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Customer Support Agent

https://www.bosch.pl/ Logo

Robert Bosch Sp. z o.o.

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Location:
Spain , Barcelona

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

22000.00 - 24000.00 EUR / Year
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Job Description:

Are you passionate about technology and cars? If so, Bosch Service Solutions is the place for you. Here, you will have the opportunity to work for a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment. You will provide assistance with questions on the product portfolio, import/export procedures, first-level technical support, complaints, and support with the use of the IoT technologies these vehicles are equipped with, including apps.In this role, you will utilize your language skills in Danish and English, to provide outstanding customer service and support to both Danish and English customers.

Job Responsibility:

  • Manage incoming contacts such as phone calls, emails, and letters from customers
  • Provide information about products, resolve client queries, and explain company policies
  • Serve as a brand ambassador and provide outstanding service to clients

Requirements:

  • Previous customer service experience is desirable but not essential
  • Strong problem-solving skills and ability to handle customer queries with empathy
  • Positive attitude and willingness to learn
  • People Person - you enjoy working in a collaborative team environment
  • Tech savvy and analytical
  • C2 level in Danish, Fluency in English
What we offer:
  • Immerse yourself in an international network and take advantage of diverse opportunities within a global employer, including training and internal growth
  • Enjoy a full-time position with a long-term contract
  • Work Monday to Friday – Weekends free
  • Experience the freedom of a remote work setup
  • Access exclusive employee discounts on Bosch Power Tools and Home Appliances
  • Thrive in a fun, rewarding working environment that encourages creativity and innovation
  • Full training in customer service including automotive product portfolio, customer experience techniques, apps, IOT and software
  • Free psychological support in English or Spanish
  • Weekly free fruit in the office
  • Access to private health insurance at a reduced price under Bosch’s insurance policy
  • Annual Christmas box
  • 32 calendar days of paid holidays per year

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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