars to improve knowledge and performance level

What we offer

Development opportunities
Equal opportunity employer
Medical Insurance
Free product quota
Work with iconic brands
Supportive team

Customer Support Agent

JATAPP is a product-focused IT company that creates high-tech mobile and web pro...

Location

Worldwide

Salary:

Not provided

JatApp

Expiration Date

Until further notice

Requirements

At least 6 months of experience in a similar position
English proficiency — Upper-Intermediate+ or higher, excellent written English
Experience with ticketing systems (Zendesk, Intercom, Freshdesk, etc.)
Ability to handle up to 100 cases per day (average 50–60) without losing focus or communication quality
Experience working with KPI/SLA
Willingness to work in shifts (including 2 night shifts per week)
Full-time: Morning: 07:00–15:00
Day: 15:00–23:00
Night: 23:00–07:00 (Kyiv time)

Job Responsibility

Efficiently handle user requests in Zendesk (chat, email)
Process billing requests (cancellations, refunds, disputes) with attention to detail and in accordance with internal processes
Monitor and respond to user feedback across platforms, helping to improve overall customer satisfaction
Participate in setting up support processes together with the team
Be ready to work in shifts, including night shifts (2–3 times per week)

What we offer

Paid time off & sick leave: 12 vacation days per year, 5 sick days with documentation, 3 sick days without documentation — work with peace of mind, we care about your rest and health
Medical insurance: full corporate coverage, because your wellbeing is a top priority
Benefits Cafeteria: choose what suits you best — sports, food delivery, home office supplies
Team-building and company activities: we love our team, and doing cool things together is even more fun

Fulltime

Customer Support Agent

We are searching for a Customer Support Agent to join a growing team in Canonsbu...

Location

United States , Canonsburg

Salary:

52000.00 - 56000.00 USD / Year

Beacon Hill

Expiration Date

Until further notice

Requirements

2+ years of business to business customer service experience
MS Office skills
Possess a sense of resourcefulness and urgency
Strong technology skills

Job Responsibility

Assess and understand customer needs and expectations
Respond to customer calls and emails
Process sales orders and quotations
Advise customers on products and follow up on service requests to ensure resolution
Support regional vendors as needed and track shipments to ensure timely delivery
Facilitate communications between customers, sales representatives, technicians, and customer service representatives

What we offer

competitive salary
comprehensive benefits
room for advancement from within

Fulltime

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